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Mastering Service Portfolio Management; A Step-by-Step Guide to Self-Assessment and Dashboard Implementation

Mastering Service Portfolio Management; A Step-by-Step Guide to Self-Assessment and Dashboard Implementation

$199.00
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Mastering Service Portfolio Management: A Step-by-Step Guide to Self-Assessment and Dashboard Implementation



Course Overview

This comprehensive course is designed to equip you with the knowledge, skills, and expertise needed to master Service Portfolio Management. Through a step-by-step approach, you'll learn how to conduct self-assessments and implement dashboards that drive business value. Upon completion, you'll receive a certificate issued by The Art of Service.



Course Features

  • Interactive and Engaging: Learn through hands-on projects, real-world applications, and gamification.
  • Comprehensive and Personalized: Get access to high-quality content, expert instructors, and personalized learning paths.
  • Up-to-date and Practical: Stay current with the latest industry trends and best practices.
  • Certification and Flexible Learning: Earn a certificate upon completion and learn at your own pace with lifetime access.
  • User-friendly and Mobile-accessible: Access the course on any device, anywhere, and at any time.
  • Community-driven and Actionable Insights: Connect with peers and gain actionable insights to drive business results.
  • Hands-on Projects and Bite-sized Lessons: Apply your knowledge through hands-on projects and learn in bite-sized chunks.
  • Lifetime Access and Progress Tracking: Track your progress and access the course materials for life.


Course Outline

Module 1: Introduction to Service Portfolio Management

  • Defining Service Portfolio Management
  • Understanding the Benefits of Service Portfolio Management
  • Identifying the Key Components of a Service Portfolio
  • Establishing a Service Portfolio Management Framework

Module 2: Self-Assessment and Gap Analysis

  • Conducting a Self-Assessment of Your Service Portfolio
  • Identifying Gaps and Areas for Improvement
  • Developing a Gap Analysis Report
  • Prioritizing Improvements and Creating an Action Plan

Module 3: Dashboard Implementation and Design

  • Designing a Service Portfolio Dashboard
  • Selecting Key Performance Indicators (KPIs) and Metrics
  • Implementing a Dashboard Solution
  • Configuring and Customizing the Dashboard

Module 4: Data Analysis and Visualization

  • Collecting and Analyzing Data for the Service Portfolio
  • Creating Data Visualizations and Reports
  • Using Data to Inform Service Portfolio Decisions
  • Best Practices for Data Analysis and Visualization

Module 5: Service Portfolio Management Processes

  • Defining Service Portfolio Management Processes
  • Establishing a Service Portfolio Management Governance Structure
  • Developing a Service Portfolio Management Roadmap
  • Implementing Service Portfolio Management Processes

Module 6: Service Portfolio Management Tools and Technologies

  • Overview of Service Portfolio Management Tools and Technologies
  • Selecting the Right Tools and Technologies for Your Organization
  • Implementing and Configuring Service Portfolio Management Tools
  • Best Practices for Using Service Portfolio Management Tools

Module 7: Service Portfolio Management Best Practices

  • Service Portfolio Management Best Practices and Industry Trends
  • Establishing a Service Portfolio Management Center of Excellence
  • Developing a Service Portfolio Management Maturity Model
  • Continuously Improving Service Portfolio Management Practices

Module 8: Case Studies and Real-World Applications

  • Real-World Examples of Service Portfolio Management in Action
  • Case Studies of Successful Service Portfolio Management Implementations
  • Lessons Learned and Best Practices from Real-World Examples
  • Applying Service Portfolio Management Principles to Your Organization

Module 9: Service Portfolio Management Certification and Exam Prep

  • Preparing for the Service Portfolio Management Certification Exam
  • Reviewing Key Concepts and Principles
  • Practicing with Sample Exam Questions and Case Studies
  • Tips and Strategies for Passing the Exam

Module 10: Conclusion and Next Steps

  • Summary of Key Takeaways and Learnings
  • Next Steps for Implementing Service Portfolio Management in Your Organization
  • Final Q&A and Support
  • Certificate of Completion and Continuing Education Credits


Certificate of Completion

Upon completing the course, you'll receive a Certificate of Completion issued by The Art of Service. This certificate demonstrates your expertise and knowledge in Service Portfolio Management and can be used to enhance your career prospects and professional development.

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