Mastering ServiceNow Reporting and Data Analysis Essentials
Course Overview This comprehensive course is designed to equip participants with the skills and knowledge required to master ServiceNow reporting and data analysis. Upon completion, participants will receive a certificate issued by The Art of Service.
Course Curriculum Module 1: Introduction to ServiceNow Reporting
- Overview of ServiceNow reporting capabilities
- Understanding the importance of data analysis in ServiceNow
- Exploring the different types of reports in ServiceNow
- Best practices for creating effective reports
Module 2: Understanding ServiceNow Data
- Data models and data structures in ServiceNow
- Understanding tables, fields, and records
- Data import and export techniques
- Data validation and data quality
Module 3: Creating Reports in ServiceNow
- Creating basic reports using the Report Builder
- Using filters and conditions to refine reports
- Creating reports with multiple tables and joins
- Using aggregate functions and calculations
Module 4: Advanced Reporting Techniques
- Creating custom reports using Scripted REST APIs
- Using data visualization tools like dashboards and charts
- Creating reports with drill-down capabilities
- Using reporting templates and styles
Module 5: Data Analysis in ServiceNow
- Introduction to data analysis concepts and techniques
- Using ServiceNow's built-in analytics tools
- Creating data visualizations and dashboards
- Using data to inform business decisions
Module 6: Working with Data in ServiceNow
- Importing and exporting data
- Using data transformation and data mapping
- Creating data pipelines and data workflows
- Using data to drive business processes
Module 7: Advanced Data Analysis Techniques
- Using predictive analytics and machine learning
- Creating custom data models and data visualizations
- Using data to identify trends and patterns
- Using data to inform strategic decisions
Module 8: Reporting and Data Analysis Best Practices
- Best practices for creating effective reports and dashboards
- Using data governance and data quality
- Ensuring data security and compliance
- Using reporting and data analysis to drive business outcomes
Module 9: Putting it all Together
- Creating a comprehensive reporting and data analysis strategy
- Using ServiceNow's reporting and data analysis capabilities to drive business outcomes
- Best practices for ongoing reporting and data analysis
- Troubleshooting common issues and challenges
Course Features - Interactive and engaging content: Learn through a combination of video lessons, interactive simulations, and hands-on projects
- Comprehensive and up-to-date content: Stay current with the latest ServiceNow features and best practices
- Personalized learning experience: Learn at your own pace and on your own schedule
- Practical and real-world applications: Apply your knowledge to real-world scenarios and case studies
- Expert instructors: Learn from experienced ServiceNow professionals
- Certificate upon completion: Receive a certificate issued by The Art of Service
- Flexible learning: Access the course from anywhere, on any device
- User-friendly and mobile-accessible: Learn on-the-go, on any device
- Community-driven: Connect with other learners and get support from the community
- Actionable insights: Apply your knowledge to drive business outcomes
- Hands-on projects: Practice your skills with real-world projects
- Bite-sized lessons: Learn in short, manageable chunks
- Lifetime access: Access the course materials for a lifetime
- Gamification and progress tracking: Stay motivated and track your progress
What You'll Receive - A comprehensive understanding of ServiceNow reporting and data analysis
- Practical skills in creating reports and analyzing data
- A certificate issued by The Art of Service upon completion
- Lifetime access to the course materials
- Ongoing support from the community and expert instructors
,
Module 1: Introduction to ServiceNow Reporting
- Overview of ServiceNow reporting capabilities
- Understanding the importance of data analysis in ServiceNow
- Exploring the different types of reports in ServiceNow
- Best practices for creating effective reports
Module 2: Understanding ServiceNow Data
- Data models and data structures in ServiceNow
- Understanding tables, fields, and records
- Data import and export techniques
- Data validation and data quality
Module 3: Creating Reports in ServiceNow
- Creating basic reports using the Report Builder
- Using filters and conditions to refine reports
- Creating reports with multiple tables and joins
- Using aggregate functions and calculations
Module 4: Advanced Reporting Techniques
- Creating custom reports using Scripted REST APIs
- Using data visualization tools like dashboards and charts
- Creating reports with drill-down capabilities
- Using reporting templates and styles
Module 5: Data Analysis in ServiceNow
- Introduction to data analysis concepts and techniques
- Using ServiceNow's built-in analytics tools
- Creating data visualizations and dashboards
- Using data to inform business decisions
Module 6: Working with Data in ServiceNow
- Importing and exporting data
- Using data transformation and data mapping
- Creating data pipelines and data workflows
- Using data to drive business processes
Module 7: Advanced Data Analysis Techniques
- Using predictive analytics and machine learning
- Creating custom data models and data visualizations
- Using data to identify trends and patterns
- Using data to inform strategic decisions
Module 8: Reporting and Data Analysis Best Practices
- Best practices for creating effective reports and dashboards
- Using data governance and data quality
- Ensuring data security and compliance
- Using reporting and data analysis to drive business outcomes
Module 9: Putting it all Together
- Creating a comprehensive reporting and data analysis strategy
- Using ServiceNow's reporting and data analysis capabilities to drive business outcomes
- Best practices for ongoing reporting and data analysis
- Troubleshooting common issues and challenges
Course Features - Interactive and engaging content: Learn through a combination of video lessons, interactive simulations, and hands-on projects
- Comprehensive and up-to-date content: Stay current with the latest ServiceNow features and best practices
- Personalized learning experience: Learn at your own pace and on your own schedule
- Practical and real-world applications: Apply your knowledge to real-world scenarios and case studies
- Expert instructors: Learn from experienced ServiceNow professionals
- Certificate upon completion: Receive a certificate issued by The Art of Service
- Flexible learning: Access the course from anywhere, on any device
- User-friendly and mobile-accessible: Learn on-the-go, on any device
- Community-driven: Connect with other learners and get support from the community
- Actionable insights: Apply your knowledge to drive business outcomes
- Hands-on projects: Practice your skills with real-world projects
- Bite-sized lessons: Learn in short, manageable chunks
- Lifetime access: Access the course materials for a lifetime
- Gamification and progress tracking: Stay motivated and track your progress
What You'll Receive - A comprehensive understanding of ServiceNow reporting and data analysis
- Practical skills in creating reports and analyzing data
- A certificate issued by The Art of Service upon completion
- Lifetime access to the course materials
- Ongoing support from the community and expert instructors
,
- A comprehensive understanding of ServiceNow reporting and data analysis
- Practical skills in creating reports and analyzing data
- A certificate issued by The Art of Service upon completion
- Lifetime access to the course materials
- Ongoing support from the community and expert instructors