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Mastering ServiceNow Reporting; Unlocking Data-Driven Insights

Mastering ServiceNow Reporting; Unlocking Data-Driven Insights

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
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Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering ServiceNow Reporting: Unlocking Data-Driven Insights



Course Overview

This comprehensive course is designed to help you master ServiceNow reporting and unlock data-driven insights. With a focus on interactive and engaging learning, you'll gain the skills and knowledge needed to create effective reports and drive business decisions.



Course Features

  • Interactive and Engaging: Hands-on projects and bite-sized lessons to keep you engaged and motivated
  • Comprehensive: Covering all aspects of ServiceNow reporting, from basics to advanced topics
  • Personalized: Learn at your own pace and focus on the topics that matter most to you
  • Up-to-date: Stay current with the latest ServiceNow features and best practices
  • Practical: Real-world applications and examples to help you apply your knowledge
  • High-quality Content: Expert instructors and high-quality materials to ensure your success
  • Certification: Receive a certificate upon completion, issued by The Art of Service
  • Flexible Learning: Accessible on desktop, tablet, or mobile devices, so you can learn anywhere, anytime
  • User-friendly: Easy-to-use interface and intuitive navigation to make learning a breeze
  • Community-driven: Join a community of like-minded professionals and get support when you need it
  • Actionable Insights: Gain the skills and knowledge to drive business decisions and improve outcomes
  • Lifetime Access: Enjoy lifetime access to the course materials and updates
  • Gamification: Engage in a fun and interactive learning experience with rewards and badges
  • Progress Tracking: Track your progress and stay motivated with our progress tracking feature


Course Outline

Module 1: Introduction to ServiceNow Reporting

  • Overview of ServiceNow reporting
  • Benefits of using ServiceNow reporting
  • Understanding the ServiceNow reporting architecture
  • Setting up the reporting environment

Module 2: Creating Reports in ServiceNow

  • Creating a basic report
  • Adding fields and filters to a report
  • Using report templates and wizards
  • Customizing report layouts and designs

Module 3: Working with Data in ServiceNow Reports

  • Understanding data sources and tables
  • Using data filters and conditions
  • Creating calculated fields and formulas
  • Using aggregations and grouping

Module 4: Visualizing Data in ServiceNow Reports

  • Using charts and graphs in reports
  • Creating dashboards and scorecards
  • Using gauges and indicators
  • Customizing visualizations and layouts

Module 5: Advanced Reporting Techniques in ServiceNow

  • Using advanced filtering and sorting techniques
  • Creating drill-down and hierarchical reports
  • Using pivot tables and data cubes
  • Creating custom report components

Module 6: Best Practices for ServiceNow Reporting

  • Designing effective reports
  • Optimizing report performance
  • Using report templates and standards
  • Creating a reporting strategy

Module 7: Troubleshooting and Debugging ServiceNow Reports

  • Identifying and resolving common reporting issues
  • Using debugging tools and techniques
  • Troubleshooting data and filtering issues
  • Resolving visualization and layout issues

Module 8: Advanced ServiceNow Reporting Topics

  • Using advanced data sources and tables
  • Creating custom data visualizations
  • Using machine learning and predictive analytics
  • Integrating with external data sources

Module 9: ServiceNow Reporting for IT and Business

  • Using ServiceNow reporting for IT service management
  • Creating reports for business stakeholders
  • Using ServiceNow reporting for customer service management
  • Creating reports for field service management

Module 10: Certification and Final Project

  • Preparing for the certification exam
  • Completing a final project
  • Receiving a certificate upon completion


Certification

Upon completing the course, you'll receive a certificate issued by The Art of Service, demonstrating your expertise in ServiceNow reporting.

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