A tailored course, built for your situation
Modern Operating-Model Redesign for Established Enterprises
A 12-module implementation-grade course for business and technology leaders driving transformation
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Complexity is outpacing control in legacy enterprise environments
The situation this course is for
Organizations are caught between the need to innovate and the weight of legacy structures. Traditional operating models slow down delivery, dilute accountability, and make strategic pivots difficult. Leaders are expected to transform without destabilizing, easier said than done.
Who this is for
Business transformation leads, senior technology officers, operating model architects, and enterprise leaders in established organizations navigating scale, compliance, and change.
Who this is not for
This is not for consultants selling generic frameworks, startups building minimal processes, or teams focused only on tooling without structural redesign.
What you walk away with
- Map legacy operating constraints to modern redesign principles
- Align technology funding models with business outcome delivery
- Design governance that enables speed and compliance
- Implement modular capability teams with clear ownership
- Operationalize continuous model evolution at scale
The 12 modules (with all 144 chapters)
Module 1. Foundations of Modern Operating Models
Establish the core principles differentiating modern from legacy operating models in enterprise contexts.
12 chapters in this module
- Defining the operating model in today’s enterprise
- The shift from function to capability orientation
- Legacy constraints vs. modern expectations
- Case for redesign without disruption
- Governance evolution across sectors
- Technology’s role in structural agility
- Measuring operating model health
- Balancing innovation and stability
- Stakeholder alignment fundamentals
- Benchmarking against industry leaders
- Redesign readiness assessment
- Setting the redesign foundation
Module 2. Strategic Alignment and Business Outcomes
Link operating model design directly to measurable business outcomes and strategic goals.
12 chapters in this module
- From strategy to operating model implications
- Translating business goals into capability priorities
- Outcome-based funding models
- KPIs that drive model behavior
- Aligning leadership incentives
- Strategic risk tolerance in redesign
- Portfolio value tracking
- Balancing short-term delivery and long-term investment
- Scenario planning for operating models
- Stakeholder expectation mapping
- Feedback loops between strategy and execution
- Revising alignment as markets shift
Module 3. Capability-Based Organization Design
Structure teams around outcomes rather than functions, enabling faster delivery and clearer accountability.
12 chapters in this module
- From silos to product and platform capabilities
- Designing for end-to-end ownership
- Cross-functional team composition
- Capability lifecycle management
- Sizing teams for scale and agility
- Ownership models for shared services
- Defining capability boundaries and interfaces
- Managing interdependencies
- Capability maturity assessment
- Team topology patterns
- Operating model implications of microservices
- Scaling capability design across divisions
Module 4. Funding and Investment Governance
Modernize financial governance to support continuous delivery and outcome-based investment.
12 chapters in this module
- Moving from project to product funding
- Value stream budgeting principles
- Multi-year investment planning
- Risk-adjusted funding allocation
- Transparent investment dashboards
- Decentralized approval frameworks
- Funding for experimentation and discovery
- Cost transparency across capabilities
- Financial compliance in agile environments
- ROI measurement beyond payback
- Operating model implications of cloud spend
- Aligning finance and technology leadership
Module 5. Decision Rights and Governance Structures
Design lightweight governance that accelerates decisions without sacrificing compliance.
12 chapters in this module
- Decision mapping across the operating model
- Delegation of authority frameworks
- Cadence of governance forums
- Escalation paths and resolution timelines
- Role clarity in cross-capability delivery
- Designing for psychological safety
- Compliance integration without bureaucracy
- Risk governance in fast-moving environments
- Board-level operating model reporting
- Audit readiness in dynamic models
- Balancing autonomy and alignment
- Evolution of governance maturity
Module 6. Talent and Leadership Evolution
Adapt leadership roles and talent strategies to support new operating model demands.
12 chapters in this module
- Leadership behaviors for modern models
- Talent sourcing for outcome delivery
- Skills evolution in technology and product
- Career paths beyond hierarchy
- Performance evaluation in team-based settings
- Coaching for systems thinking
- Change leadership at scale
- Developing operating model fluency
- Incentive structures for collaboration
- Succession planning in agile environments
- Diversity and inclusion in capability design
- Leadership development pipelines
Module 7. Technology Architecture and Platform Strategy
Align technology infrastructure to enable operating model agility and resilience.
12 chapters in this module
- Platform thinking in enterprise redesign
- API-first and composable architecture
- Managing technical debt in transformation
- Cloud operating model considerations
- Data governance across capabilities
- Security as an enabler, not a gate
- Infrastructure as product mindset
- Architecture review evolution
- Technology standards in decentralized delivery
- Scaling observability and reliability
- Vendor ecosystem integration
- Modernization roadmaps aligned to capability goals
Module 8. Delivery and Operational Rhythm
Establish cadenced execution patterns that balance delivery speed with operational stability.
12 chapters in this module
- Delivery lifecycle integration
- Release train coordination
- Incident response in distributed models
- Change advisory evolution
- Production support reimagined
- Monitoring across capabilities
- Service level agreement frameworks
- Operational resilience planning
- Post-incident learning culture
- Runbook automation and ownership
- Scaling delivery without fragility
- Continuous improvement integration
Module 9. Data and Insight Orchestration
Design data flows and insight delivery to inform operating model decisions.
12 chapters in this module
- Data ownership models
- From reporting to insight delivery
- Metrics that shape behavior
- Self-service analytics enablement
- Data literacy across roles
- Real-time decision support
- Privacy and ethics in insight design
- Data product patterns
- Scaling data quality ownership
- Data mesh implementation considerations
- Balancing central control and local access
- Insight-driven operating model feedback
Module 10. Change Management and Adoption
Drive adoption of new operating models through structured, empathetic change leadership.
12 chapters in this module
- Stakeholder journey mapping
- Communication cadence design
- Resistance pattern recognition
- Celebrating early wins
- Training and enablement at scale
- Feedback integration loops
- Measuring change adoption
- Leadership visibility in transformation
- Storytelling for operating model change
- Sustaining momentum beyond launch
- Institutionalizing new behaviors
- Scaling change across geographies
Module 11. Measurement and Continuous Evolution
Establish feedback systems to evolve the operating model continuously.
12 chapters in this module
- Operating model health metrics
- Feedback from delivery teams
- Customer impact tracking
- Cycle time and flow efficiency
- Team autonomy and alignment balance
- Redesign iteration planning
- Benchmarking against future-state goals
- Learning from pilot implementations
- Scaling lessons across the enterprise
- Model adaptation to market shifts
- Technology trend responsiveness
- Planning the next redesign cycle
Module 12. Scaling and Enterprise Integration
Extend operating model redesign across divisions, regions, and business units.
12 chapters in this module
- Phased rollout strategies
- Center of excellence design
- Knowledge sharing mechanisms
- Tailoring without fragmentation
- Global delivery coordination
- Localization considerations
- M&A integration into new models
- Vendor and partner alignment
- Regulatory alignment across regions
- Standardization vs. flexibility tradeoffs
- Enterprise-wide reporting integration
- Sustaining redesign at scale
How this maps to your situation
- Enterprise leaders facing misalignment between strategy and execution
- Technology executives managing legacy complexity and innovation demands
- Operating model redesign teams needing implementation-grade guidance
- Transformation offices seeking structured, repeatable frameworks
Before vs. after
Before
Operating models are fragmented, decision-making is slow, and transformation efforts stall due to structural inertia.
After
Leaders operate with clarity, speed, and alignment, executing strategy through a resilient, adaptive, and outcome-focused structure.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 48 hours of self-paced learning, designed for integration with active transformation work.
If nothing changes
Continuing with outdated operating models leads to slower response to market changes, increased delivery friction, and diminished leadership credibility, even as internal expectations for agility rise.
How this compares to the alternatives
Unlike generic frameworks or high-level strategy books, this course delivers implementation-grade detail across all 12 dimensions of operating model redesign, specifically for established enterprises navigating complexity without collapse.
Frequently asked
Who is this course designed for?
It's for business and technology leaders in established organizations who are actively redesigning or evolving their operating models to improve agility, alignment, and delivery outcomes.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate of completion?
Yes, a certificate is issued upon finishing all modules and submitting the final implementation reflection.
$199 one-time. Approximately 48 hours of self-paced learning, designed for integration with active transformation work..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours