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Stop Rebuilding OpenStack Fixes: Automate Repeatable Recovery Workflows

$199.00
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A tailored course, built for your situation

Stop Rebuilding OpenStack Fixes: Automate Repeatable Recovery Workflows

A field-tested system to turn recurring OpenStack incidents into automated, shareable playbooks in under 4 hours

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Rebuilding the same OpenStack recovery steps every time an incident recurs

The situation this course is for

As an OpenStack Engineer, you repeatedly solve the same node failures, service crashes, and network stalls. Each time, you manually retrace steps across logs, dashboards, and CLI commands. The fix works, but it’s not captured. Two weeks later, when the same issue returns, it takes 90 minutes again, even though you already solved it. Teammates repeat the same work. Tribal knowledge slows response. Leadership sees recurring tickets. This cycle burns hours every month and blocks progress on strategic improvements.

Who this is for

OpenStack Engineer at a managed cloud provider, working hands-on with production infrastructure, handling recurring incidents, under pressure to maintain uptime with shrinking team stability

Who this is not for

Engineers who only manage greenfield deployments or who don’t face recurring OpenStack incidents should skip this

What you walk away with

  • Map any recurring OpenStack failure to a structured, reusable recovery workflow
  • Automate detection and response for top 5 repeat incidents using native OpenStack tooling
  • Reduce mean time to resolution (MTTR) by 50, 70% on common node, service, and network failures
  • Create shareable playbook templates that onboard new engineers faster
  • Prove operational impact with before-and-after metrics tied to incident logs

The 12 modules (with all 144 chapters)

Module 1. Diagnose the Repeat Incident Pattern
Learn how to audit your last 20 incident tickets to identify which OpenStack failures occur most frequently and cost the most time. This module walks through extracting signal from noise in logs, support tickets, and on-call reports to prioritize what to automate first.
12 chapters in this module
  1. Review incident history
  2. Tag failure types
  3. Cluster by symptom
  4. Map recurrence rate
  5. Estimate time cost
  6. Identify root cause gaps
  7. Score impact frequency
  8. Select top 5 candidates
  9. Validate with team
  10. Define success metric
  11. Document current state
  12. Prepare for automation
Module 2. Structure a Recovery Playbook
Transform tribal knowledge into a standardized recovery playbook format. This module introduces a six-part template, trigger, diagnosis, action, validation, escalation, and feedback, that ensures every playbook is clear, testable, and shareable across shifts.
12 chapters in this module
  1. Define playbook purpose
  2. Set trigger condition
  3. List diagnostic steps
  4. Sequence corrective actions
  5. Add validation checks
  6. Include fallback path
  7. Assign ownership
  8. Set time budget
  9. Link to runbook
  10. Version control setup
  11. Add commentary
  12. Test with peer
Module 3. Extract Commands from Tribal Knowledge
Convert verbal fixes and CLI muscle memory into documented, parameterized command sequences. This module shows how to capture the exact nova, neutron, and cinder commands used during outages, and package them for reuse without risk of misfire.
12 chapters in this module
  1. Capture live commands
  2. Remove hardcoded values
  3. Parameterize inputs
  4. Add error handling
  5. Log execution steps
  6. Secure credential use
  7. Validate syntax
  8. Test in staging
  9. Document assumptions
  10. Add warnings
  11. Review for safety
  12. Package for reuse
Module 4. Automate Detection with Health Checks
Build lightweight monitoring scripts that detect the early signs of known failures, before they trigger alerts. This module covers integrating with existing telemetry tools and creating custom checks for node unresponsiveness, service hangs, and API latency spikes.
12 chapters in this module
  1. Identify early signals
  2. Write health check script
  3. Integrate with Telemetry
  4. Set polling interval
  5. Define threshold
  6. Log status output
  7. Trigger alert condition
  8. Test failure mode
  9. Reduce false positives
  10. Optimize resource use
  11. Deploy to agents
  12. Monitor check health
Module 5. Build the Automation Pipeline
Connect detection to action using OpenStack-native tools like Mistral, Zaqar, and Heat. This module walks through orchestrating automated responses, restarting services, evacuating instances, or triggering failover, without relying on external platforms.
12 chapters in this module
  1. Choose orchestration tool
  2. Define workflow start
  3. Chain recovery steps
  4. Add conditional logic
  5. Log each action
  6. Set timeout limits
  7. Handle partial success
  8. Integrate with alerts
  9. Test full pipeline
  10. Secure execution path
  11. Monitor workflow runs
  12. Optimize execution time
Module 6. Validate Recovery Without Downtime
Test automated playbooks in production-like environments without risking live systems. This module covers creating safe validation zones, mocking failures, and verifying outcomes using logs, metrics, and API responses.
12 chapters in this module
  1. Isolate test environment
  2. Mirror production config
  3. Inject failure mode
  4. Trigger automation
  5. Capture execution log
  6. Verify system state
  7. Check service health
  8. Confirm data integrity
  9. Review performance impact
  10. Document test result
  11. Update playbook
  12. Approve for staging
Module 7. Deploy Playbooks to On-Call Rotation
Roll out automated playbooks to your team with clear ownership, documentation, and access controls. This module ensures smooth adoption by integrating with existing incident response tools and shift handover processes.
12 chapters in this module
  1. Assign playbook owner
  2. Publish to knowledge base
  3. Train on-call team
  4. Link to ticketing
  5. Set access permissions
  6. Add usage instructions
  7. Review during handover
  8. Collect feedback
  9. Track usage rate
  10. Update based on input
  11. Retire outdated versions
  12. Celebrate first success
Module 8. Measure Time Saved and Uptime Gained
Quantify the impact of automation by comparing MTTR, ticket volume, and engineer effort before and after playbook deployment. This module shows how to build simple dashboards that prove value to leadership and justify further investment.
12 chapters in this module
  1. Define baseline metric
  2. Collect pre-automation data
  3. Track post-deployment MTTR
  4. Count resolved incidents
  5. Log engineer hours saved
  6. Compare ticket volume
  7. Calculate uptime delta
  8. Build summary report
  9. Visualize time savings
  10. Attribute improvements
  11. Share with team
  12. Report to leadership
Module 9. Scale Playbooks Across Availability Zones
Adapt successful playbooks for use across multiple regions and zones with varying configurations. This module covers parameterization, environment detection, and safe deployment strategies for multi-zone OpenStack environments.
12 chapters in this module
  1. Identify zone differences
  2. Abstract configuration
  3. Detect region at runtime
  4. Adjust parameters
  5. Test cross-zone
  6. Deploy in waves
  7. Monitor regional impact
  8. Handle zone-specific failures
  9. Sync playbook versions
  10. Update documentation
  11. Standardize naming
  12. Enable cross-team reuse
Module 10. Integrate with Change Management
Ensure automated playbooks comply with change control policies by logging every execution and linking to ticketing systems. This module covers audit-ready logging, approval workflows, and post-action reviews.
12 chapters in this module
  1. Log every execution
  2. Link to ticket ID
  3. Record operator approval
  4. Store output securely
  5. Generate audit trail
  6. Integrate with CMDB
  7. Flag high-risk actions
  8. Require peer review
  9. Schedule retro review
  10. Update risk profile
  11. Archive logs
  12. Pass compliance check
Module 11. Handle Partial Success and Rollback
Design playbooks to detect when automation fails mid-execution and safely revert changes. This module covers state tracking, rollback triggers, and graceful degradation to manual intervention.
12 chapters in this module
  1. Detect execution stall
  2. Check intermediate state
  3. Trigger rollback
  4. Restore configuration
  5. Stop cascading actions
  6. Alert operator
  7. Log failure reason
  8. Preserve data
  9. Resume manually
  10. Improve error detection
  11. Update playbook logic
  12. Test rollback path
Module 12. Turn Playbooks into Team Leverage
Use automated recovery workflows to reduce onboarding time, improve shift coverage, and free up senior engineers for architecture work. This module shows how to institutionalize playbooks as force multipliers across the team.
12 chapters in this module
  1. Train junior engineers
  2. Use in onboarding
  3. Assign playbook mastery
  4. Reduce escalation rate
  5. Free up senior time
  6. Improve shift handover
  7. Share success metrics
  8. Request tooling budget
  9. Expand playbook library
  10. Document ROI
  11. Present team impact
  12. Plan next automation

How this maps to your situation

  • After the first audit of recurring incidents
  • Once the automation framework is approved
  • When leadership asks for efficiency metrics
  • Before the next major upgrade cycle

Before vs. after

Before
Spending hours each week re-solving the same OpenStack failures, with fixes trapped in memory or scattered notes, leading to inconsistent responses and mounting toil.
After
Resolving common incidents in minutes using automated, validated playbooks, freeing up time for strategic work while improving system reliability and team throughput.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: 6, 8 hours to complete core modules, with implementation of first automated playbook achievable in under 4 hours.

If nothing changes
Continuing to manually reapply fixes will lock in high operational toil, slow incident response, and increase burnout, especially as team stability declines. Without automation, knowledge remains siloed, onboarding stays slow, and opportunities to lead efficiency initiatives are missed.

How this compares to the alternatives

Unlike generic DevOps automation courses, this program focuses exclusively on OpenStack-native tooling and real-world incident patterns faced by engineers in managed cloud environments, ensuring immediate applicability without weeks of adaptation.

Frequently asked

Is this course specific to Rackspace’s OpenStack environment?
No. The course is built for OpenStack engineers in managed cloud environments and uses generalized patterns that apply across deployments, regardless of vendor or internal configuration.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Do I need coding experience to benefit?
Basic shell scripting and CLI familiarity are helpful, but the course includes templates and step-by-step guidance to build automation without advanced programming skills.
$199 one-time. 6, 8 hours to complete core modules, with implementation of first automated playbook achievable in under 4 hours..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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