What does the Operational Excellence Mastery course cover?
Operational Excellence Mastery is covered here in 6 modules: Introduction to Operational Excellence: Defining operational excellence, Assessing Business Performance: Case studies: in practice, Improving Business Performance: Case studies: in practice and 3 more. The outline lists 26 specific topics, opening with defining operational excellence and closing with panel discussion: Operational excellence in practice.
How do you approach Operational Excellence Mastery step by step?
The work is sequenced in 6 stages. It starts with Introduction to Operational Excellence: Defining operational excellence, moves through Assessing Business Performance: Case studies: in practice and Improving Business Performance: Case studies: in practice, and ends at Operational Excellence in Practice: Industry-specific case studies. Each stage carries its own topic list, so the sequence is followed rather than summarised.
What is in Module 1 of the Operational Excellence Mastery course?
Module 1 is Introduction to Operational Excellence: Defining operational excellence. It works through defining operational excellence, the importance of operational excellence in business, key principles of operational excellence and 1 more. It sets the vocabulary the remaining 5 modules build on.
How is the Operational Excellence Mastery course delivered?
The Operational Excellence Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Operational Excellence Mastery course cost?
The Operational Excellence Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Risk Assessment in Excellence Metrics and Performance, Risk Assessment and Continuous Improvement Culture, EFQM Excellence Model and Self-Assessment, Unlocking Organizational Excellence.
More answers: what you get with every course, refund policy, all help answers.
Operational Excellence Mastery: A Step-by-Step Guide to Assessing and Improving Business Performance
Course Overview
This comprehensive course is designed to equip participants with the knowledge, skills, and tools necessary to assess and improve business performance. Through a combination of interactive lessons, hands-on projects, and real-world applications, participants will gain a deep understanding of operational excellence and its role in driving business success.Course Objectives
- Understand the principles of operational excellence and its importance in business
- Learn how to assess business performance using various metrics and tools
- Develop strategies for improving business performance and achieving operational excellence
- Apply operational excellence principles to real-world business scenarios
- Receive a certificate upon completion, issued by The Art of Service
Course Outline
Module 1. Introduction to Operational Excellence: Defining operational excellence
- Defining operational excellence
- The importance of operational excellence in business
- Key principles of operational excellence
- Case studies: Operational excellence in practice
Module 2. Assessing Business Performance: Case studies: in practice
- Overview of business performance metrics
- Financial metrics: Revenue, profit, and ROI
- Non-financial metrics: Customer satisfaction, employee engagement, and quality
- Tools for assessing business performance: Balanced scorecard, SWOT analysis, and benchmarking
- Case studies: Assessing business performance in practice
Module 3. Improving Business Performance: Case studies: in practice
- Strategies for improving business performance
- Process improvement: Lean, Six Sigma, and Total Quality Management
- Organizational design: Structure, culture, and leadership
- Technology and innovation: Leveraging technology to drive business performance
- Case studies: Improving business performance in practice
Module 4. Achieving Operational Excellence: Case studies: in practice
- Defining operational excellence in practice
- Key characteristics of operationally excellent organizations
- Strategies for achieving operational excellence
- Case studies: Achieving operational excellence in practice
Module 5. Sustaining Operational Excellence: Case studies: in practice
- Challenges to sustaining operational excellence
- Strategies for sustaining operational excellence
- Continuous improvement: Tools and techniques
- Leadership and culture: The role of leadership in sustaining operational excellence
- Case studies: Sustaining operational excellence in practice
Module 6. Operational Excellence in Practice: Industry-specific case studies
- Industry-specific case studies: Operational excellence in practice
- Lessons learned: Best practices for achieving operational excellence
- Panel discussion: Operational excellence in practice
Course Features
- Interactive and engaging: Interactive lessons, hands-on projects, and real-world applications
- Comprehensive: Covers all aspects of operational excellence, from principles to practice
- Personalized: Participants can tailor the course to their needs and interests
- Up-to-date: Latest research, trends, and best practices in operational excellence
- Practical: Focus on real-world applications and case studies
- High-quality content: Developed by expert instructors with extensive experience in operational excellence
- Certification: Participants receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Participants can learn at their own pace, anytime, anywhere
- User-friendly: Easy-to-use online platform, accessible on desktop, tablet, or mobile
- Community-driven: Participants can connect with peers and instructors through online forums and discussions
- Actionable insights: Participants can apply course learnings to their own business or organization
- Hands-on projects: Participants can apply course learnings to real-world projects and scenarios
- Bite-sized lessons: Short, focused lessons to accommodate busy schedules
- Lifetime access: Participants have lifetime access to course materials and online community
- Gamification: Participants can earn badges and points for completing course activities
- Progress tracking: Participants can track their progress and stay motivated
Course Format
The course is delivered online, through a combination of:- Video lessons
- Interactive activities
- Hands-on projects
- Case studies
- Online discussions
- Quizzes and assessments