What does the Operational Excellence Mastery course cover?
Operational Excellence Mastery is covered here in 10 modules: Introduction to Operational Excellence: OE frameworks and models, Understanding Your Organization: Developing a project charter, Building a Strong Foundation: Developing a communication plan and 7 more. The outline lists 50 specific topics, opening with Defining Operational Excellence and closing with celebrating your achievement and receiving your certificate.
How do you approach Operational Excellence Mastery step by step?
The work is sequenced in 10 stages. It starts with Introduction to Operational Excellence: OE frameworks and models, moves through Understanding Your Organization: Developing a project charter and Building a Strong Foundation: Developing a communication plan, and ends at Final Project and Assessment: Completing a final project, Receiving feedback and coaching.
What is in Module 1 of the Operational Excellence Mastery course?
Module 1 is Introduction to Operational Excellence: OE frameworks and models. It works through Defining Operational Excellence, Benefits of Operational Excellence, Key principles of Operational Excellence and 2 more. It sets the vocabulary the remaining 9 modules build on.
How is the Operational Excellence Mastery course delivered?
The Operational Excellence Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Operational Excellence Mastery course cost?
The Operational Excellence Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
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More answers: what you get with every course, refund policy, all help answers.
Operational Excellence Mastery: A Step-by-Step Guide to Implementing and Sustaining OE with Proven Tools and Templates
Certificate Upon Completion
Participants receive a certificate upon completion issued by The Art of Service.Course Overview
This comprehensive course is designed to provide participants with the knowledge, skills, and tools necessary to implement and sustain Operational Excellence (OE) in their organizations. The course is interactive, engaging, and personalized, with a focus on practical, real-world applications.Course Features
- Interactive and engaging content
- Comprehensive and up-to-date material
- Personalized learning experience
- Practical, real-world applications
- High-quality content and expert instructors
- Certificate upon completion
- Flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
Course Outline
Module 1. Introduction to Operational Excellence: OE frameworks and models
- Defining Operational Excellence
- Benefits of Operational Excellence
- Key principles of Operational Excellence
- OE frameworks and models
- Best practices for implementing OE
Module 2. Understanding Your Organization: Developing a project charter
- Conducting a current state assessment
- Identifying areas for improvement
- Defining your organization's vision and mission
- Establishing strategic objectives
- Developing a project charter
Module 3. Building a Strong Foundation: Developing a communication plan
- Establishing a strong leadership team
- Defining roles and responsibilities
- Developing a communication plan
- Creating a project management plan
- Establishing a continuous improvement culture
Module 4. Mapping and Improving Processes: Implementing process improvements
- Identifying and mapping key processes
- Analyzing and prioritizing processes for improvement
- Applying lean principles and tools
- Implementing process improvements
- Monitoring and sustaining process improvements
Module 5. Managing Change and Resistance: Addressing resistance to change
- Understanding the psychology of change
- Developing a change management plan
- Communicating change effectively
- Addressing resistance to change
- Building a culture of continuous improvement
Module 6. Sustaining Operational Excellence: Developing a sustainability plan
- Developing a sustainability plan
- Establishing metrics and benchmarks
- Conducting regular assessments and audits
- Continuously improving and refining processes
- Maintaining a culture of Operational Excellence
Module 7. Tools and Templates for OE: Using SWOT analysis and fishbone diagrams
- Introduction to OE tools and templates
- Using SWOT analysis and fishbone diagrams
- Creating a project charter and project management plan
- Developing a communication plan and stakeholder analysis
- Using metrics and benchmarks to measure OE
Module 8. Case Studies and Best Practices: Best practices for OE deployment
- Real-world examples of OE implementation
- Best practices for OE deployment
- Lessons learned from successful OE initiatives
- Common pitfalls and challenges to avoid
- Future directions for Operational Excellence
Module 9. Putting it all Together: Developing a comprehensive OE plan
- Developing a comprehensive OE plan
- Establishing a timeline and milestones
- Assigning roles and responsibilities
- Creating a budget and resource plan
- Launching and sustaining your OE initiative
Module 10. Final Project and Assessment: Completing a final project, Receiving feedback and coaching
- Completing a final project
- Assessing your knowledge and skills
- Receiving feedback and coaching
- Finalizing your OE plan and implementation strategy
- Celebrating your achievement and receiving your certificate
Course Format
The course is delivered online, with 10 modules and over 80 topics. Each module includes interactive lessons, quizzes, and assignments. Participants also have access to a community-driven discussion forum and expert instructors.Course Duration
The course is self-paced, and participants have lifetime access to the materials. The estimated completion time is 40-60 hours, depending on individual pace and learning style.Target Audience
This course is designed for professionals and leaders who want to implement and sustain Operational Excellence in their organizations. This includes:- Operations managers and directors
- Quality managers and directors
- Lean and Six Sigma practitioners
- Business analysts and consultants
- Leaders and executives