A tailored course, built for your situation
Reference of choice on cross-functional Oracle governance calls
Become the practitioner peers turn to when Oracle Fusion Financials decisions need grounding in ISO 20000 alignment
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Who this is for
Senior Oracle practitioner in a global systems integrator facing increasing demands for formal service management alignment
Who this is not for
Entry-level consultants or staff not involved in Oracle Fusion Financials design or governance
What you walk away with
- Precise control mappings between Oracle Fusion Financials modules and ISO 20000 clauses
- Ready-to-adapt templates for service level agreements compliant with ISO 20000
- Documented precedents for incident, problem, and change management workflows
- Cross-functional credibility in governance forums with audit-ready artefacts
- First-mover advantage in ISO 20000 attestation for Oracle-based service delivery
The 12 modules (with all 144 chapters)
Module 1. Mapping Oracle Financials to ISO 20000 service lifecycle phases
Align implementation stages with service strategy, design, transition, operation, and continual improvement.
12 chapters in this module
- Service lifecycle overview
- Identifying service owners in Oracle deployments
- Service catalog integration points
- Service level requirement gathering
- Change control boundaries
- Release management synchronization
- Incident escalation paths
- Problem management triggers
- Configuration item tracking
- Known error database linkage
- Capacity planning inputs
- Availability reporting outputs
Module 2. Service level agreement design for Oracle Financials modules
Define measurable, audit-ready SLAs for Accounts Payable, General Ledger, and Procurement.
12 chapters in this module
- Selecting SLA metrics
- Defining service hours
- Uptime calculation method
- Response time bands
- Escalation thresholds
- Remediation credits
- Penalty clauses
- Reporting frequency
- Audit trail requirements
- Version control
- Stakeholder sign-off process
- Review cycle cadence
Module 3. Incident management integration with Oracle Cloud Ops
Route and resolve financial system disruptions using ISO 20000-prescribed workflows.
12 chapters in this module
- Event detection filters
- Incident categorization
- Priority assignment rules
- Assignment logic
- Initial diagnosis steps
- Workaround documentation
- Resolution verification
- Closure criteria
- Post-incident review
- Knowledge article creation
- Trend analysis setup
- Tool integration checklist
Module 4. Problem management for recurring Oracle Financials errors
Root cause analysis and permanent fixes embedded in service operations.
12 chapters in this module
- Trigger conditions
- Problem record creation
- Causal analysis techniques
- Workaround validation
- Change linkage
- Known error updates
- Error closure
- Trend reporting
- Preventive action planning
- Knowledge base publishing
- Review cycles
- Archival policy
Module 5. Configuration management in Oracle Fusion environments
Track and control configuration items across Oracle applications and integrations.
12 chapters in this module
- CI identification
- Attribute definition
- Ownership assignment
- Relationship mapping
- Baseline creation
- Audit frequency
- Change linkage
- Version tracking
- Discovery tool setup
- Reconciliation process
- Reporting templates
- Compliance checks
Module 6. Change control for Oracle Financials upgrades
Standardize change requests, approvals, and backouts using ISO 20000.
12 chapters in this module
- Change types
- Request submission
- Impact assessment
- Approval routing
- Scheduling
- Implementation
- Verification
- Post-implementation review
- Backout planning
- Documentation
- Knowledge update
- Closure
Module 7. Release and deployment management
Plan and deliver Oracle Financials updates in managed stages.
12 chapters in this module
- Release types
- Build planning
- Test environment
- Deployment schedule
- Rollback plan
- Communication plan
- User training
- Acceptance criteria
- Go-live checklist
- Post-release review
- Knowledge transfer
- Archive
Module 8. Service continuity and availability planning
Ensure Oracle Financials uptime meets business requirements.
12 chapters in this module
- Business impact analysis
- Recovery objectives
- Backup strategy
- Test frequency
- Failure simulation
- Communication plan
- Resource allocation
- Vendor roles
- Documentation
- Regulatory alignment
- Audit trail
- Review cycle
Module 9. Supplier management for Oracle Cloud services
Oversee Oracle Managed Services and third-party providers under ISO 20000.
12 chapters in this module
- Supplier categorization
- Contract alignment
- Performance monitoring
- Review meetings
- Escalation paths
- Risk assessment
- Change coordination
- Incident ownership
- Audit rights
- Termination planning
- Knowledge retention
- Transition planning
Module 10. Information security in Oracle Financials operations
Apply ISO 20000 security controls to financial data access and processing.
12 chapters in this module
- Access control policy
- User provisioning
- Role-based permissions
- Password management
- Audit logging
- Data encryption
- Segregation of duties
- Security incident response
- Vulnerability scanning
- Patch management
- Compliance reporting
- Review frequency
Module 11. Budgeting and accounting for managed Oracle services
Align financial planning with service delivery commitments.
12 chapters in this module
- Cost centre mapping
- Service costing model
- Chargeback logic
- Budget cycles
- Forecasting
- Variance analysis
- Vendor invoice review
- Utilization tracking
- Efficiency metrics
- Reporting templates
- Audit alignment
- Optimization levers
Module 12. Achieving ISO 20000 certification for Oracle-based services
Prepare and execute a successful attestation process.
12 chapters in this module
- Gap assessment
- Remediation planning
- Documentation package
- Internal audit
- Stage 1 audit prep
- Stage 2 audit prep
- Corrective actions
- Certification audit
- Surveillance prep
- Recertification
- Claim usage
- Marketing compliance
How this maps to your situation
- During Oracle Fusion Financials rollout
- When SLA disputes arise
- After audit findings
- When scaling managed services
Before vs. after
Before
Reliant on ad-hoc coordination and informal precedents when Oracle governance issues arise.
After
Equipped with a documented, ISO 20000-aligned framework that positions you as the reference point across teams.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, with self-paced access.
How this compares to the alternatives
Generic ISO 20000 courses cover broad service management; this course is tailored to Oracle Fusion Financials deployments, making it directly applicable to your current work.
Frequently asked
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is this relevant if I'm not in IT service management?
Yes. If you lead Oracle Fusion Financials delivery, this course gives you the governance edge to align with service operations and stand out in cross-functional reviews.
$199 one-time. Approximately 3 hours per module, with self-paced access..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours