A tailored course, built for your situation
Orchestrating a Resilient Security Program in a Regulated Insurance Environment
A step-by-step implementation guide for CISOs leading compliance-aligned security operations
$199 one-time
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12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Control mapping documents that require rework during audit cycles
The situation this course is for
Security leaders spend critical cycles rebuilding control evidence when service delivery timelines shift. The disconnect between ISO 20000 service management and security controls creates recurring rework, especially under auditor scrutiny.
Who this is for
Chief Information Security Officer in a regulated insurance environment, responsible for aligning security with compliance and service reliability standards
Who this is not for
Entry-level compliance analysts, IT support staff, or vendors selling GRC tools without implementation experience
What you walk away with
- Own final sign-off on security control integration with ISO 20000 service delivery timelines
- Eliminate last-minute evidence rework for auditor submissions
- Direct the alignment between service availability SLAs and security incident response workflows
- Set change thresholds for service-related control updates without senior review
- Approve the service impact assessment for new security tooling without escalation
The 12 modules (with all 144 chapters)
Module 1. Foundations of ISO 20000 in Insurance Security Context
Understand how ISO 20000 service management integrates with regulated security environments.
12 chapters in this module
- Mapping insurance-specific service delivery cycles to ISO 20000 clauses
- Differentiating ISO 20000 from ISO 27001 in control ownership
- Service level agreements as security input triggers
- Regulatory expectations for service continuity in claims processing
- How DORA and NIS2 influence service-related security obligations
- Key roles in service management and their security handoffs
- Service catalog structure for audit-ready security mapping
- Incident management integration with SOC workflows
- Problem management as a control improvement engine
- Change evaluation processes with embedded security review
- Configuration management databases and security asset tracking
- Service portfolio alignment with current threat models
Module 2. Designing Security Controls Within Service Management
Embed security requirements directly into ISO 20000-aligned service design.
12 chapters in this module
- Defining security service level requirements during design
- Service design packages with integrated threat modeling
- Risk assessments tied to service availability commitments
- Security control specifications in service design documentation
- Stakeholder approval workflows for secure-by-design services
- Vendor SLAs with enforceable security performance clauses
- Secure handoff criteria between design and transition teams
- Data protection requirements in service lifecycle planning
- Encryption standards mapped to service data flows
- Access control models aligned with service roles
- Audit logging requirements defined at design stage
- Service retirement plans with data sanitization controls
Module 3. Integrating Security into Service Transition
Ensure new or changed services deploy with resilient security controls.
12 chapters in this module
- Change advisory board inclusion of security reviewers
- Security testing checklists for service deployment
- Automated control validation in continuous delivery pipelines
- Test environment security configuration standards
- Production cutover with real-time security monitoring
- Rollback procedures that preserve security state
- Deployment documentation with control verification steps
- Post-implementation review with security KPIs
- Lessons learned integration into control design
- Third-party deployment oversight and sign-off authority
- Security patching schedules aligned with service windows
- Service acceptance criteria with security thresholds
Module 4. Operating Security Controls in Service Delivery
Maintain control effectiveness during live service operations.
12 chapters in this module
- Daily operational checks for security control health
- Incident response coordination with service desks
- Event correlation across security and service monitoring
- Service request fulfillment with embedded access reviews
- Problem resolution with root cause security fixes
- Capacity planning that considers security resource needs
- Availability management with threat-informed scenarios
- IT service continuity plans with cyber resilience layers
- Supplier performance monitoring with security metrics
- Service reporting that includes control effectiveness data
- Operational dashboards with security-to-service KPIs
- Shift handovers with security status updates
Module 5. Managing Security in Service Improvement
Use continual service improvement to strengthen security controls.
12 chapters in this module
- CSI register entries driven by security incidents
- Service review meetings with security performance data
- Benchmarking security control maturity across services
- Customer feedback analysis for security gaps
- Process maturity assessments with security scoring
- Improvement initiatives targeting high-risk services
- Resource allocation for security-driven process changes
- Success measurement for security-related CSI projects
- Trend analysis of security events in service context
- Stakeholder satisfaction surveys with security dimensions
- Service strategy updates informed by threat intelligence
- Executive reporting on security-service alignment
Module 6. Aligning Security with Service Reporting
Produce audit-ready evidence that links controls to service outcomes.
12 chapters in this module
- Monthly service reports with integrated security metrics
- Control effectiveness summaries for management review
- Incident trend reports correlated with service load
- Change success rates including security rollback data
- Problem resolution timelines with security root causes
- Availability reports with cyber incident impact
- Customer satisfaction links to security experience
- Supplier performance summaries with security findings
- Capacity reports showing security resource usage
- Risk register updates based on service changes
- Audit findings mapped to service process owners
- Executive dashboards combining service and security KPIs
Module 7. Security Control Ownership and Escalation
Define clear authority for security decisions within service processes.
12 chapters in this module
- Control ownership assignment in service teams
- Escalation paths for unresolved security issues
- Delegation of sign-off authority during absences
- Cross-functional alignment on shared controls
- Authority matrices for change and incident decisions
- Conflict resolution for service-security priorities
- Documentation standards for decision records
- Review cycles for control ownership updates
- Training requirements for control custodians
- Performance metrics for control owners
- Succession planning for critical control roles
- Communication plans for control changes
Module 8. Audit Preparation and Evidence Packaging
Build self-validating control evidence for ISO 20000 audits.
12 chapters in this module
- Audit timeline planning with buffer for security validation
- Evidence collection schedules tied to service cycles
- Automated evidence generation from service tools
- Control mapping to ISO 20000 clauses with security annotations
- Pre-audit walkthroughs with service and security leads
- Interview preparation for control custodians
- Evidence package structure for external auditors
- Gap identification and remediation tracking
- Management review sign-off on evidence completeness
- Audit response coordination without operational disruption
- Findings categorization with service impact assessment
- Corrective action planning with service team input
Module 9. Vendor and Third-Party Security Integration
Ensure external partners meet service-linked security standards.
12 chapters in this module
- Vendor selection criteria with ISO 20000 security requirements
- Contractual SLAs with security performance penalties
- Onboarding assessments for service delivery partners
- Ongoing monitoring of third-party control effectiveness
- Incident response coordination with external teams
- Change notification requirements for vendor updates
- Access control reviews for third-party personnel
- Audit rights and evidence access clauses
- Performance reviews with security component scoring
- Termination procedures with data return obligations
- Shared responsibility model documentation
- Subcontractor oversight in service delivery chains
Module 10. Change Management with Security Integration
Embed security checks into every service change process.
12 chapters in this module
- Change request forms with mandatory security fields
- Risk scoring that includes security impact
- Security review time slots in change calendars
- Emergency change procedures with post-incident review
- Standard changes with pre-approved security controls
- Change success metrics including security outcomes
- Post-implementation reviews with security follow-up
- Change freeze periods with security exception handling
- Automated change validation with security checks
- Change advisory board security representative role
- Backout testing with security configuration recovery
- Change documentation archived with security approvals
Module 11. Incident and Problem Management Integration
Link security incidents to service management for faster resolution.
12 chapters in this module
- Incident classification with service impact levels
- Escalation paths that include security and service leads
- Major incident response with joint command structure
- Incident resolution with root cause security fixes
- Problem records initiated from recurring security events
- Known error database with security workaround tracking
- Workaround implementation without service degradation
- Permanent fixes scheduled in service maintenance windows
- Incident reporting that includes service recovery time
- Trend analysis across security and service incidents
- Customer communication templates for security-related outages
- Post-incident reviews with process improvement actions
Module 12. Sustaining Security-Service Alignment Long-Term
Institutionalize the integration of security into service management.
12 chapters in this module
- Leadership commitment to integrated service-security goals
- Training programs for new staff on combined processes
- Performance appraisals with service-security objectives
- Budget planning that includes security tooling for service teams
- Technology investments aligned with service-security roadmap
- Culture initiatives promoting shared accountability
- Feedback loops between operational teams and strategy
- Maturity assessments with integrated scoring
- Succession planning for integrated leadership roles
- External benchmarking with peer insurance providers
- Regulatory horizon scanning for service-security implications
- Annual review of service-security integration effectiveness
How this maps to your situation
- Control mapping rework during audits
- Misalignment between security and service teams
- Last-minute evidence adjustments
- Executive pressure for clearer security-service reporting
Before vs. after
Before
Security controls are validated late, evidence requires rework, and service teams operate with inconsistent security guidance.
After
Security is embedded in service processes, evidence is self-validating, and control ownership is clear across the organization.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: 90 minutes per week over 12 weeks, or binge-complete in one weekend.
If nothing changes
Without structured integration, security will remain a bolt-on process, leading to recurring audit findings, operational friction, and executive doubt about program resilience.
How this compares to the alternatives
Unlike generic compliance courses, this program delivers implementation-grade workflows specifically for insurance CISOs integrating ISO 20000 with security operations.
Frequently asked
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is this relevant if we don’t use ISO 20000 formally?
Yes , the course teaches the operational discipline behind the standard, which applies even if your organization references other service frameworks.
Can I share the playbook with my team?
The course license is individual, but the playbook is designed for team implementation discussions.
$199 one-time. 90 minutes per week over 12 weeks, or binge-complete in one weekend..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours