What does the Partner-Led Customer Success and Retention course cover?
Partner-Led Customer Success and Retention is covered here in 8 modules: Introduction to Partner-Led Customer Success and Retention, Building a Comprehensive Channel Program Strategy: Creating a channel program roadmap, Partner Recruitment and Onboarding: Creating a partner onboarding program and 5 more.
How do you approach Partner-Led Customer Success and Retention step by step?
The work is sequenced in 8 stages. It starts with Introduction to Partner-Led Customer Success and Retention, moves through Building a Comprehensive Channel Program Strategy: Creating a channel program roadmap and Partner Recruitment and Onboarding: Creating a partner onboarding program, and ends at Advanced Channel Program Topics: Channel program automation and technology.
What is in Module 1 of the Partner-Led Customer Success and Retention course?
Module 1 is Introduction to Partner-Led Customer Success and Retention. It works through defining partner-led customer success and retention, understanding the benefits of partner-led customer success and retention, overview of the channel program landscape and 1 more. It sets the vocabulary the remaining 7 modules build on.
How is the Partner-Led Customer Success and Retention course delivered?
The Partner-Led Customer Success and Retention course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Partner-Led Customer Success and Retention course cost?
The Partner-Led Customer Success and Retention course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Customer Retention and Expansion Playbook.
More answers: what you get with every course, refund policy, all help answers.
Partner-Led Customer Success and Retention: Building Channel Programs That Drive Adoption, Expansion, and Long-Term Customer Value
Course Overview
This comprehensive course is designed to equip participants with the knowledge and skills necessary to build and implement successful partner-led customer success and retention strategies. Through a combination of interactive lessons, real-world case studies, and hands-on projects, participants will learn how to drive adoption, expansion, and long-term customer value through effective channel programs.Course Objectives
- Understand the fundamentals of partner-led customer success and retention
- Develop a comprehensive channel program strategy that drives adoption, expansion, and long-term customer value
- Learn how to build and maintain successful partnerships that deliver results
- Gain insights into the latest trends and best practices in partner-led customer success and retention
- Develop the skills and knowledge necessary to implement and manage effective channel programs
Course Outline
Module 1: Introduction to Partner-Led Customer Success and Retention
- Defining partner-led customer success and retention
- Understanding the benefits of partner-led customer success and retention
- Overview of the channel program landscape
- Setting goals and objectives for partner-led customer success and retention
Module 2. Building a Comprehensive Channel Program Strategy: Creating a channel program roadmap
- Conducting a channel program assessment
- Developing a channel program vision and mission statement
- Defining channel program goals and objectives
- Identifying and prioritizing channel program initiatives
- Creating a channel program roadmap
Module 3. Partner Recruitment and Onboarding: Creating a partner onboarding program
- Defining partner recruitment and onboarding processes
- Developing a partner recruitment strategy
- Creating a partner onboarding program
- Establishing partner communication and support channels
Module 4. Partner Enablement and Training: Creating a partner training program
- Defining partner enablement and training processes
- Developing a partner enablement strategy
- Creating a partner training program
- Establishing partner certification and accreditation programs
Module 5. Partner Management and Support: Creating a partner support program
- Defining partner management and support processes
- Developing a partner management strategy
- Creating a partner support program
- Establishing partner communication and feedback channels
Module 6. Channel Program Metrics and Analytics: Developing a channel program dashboard
- Defining channel program metrics and analytics
- Developing a channel program dashboard
- Tracking and measuring channel program performance
- Using data to inform channel program decisions
Module 7: Channel Program Optimization and Improvement
- Defining channel program optimization and improvement processes
- Conducting channel program assessments and audits
- Identifying areas for channel program improvement
- Developing and implementing channel program optimization plans
Module 8. Advanced Channel Program Topics: Channel program automation and technology
- Channel program automation and technology
- Channel program globalization and localization
- Channel program compliance and risk management
- Channel program innovation and disruption
Course Features
- Interactive and engaging lessons and activities
- Comprehensive and personalized course content
- Up-to-date and practical knowledge and skills
- Real-world applications and case studies
- High-quality content and expert instructors
- Certification upon completion of the course
- Flexible learning options and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking