Passenger Service System Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Passenger Service System Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Passenger Service System related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Passenger Service System specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Passenger Service System Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 994 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Passenger Service System improvements can be made.

Examples; 10 of the 994 standard requirements:

  1. Will the use of improved technology, as well as airport and airline management be able to cope with more concentration without saturation to non-affordable level?

  2. Will your organization maintain its footing as one of the powerful legacy airlines, or will it join the many ghosts of the airline industrys past?

  3. Has the airport or airline ever offered training or drills on evacuation for people with mobility challenges, or the use of specialized equipment?

  4. What level of detail is required for describing in your monitoring plan the measurement devices used for measuring the mass of freight and mail?

  5. How to develop a performance monitoring tool to compare the efficiencies of various booking heuristics in passenger airline revenue management?

  6. What information do you have to give on the commercial software used to monitor and generate the information required in your monitoring plan?

  7. How does an airline go from processing inventory data, airport schedules, and customer demand to aircraft selection/scheduling and boarding?

  8. What is your current architecture (airline) or service (system provider) and particularly your status in holding/ offering an order record?

  9. What portion of the reduction in professional development and travel is attributed to the reduction of the number of FTEs in your office?

  10. What are the additional or different considerations for airlines and airports for functions and services provided by contractors/vendors?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Passenger Service System book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Passenger Service System self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Passenger Service System Self-Assessment and Scorecard you will develop a clear picture of which Passenger Service System areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Passenger Service System Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Passenger Service System projects with the 62 implementation resources:

  • 62 step-by-step Passenger Service System Project Management Form Templates covering over 1500 Passenger Service System project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Risk Management Plan: Was an original risk assessment/risk management plan completed?

  2. Responsibility Assignment Matrix: Are control accounts opened and closed based on the start and completion of work contained therein?

  3. Probability and Impact Matrix: Is the number of people on the Passenger Service System project team adequate to do the job?

  4. Variance Analysis: How does the monthly budget compare to the actual experience?

  5. Activity Attributes: What conclusions/generalizations can you draw from this?

  6. Scope Management Plan: Who is responsible for monitoring the Passenger Service System project scope to ensure the Passenger Service System project remains within the scope baseline?

  7. Responsibility Assignment Matrix: The staff interests Ð is the group or the person interested in working for this Passenger Service System project?

  8. Procurement Audit: Are contract changes after awarding properly justified and executed?

  9. Quality Management Plan: What would you gain if you spent time working to improve this process?

  10. Probability and Impact Assessment: Do benefits and chances of success outweigh potential damage if success is not attained?

 
Step-by-step and complete Passenger Service System Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Passenger Service System project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Passenger Service System project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Passenger Service System project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Passenger Service System project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Passenger Service System project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Passenger Service System project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Passenger Service System project with this in-depth Passenger Service System Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Passenger Service System projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Passenger Service System and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Passenger Service System investments work better.

This Passenger Service System All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.