Payment Services Directive Toolkit
This implementation toolkit equips compliance officers, risk managers, and financial services practitioners with structured frameworks, templates, and workflows for achieving Payment Services Directive alignment. Upon completion, participants receive a certificate issued by The Art of Service.
Executive Overview
Organizations in the financial services sector face increasing regulatory scrutiny and operational complexity under the Payment Services Directive. Teams struggle with inconsistent interpretation of requirements, fragmented documentation, and lack of standardized processes for compliance. This toolkit provides structured frameworks, proven workflows, and reference templates that practitioners use to establish, maintain, and demonstrate compliance. The content is based on established regulatory patterns and real-world implementation practices.
What You Will Be Able To Do
- Develop a compliance implementation roadmap using the 144-chapter playbook
- Conduct a gap assessment using the 994+ requirement workbook across seven process areas
- Establish a compliance tracking dashboard using the pre-filled Excel model
- Create a 30-day rollout plan with role-specific milestones
- Produce a maturity assessment across five core compliance capability domains
- Generate required documentation using editable Word and Excel templates
- Map internal controls to PSD requirements using case-based examples
- Define compliance roles and responsibilities using organizational templates
- Build an evidence collection plan aligned with audit expectations
- Implement a periodic review cycle using the provided calendar and checklist
Who This Toolkit Is For
- Compliance Officers - accountable for regulatory adherence; use the toolkit to structure ongoing compliance activities
- Risk Managers - responsible for identifying and mitigating regulatory exposure; apply the assessment models and dashboards
- Legal Counsel in Financial Services - ensure contractual and operational alignment; reference the requirement workbook for coverage
- Internal Auditors - validate compliance posture; use the maturity diagnostic and templates to assess controls
- Operations Leads in Payment Services - oversee process design; implement workflows using the playbook and templates
What You Receive Within 24 Hours of Purchase
- 144-chapter implementation playbook (PDF) covering end-to-end PSD compliance workflow
- 20+ downloadable templates in Excel and Word, including compliance register, control matrix, audit response form, risk assessment log, policy framework, and evidence tracker
- Self-assessment workbook with 994+ case-based requirements organized across seven process areas: governance, customer due diligence, transaction monitoring, reporting obligations, dispute resolution, security protocols, and audit readiness
- Pre-filled assessment dashboard in Excel demonstrating results generation and reporting
- 30-day rollout work plan structured by week with role-specific milestones
- Maturity diagnostic across five capability domains: policy management, operational execution, monitoring and reporting, incident response, and continuous improvement
Detailed Module Breakdown
Module 1: Regulatory Foundations
- Overview of Payment Services Directive scope and applicability
- Key definitions and entity classifications
- Comparison with prior regulatory frameworks
- Core obligations for payment institutions and electronic money issuers
Module 2: Organizational Readiness Assessment
- Internal capability evaluation framework
- Stakeholder identification and responsibility mapping
- Resource planning for compliance implementation
- Baseline maturity scoring methodology
Module 3: Compliance Strategy Development
- Gap analysis using requirement workbook
- Prioritization of compliance actions
- Risk-based approach to implementation sequencing
- Alignment with broader regulatory strategy
Module 4: Control Framework Design
- Design of compliance control architecture
- Integration with existing risk and control systems
- Documentation standards for audit trails
- Role-based access and approval workflows
Module 5: Implementation Planning
- Development of 30-day rollout milestones
- Task assignment by function and role
- Timeline and dependency mapping
- Progress tracking mechanisms
Module 6: Governance Structure Setup
- Compliance committee charter template
- Reporting frequency and escalation paths
- Meeting agenda and minutes formats
- Documentation retention policies
Module 7: Operational Execution
- Customer onboarding and due diligence procedures
- Transaction monitoring thresholds and alerts
- Recordkeeping requirements and formats
- Internal review and validation cycles
Module 8: Monitoring and Optimization
- Performance indicators for compliance activities
- Adjustment protocols for changing risk profiles
- Feedback loops from audit and regulatory findings
- Process refinement using template updates
Module 9: Measurement and Reporting
- Dashboard configuration using Excel model
- Monthly compliance status reporting templates
- Regulatory submission checklists
- Key metric definitions and calculation methods
Module 10: Capability Development
- Training plan for compliance roles
- Knowledge assessment tools
- Onboarding materials for new staff
- Reference materials for ongoing learning
Module 11: Sustainability and Maintenance
- Change management for regulatory updates
- Version control for documentation
- Annual review cycle planning
- External auditor coordination procedures
Module 12: Practitioner Certification
- Completion criteria for certification
- Submission process for final deliverables
- Review and validation by The Art of Service
- Certificate issuance and digital badge options
The 994+ Requirements Workbook
The self-assessment workbook is organized across seven process areas: governance, customer due diligence, transaction monitoring, reporting obligations, dispute resolution, security protocols, and audit readiness. Practitioners use it to identify compliance gaps, build improvement plans, and measure progress over time. Example questions include: "Do you maintain an up-to-date register of all payment services offered?", "Is customer identification data verified against reliable sources before account activation?", and "Are transaction monitoring rules reviewed at least quarterly for effectiveness?" Each requirement is phrased as a verifiable yes/no question with supporting guidance.
The 20+ Templates
The toolkit includes editable templates in Excel and Word formats, such as compliance implementation checklist, control matrix, risk assessment log, policy approval form, audit response tracker, evidence collection worksheet, and monthly compliance report. These artifacts support consistent documentation, internal reviews, and external audit preparation. All templates are designed for direct adaptation and use in organizational settings.
Course Outcomes and Certification
Upon completion, you will have produced 3 concrete deliverables built using the toolkit: a completed gap assessment, a 30-day rollout plan, and a compliance dashboard. The Art of Service issues a certificate of completion confirming demonstrated knowledge and applied capability in Payment Services Directive compliance.
Delivery and Access
Single user license. Account in the learning environment provisioned within 24 hours of purchase. Lifetime access to all toolkit updates. Templates in editable Excel and Word. 30-day money-back guarantee.
Common Questions
Q: Is this for established or new PSD compliance programs?
A: Both. The workbook helps assess current state. The playbook covers both greenfield and improvement scenarios.
Q: How is this different from public regulatory guidance?
A: This toolkit includes 994+ specific, actionable requirements and 20+ implementation templates not found in official publications, enabling faster and more consistent application.
Q: What format are the templates in?
A: Editable Excel and Word. You can adapt them to your own use.
Q: Is this a single user license?
A: Yes, one purchase is for one individual user. For organization-wide access, reach out via reply for volume pricing.
Q: What level of prior experience is assumed?
A: Basic familiarity with financial services regulation and internal compliance processes is expected. No advanced legal or technical expertise is required.
Ready to Start
One-time payment of $495. Single user license. Access provisioned within 24 hours. Lifetime updates included. 30-day money-back guarantee. Reach us via reply if you want guidance on whether this fits your specific situation before purchasing.