A tailored course, built for your situation
Practical Operating-Model Design for Established Enterprises
A 12-module implementation-grade blueprint for modern enterprise execution
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Initiatives stall when strategy doesn’t translate into repeatable, scalable operations.
The situation this course is for
Even well-funded transformations fail without a coherent operating model, clear roles, decision rights, feedback loops, and governance that align across business and technology. Leaders often inherit fragmented processes, unclear accountabilities, and misaligned incentives, making execution unpredictable and resource-intensive.
Who this is for
Business and technology professionals in established organizations who lead or influence transformation, governance, compliance, risk, operations, or IT strategy and need to drive consistent, auditable execution at scale.
Who this is not for
Startups, individual contributors without cross-functional influence, or those seeking high-level strategy without implementation detail.
What you walk away with
- Design an operating model that aligns governance, people, process, and technology
- Map decision rights and feedback loops for faster, more resilient execution
- Integrate compliance and risk controls directly into operational workflows
- Scale initiatives across divisions without degradation in quality or speed
- Build stakeholder-aligned roadmaps with measurable milestones and accountability
The 12 modules (with all 144 chapters)
Module 1. Foundations of Operating-Model Design
Establish core principles, terminology, and the scope of operating-model work in regulated enterprises.
12 chapters in this module
- Defining the operating model in enterprise context
- Key components: people, process, technology, governance
- Distinguishing operating model from strategy and architecture
- Role of compliance and risk in model design
- Common misconceptions and pitfalls
- Assessing organizational readiness
- Stakeholder landscape mapping
- Benchmarking against industry standards
- Setting success criteria
- Phased vs. big-bang implementation
- Documenting assumptions and constraints
- Integrating feedback from early reviews
Module 2. Strategic Alignment and Governance
Align operating-model design with enterprise strategy and governance frameworks.
12 chapters in this module
- Linking operating model to strategic objectives
- Mapping governance tiers: board to execution
- Designing escalation paths and decision rights
- Incorporating ERM and compliance mandates
- Balancing central control with local autonomy
- Creating audit-ready documentation
- Role of steering committees
- Policy integration across functions
- Version control for governance artifacts
- Change management for governance updates
- Metrics for governance effectiveness
- Continuous improvement loops
Module 3. Process Architecture and Flow Design
Structure end-to-end processes that embed control, visibility, and adaptability.
12 chapters in this module
- Identifying core operational workflows
- Process decomposition techniques
- Designing for handoffs and dependencies
- Embedding compliance checkpoints
- Optimizing for throughput and resilience
- Standardizing process documentation
- Integrating process metrics
- Designing for scalability
- Managing exceptions and edge cases
- Feedback integration from operators
- Versioning and release control
- Aligning with IT system capabilities
Module 4. Technology Enablement and Integration
Leverage existing and emerging tech to support model execution.
12 chapters in this module
- Assessing current-state technology fit
- Designing integration patterns
- Data flow and ownership mapping
- API strategy within the operating model
- Legacy system accommodation
- Automation opportunities
- Security and access controls
- Tooling for visibility and reporting
- Scalability and performance considerations
- Vendor ecosystem alignment
- Change management for tech updates
- Future-proofing design choices
Module 5. People, Roles, and Accountability
Define clear roles, responsibilities, and decision rights across the model.
12 chapters in this module
- RACI matrix design and application
- Defining decision owners vs. advisors
- Role clarity across silos
- Cross-functional collaboration design
- Onboarding new participants
- Performance metrics tied to model success
- Incentive alignment
- Conflict resolution protocols
- Succession planning within roles
- Managing role evolution
- Feedback mechanisms for role design
- Documentation standards for accountability
Module 6. Risk and Compliance Integration
Build compliance and risk management directly into the operating model.
12 chapters in this module
- Identifying regulatory touchpoints
- Embedding controls into workflows
- Designing attestations and evidence trails
- Audit preparation strategies
- Third-party risk integration
- Continuous monitoring design
- Incident response within the model
- Regulatory change adaptation
- Policy exception handling
- Reporting to compliance functions
- Training for compliance adherence
- Metrics for risk posture
Module 7. Change Management and Adoption
Drive adoption through structured change practices.
12 chapters in this module
- Assessing change readiness
- Stakeholder communication planning
- Identifying champions and influencers
- Training strategy and delivery
- Feedback loops during rollout
- Managing resistance constructively
- Celebrating early wins
- Sustaining momentum
- Adjusting model based on feedback
- Documentation updates
- Knowledge transfer protocols
- Post-launch review cycles
Module 8. Measurement, KPIs, and Feedback
Define and track success with aligned metrics.
12 chapters in this module
- Identifying leading and lagging indicators
- Designing KPIs for each component
- Data sourcing and validation
- Dashboarding and visibility
- Feedback from operators
- Model calibration cycles
- Benchmarking performance
- Root cause analysis integration
- Escalation thresholds
- Reporting cadence design
- Adaptive metric evolution
- Closing the feedback loop
Module 9. Scaling Across Business Units
Extend the operating model across divisions without losing coherence.
12 chapters in this module
- Identifying transferable components
- Local adaptation vs. standardization
- Governance for multi-unit rollout
- Change agent networks
- Central coordination office design
- Phased expansion planning
- Tailoring without fragmentation
- Consistency audits
- Knowledge sharing mechanisms
- Local feedback integration
- Resource allocation models
- Cross-unit performance tracking
Module 10. Operating Model Lifecycle Management
Maintain and evolve the model over time.
12 chapters in this module
- Version control and release planning
- Change request workflows
- Stakeholder review cycles
- Model retirement criteria
- Archiving historical versions
- Lessons learned capture
- Post-mortem analysis
- Continuous improvement integration
- Regulatory change impact assessment
- Technology refresh planning
- Budgeting for model upkeep
- Succession for model stewards
Module 11. Implementation Playbook Development
Build a tailored, actionable guide for rollout.
12 chapters in this module
- Playbook structure and components
- Customizing for organizational context
- Integrating templates and tools
- Stakeholder onboarding sections
- Risk mitigation checklists
- Timeline and milestone planning
- Resource allocation guides
- Decision rights reference
- Compliance integration steps
- Feedback collection mechanisms
- Adoption tracking templates
- Post-launch review framework
Module 12. Real-World Case Applications
Apply the model to complex, real-world scenarios.
12 chapters in this module
- Case: Insurance claims transformation
- Case: Regulatory reporting overhaul
- Case: M&A integration planning
- Case: Global compliance rollout
- Case: IT modernization governance
- Case: Risk function restructuring
- Case: Product launch at scale
- Case: Crisis response coordination
- Case: Digital service integration
- Case: Third-party ecosystem management
- Case: Sustainability initiative scaling
- Case: Board-level performance reporting
How this maps to your situation
- Designing a new operating model from scratch
- Modernizing a legacy operating model
- Scaling an existing model across units
- Responding to regulatory or strategic shift
Before vs. after
Before
Operating-model work happens in silos, with inconsistent practices, unclear ownership, and reactive fixes.
After
You lead coherent, auditable, scalable operating models that align people, process, technology, and governance from day one.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 45, 60 hours of self-paced learning, designed to fit around professional responsibilities.
If nothing changes
Without a structured approach, initiatives remain vulnerable to misalignment, compliance gaps, and execution delays, especially as complexity grows.
How this compares to the alternatives
Unlike generic strategy courses or high-level frameworks, this course provides implementation-grade detail with templates and a tailored playbook, making it actionable from the first module.
Frequently asked
Who is this course for?
Business and technology leaders in established organizations who need to design, modernize, or scale operating models with precision and compliance.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there video content?
No, the course is entirely text-based with downloadable resources to support deep, focused learning.
$199 one-time. Approximately 45, 60 hours of self-paced learning, designed to fit around professional responsibilities..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours