A tailored course, built for your situation
Practical Operating-Model Redesign for Acquisitive Organizations
Build scalable, integrated operations after acquisition, without disruption
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Post-acquisition chaos slows value creation and overwhelms teams.
The situation this course is for
When organizations acquire new entities, the pressure to deliver synergy promises often leads to rushed integrations. Without a clear operating model, teams face misaligned incentives, duplicated systems, and cultural friction, eroding morale and delaying returns.
Who this is for
Business and technology leaders in organizations that acquire or integrate other businesses, including strategy, operations, IT, and transformation roles.
Who this is not for
This course is not for consultants selling M&A advisory services or executives not involved in post-deal integration execution.
What you walk away with
- Design an operating model that aligns with strategic intent and synergy goals
- Map and harmonize capabilities across acquired and incumbent units
- Establish clear governance, decision rights, and accountability structures
- Integrate technology portfolios without disrupting core operations
- Lead integration teams with a repeatable, scalable framework
The 12 modules (with all 144 chapters)
Module 1. Foundations of Operating-Model Design
Understand the core components of an operating model and why they matter in acquisition contexts.
12 chapters in this module
- Defining the operating model
- The role of strategy in model design
- Acquisition lifecycle stages
- Common integration pitfalls
- Value levers in M&A
- Stakeholder alignment principles
- Operating model vs. business model
- Scalability and adaptability
- Case study: Early-stage integration
- Diagnostic: Assessing model maturity
- Integration readiness checklist
- Setting success metrics
Module 2. Strategic Alignment and Intent
Clarify strategic intent to guide operating-model decisions.
12 chapters in this module
- Types of acquisition strategies
- Synergy typologies: cost, revenue, capital
- Strategic fit assessment
- Intent-to-integrate spectrum
- Portfolio rationalization principles
- Decision-making under uncertainty
- Scenario planning for integration
- Board-level alignment techniques
- Communicating strategic intent
- Risk-adjusted value modeling
- Stakeholder influence mapping
- Strategic alignment workshop design
Module 3. Capability Mapping and Integration
Identify and align core capabilities across organizations.
12 chapters in this module
- What is a capability?
- Capability modeling frameworks
- Current-state mapping techniques
- Future-state design principles
- Gap analysis methods
- Capability ownership models
- Cross-functional capability integration
- Capability maturity assessment
- Prioritization frameworks
- Capability transition planning
- Integration sequencing
- Capability sustainment strategies
Module 4. Organizational Design and Governance
Structure teams and decision rights for effective integration.
12 chapters in this module
- Organizational design principles
- Centralization vs. decentralization
- Designing integration offices
- Decision rights frameworks
- Governance committee structures
- Escalation protocols
- Role clarity and RACI models
- Hybrid operating models
- Managing dual reporting lines
- Leadership alignment techniques
- Change sponsorship models
- Org design validation methods
Module 5. Process Harmonization and Standardization
Align key processes across acquired and incumbent operations.
12 chapters in this module
- Process inventory and assessment
- Process ownership models
- Standardization vs. localization
- End-to-end process mapping
- Process performance metrics
- Change management for processes
- Process documentation standards
- Automation readiness assessment
- Process integration sequencing
- Exception handling design
- Process governance frameworks
- Continuous improvement integration
Module 6. Technology and Data Integration
Integrate systems and data platforms efficiently and securely.
12 chapters in this module
- Technology landscape assessment
- Application rationalization
- Data architecture alignment
- Integration patterns and APIs
- Data governance in M&A
- Master data management
- Cloud strategy alignment
- Cybersecurity integration
- Legacy system handling
- Technology debt assessment
- Platform consolidation roadmap
- Interim operating environments
Module 7. Talent and Culture Integration
Preserve talent and align cultures during transition.
12 chapters in this module
- Cultural assessment frameworks
- Cultural integration strategies
- Talent retention planning
- Key role identification
- Compensation alignment
- Onboarding for acquired teams
- Communication planning
- Change networks and champions
- Conflict resolution in integration
- Inclusion and equity considerations
- Leadership alignment workshops
- Culture sustainment tactics
Module 8. Financial and Performance Management
Align financial systems and track integration performance.
12 chapters in this module
- Financial model integration
- Cost synergy tracking
- Revenue synergy measurement
- Budgeting in transition
- Performance reporting frameworks
- KPI selection and dashboards
- Accounting policy alignment
- Tax and compliance integration
- Audit readiness planning
- Capital allocation in integration
- Forecasting under uncertainty
- Financial governance design
Module 9. Risk, Compliance, and Controls
Maintain compliance and manage risk during integration.
12 chapters in this module
- Risk assessment in M&A
- Regulatory landscape mapping
- Compliance gap analysis
- Control environment integration
- Third-party risk management
- Legal entity rationalization
- Data privacy compliance
- SOX and internal controls
- Audit trail preservation
- Incident response alignment
- Regulatory reporting harmonization
- Risk ownership models
Module 10. Customer and Market Continuity
Protect customer relationships and market position.
12 chapters in this module
- Customer impact assessment
- Brand integration strategies
- Sales force alignment
- Customer communication plans
- Service level continuity
- Pricing model harmonization
- Channel integration
- Customer data integration
- Feedback loop design
- Market positioning alignment
- Competitive response planning
- Customer retention metrics
Module 11. Execution Planning and Delivery
Plan and manage integration execution with precision.
12 chapters in this module
- Integration program office setup
- Workstream design and management
- Timeline and milestone planning
- Resource allocation models
- Dependency management
- Issue and risk tracking
- Status reporting frameworks
- Steering committee engagement
- Integration playbook development
- Milestone validation techniques
- Go/no-go decision gates
- Execution cadence design
Module 12. Sustainment and Continuous Improvement
Embed the new operating model and drive ongoing optimization.
12 chapters in this module
- Operating model stabilization
- Lessons learned capture
- Knowledge transfer strategies
- Performance monitoring systems
- Feedback mechanism design
- Continuous improvement integration
- Operating model refresh cycles
- Change capability building
- Leadership accountability models
- Scaling integration learnings
- Post-integration audit
- Future acquisition readiness
How this maps to your situation
- Post-acquisition integration planning
- Mid-cycle operating model adjustment
- Multi-phase acquisition strategy
- Integration office setup and execution
Before vs. after
Before
Operating-model decisions are reactive, fragmented, and slow, leading to integration delays and unrealized synergy value.
After
You lead with a clear, repeatable framework that aligns structure, process, and technology to deliver integration outcomes on time and at scale.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 45, 60 minutes per module, designed for application alongside active integration work.
If nothing changes
Without a structured approach, integration efforts risk misalignment, operational disruption, and failure to capture promised value, undermining strategic objectives and stakeholder confidence.
How this compares to the alternatives
Unlike generic M&A strategy content or high-level frameworks, this course delivers implementation-grade tools, templates, and step-by-step guidance specific to operating-model redesign, making it actionable from day one.
Frequently asked
Who is this course for?
Business and technology leaders responsible for post-acquisition integration, including strategy, operations, IT, and transformation roles.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a money-back guarantee?
Yes, 30-day money-back guarantee if the course doesn’t meet your expectations.
$199 one-time. Approximately 45, 60 minutes per module, designed for application alongside active integration work..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours