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Process Automation in Business Process Redesign

Process Automation in Business Process Redesign

$200.00
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Includes a practical, ready-to-use toolkit containing implementation templates, worksheets, checklists, and decision-support materials used to accelerate real-world application and reduce setup time.
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What does the Process Automation in Business Process Redesign course cover?

Process Automation in Business Process Redesign is covered here in 7 modules: Strategic Alignment and Process Selection for Automation, Technology Stack Evaluation and Tool Selection, Process Modeling and Automation Design and 4 more. The outline lists 42 specific topics, opening with conducting a cross-functional workshop to identify processes with high volume, rule-based tasks suitable for automation.

How do you approach Process Automation in Business Process Redesign step by step?

The work is sequenced in 7 stages. It starts with Strategic Alignment and Process Selection for Automation, moves through Technology Stack Evaluation and Tool Selection and Process Modeling and Automation Design, and ends at Continuous Improvement and Scaling Automation. Each stage carries its own topic list, so the sequence is followed rather than summarised.

What is in Module 1 of the Process Automation in Business Process Redesign course?

Module 1 is Strategic Alignment and Process Selection for Automation. It works through conducting a cross-functional workshop to identify processes with high volume, rule-based tasks suitable for automation., evaluating automation candidates using metrics such as process frequency, error rate, and average handling time., securing executive sponsorship by mapping automation opportunities to strategic KPIs like cost reduction and cycle time improvement.

How is the Process Automation in Business Process Redesign course delivered?

The Process Automation in Business Process Redesign course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.

How much does the Process Automation in Business Process Redesign course cost?

The Process Automation in Business Process Redesign course is $200 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.

Closely related courses: Robotic Process Automation in Business Process Redesign, Process Automation Platform in Business Process Redesign, Process Automation Tools in Business Process Redesign, Automated Planning in Business Process Redesign.

More answers: what you get with every course, refund policy, all help answers.

This curriculum spans the full lifecycle of process automation initiatives, comparable to a multi-phase internal capability program that integrates strategic assessment, technical implementation, and organizational change management across business units.

Module 1: Strategic Alignment and Process Selection for Automation

  • Conducting a cross-functional workshop to identify processes with high volume, rule-based tasks suitable for automation.
  • Evaluating automation candidates using metrics such as process frequency, error rate, and average handling time.
  • Securing executive sponsorship by mapping automation opportunities to strategic KPIs like cost reduction and cycle time improvement.
  • Establishing a scoring model to prioritize processes based on feasibility, ROI, and alignment with digital transformation goals.
  • Documenting current-state process maps with swim lanes to expose handoffs and decision points that impact automation scope.
  • Negotiating trade-offs between automating end-to-end processes versus addressing high-impact subprocesses incrementally.

Module 2: Technology Stack Evaluation and Tool Selection

  • Comparing RPA platforms (e.g., UiPath, Automation Anywhere) based on compatibility with legacy systems and credential management capabilities.
  • Assessing low-code BPM tools (e.g., Pega, Appian) for workflow orchestration and exception handling requirements.
  • Integrating automation tools with existing enterprise systems via APIs, Citrix automation, or database connectors.
  • Validating scalability requirements by testing bot concurrency and load balancing under peak transaction volumes.
  • Ensuring compliance with IT security policies regarding bot identities, access controls, and audit logging.
  • Designing fallback mechanisms for unattended bots, including alerting and manual intervention workflows.

Module 3: Process Modeling and Automation Design

  • Redesigning processes to reduce variability and eliminate unnecessary approvals before automation.
  • Defining data input standards to ensure consistency between source systems and automated workflows.
  • Mapping exception paths and designing decision trees for handling deviations in automated processes.
  • Specifying user interaction points for attended bots, including context switching and data validation.
  • Designing process checkpoints to enable restartability after system timeouts or failures.
  • Documenting automation logic in executable specifications for developer handoff and regression testing.

Module 4: Development and Testing of Automated Workflows

  • Developing modular automation components to support reuse across multiple processes.
  • Implementing structured logging within bots to facilitate root cause analysis during production issues.
  • Executing test cases across multiple environments (dev, test, prod) with data masking for sensitive fields.
  • Validating OCR accuracy when extracting data from scanned documents or non-standard formats.
  • Simulating user keystrokes and mouse actions in virtualized environments to ensure reliability.
  • Coordinating UAT with business stakeholders to confirm automation meets functional requirements.

Module 5: Change Management and Organizational Readiness

  • Communicating automation impact to frontline staff to mitigate concerns about job displacement.
  • Redesigning roles and responsibilities for employees transitioning from task execution to exception monitoring.
  • Developing role-based training materials for business users who interact with automated systems.
  • Establishing a center of excellence (CoE) with clear governance, resource allocation, and escalation paths.
  • Tracking user adoption metrics post-deployment to identify gaps in training or process clarity.
  • Managing resistance by involving process owners early in design and pilot selection.

Module 6: Deployment, Monitoring, and Support Operations

  • Scheduling bot deployments during off-peak hours to minimize disruption to business operations.
  • Configuring monitoring dashboards to track bot performance, success rates, and exception volumes.
  • Implementing automated alerts for process failures, system unavailability, or data anomalies.
  • Assigning Level 1 and Level 2 support roles for triaging and resolving automation incidents.
  • Conducting post-deployment reviews to validate performance against baseline metrics.
  • Maintaining version control for automation scripts to support rollback and audit requirements.

Module 7: Continuous Improvement and Scaling Automation

  • Establishing a backlog of automation enhancements based on user feedback and performance data.
  • Conducting root cause analysis on recurring exceptions to refine process logic or upstream inputs.
  • Scaling automation to new geographies or business units while adapting to local regulations and systems.
  • Integrating machine learning models to enable predictive decision-making within automated workflows.
  • Reassessing process KPIs post-automation to identify new optimization opportunities.
  • Auditing automation governance periodically to ensure compliance with evolving data privacy standards.
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