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Reducing the Cost of Poor Quality; Strategies for Quality Improvement and Cost Savings

Reducing the Cost of Poor Quality; Strategies for Quality Improvement and Cost Savings

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Reducing the Cost of Poor Quality: Strategies for Quality Improvement and Cost Savings



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills necessary to identify, analyze, and mitigate the costs associated with poor quality in their organizations. Through interactive lessons, real-world examples, and hands-on projects, participants will learn how to develop and implement effective quality improvement strategies that drive cost savings and enhance overall performance.



Course Objectives

  • Understand the concept of Cost of Poor Quality (COPQ) and its impact on organizational performance
  • Identify and analyze the root causes of poor quality in their organization
  • Develop and implement effective quality improvement strategies to reduce COPQ
  • Measure and track the effectiveness of quality improvement initiatives
  • Communicate the value of quality improvement to stakeholders and leadership


Course Outline

Module 1: Introduction to Cost of Poor Quality (COPQ)

  • Defining COPQ and its importance in organizational performance
  • Understanding the different types of COPQ: internal, external, and opportunity costs
  • Identifying the root causes of COPQ in an organization
  • Case study: Calculating COPQ in a manufacturing organization

Module 2: Quality Improvement Fundamentals

  • Understanding the principles of quality management: customer focus, continuous improvement, and employee involvement
  • Defining quality metrics and benchmarks
  • Introduction to quality tools and techniques: fishbone diagrams, Pareto analysis, and control charts
  • Case study: Implementing a quality improvement program in a service organization

Module 3: Identifying and Analyzing COPQ

  • Conducting a COPQ assessment: data collection and analysis
  • Identifying and prioritizing COPQ reduction opportunities
  • Using tools and techniques to analyze COPQ: root cause analysis, failure mode and effects analysis (FMEA)
  • Case study: Analyzing COPQ in a healthcare organization

Module 4: Developing and Implementing Quality Improvement Strategies

  • Developing a quality improvement plan: setting goals and objectives
  • Implementing quality improvement initiatives: process mapping, lean principles, and Six Sigma
  • Communicating quality improvement initiatives to stakeholders and leadership
  • Case study: Implementing a quality improvement program in a manufacturing organization

Module 5: Measuring and Tracking Quality Improvement

  • Defining and tracking quality metrics: key performance indicators (KPIs) and balanced scorecards
  • Using data and analytics to measure quality improvement effectiveness
  • Conducting regular quality audits and assessments
  • Case study: Measuring and tracking quality improvement in a service organization

Module 6: Sustaining Quality Improvement

  • Creating a culture of continuous improvement: leadership commitment and employee engagement
  • Developing a quality management system: policies, procedures, and standards
  • Maintaining quality improvement momentum: ongoing training and development
  • Case study: Sustaining quality improvement in a healthcare organization

Module 7: Communicating Quality Improvement Value

  • Developing a business case for quality improvement: return on investment (ROI) and cost-benefit analysis
  • Communicating quality improvement results to stakeholders and leadership: reporting and dashboards
  • Creating a quality improvement story: successes and lessons learned
  • Case study: Communicating quality improvement value in a manufacturing organization

Module 8: Advanced Quality Improvement Topics

  • Introduction to advanced quality tools and techniques: design of experiments, Taguchi methods, and lean Six Sigma
  • Applying quality improvement principles to emerging technologies: artificial intelligence, blockchain, and the Internet of Things (IoT)
  • Addressing quality improvement challenges in complex systems: supply chains, networks, and ecosystems
  • Case study: Applying advanced quality improvement techniques in a service organization


Certificate of Completion

Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate verifies that the participant has successfully completed the course and has demonstrated a comprehensive understanding of the concepts and principles of reducing the cost of poor quality.



Course Features

  • Interactive and engaging lessons
  • Comprehensive and up-to-date content
  • Personalized learning experience
  • Expert instructors with real-world experience
  • Hands-on projects and case studies
  • Bite-sized lessons and flexible learning schedule
  • Lifetime access to course materials
  • Progress tracking and gamification
  • Community-driven discussion forums
  • Actionable insights and practical applications
  • Mobile-accessible and user-friendly platform


Course Format

This course is delivered online and consists of 8 modules, each with multiple lessons and activities. The course is self-paced, allowing participants to complete the modules at their own convenience. The course is estimated to take approximately 40 hours to complete.

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