What is the Scalable Operating-Model Redesign course about?
Cross-functional programs often stall not from lack of vision, but because the underlying operating model can’t scale. Silos persist, decision rights blur, and momentum fades when roles, rhythms, and accountabilities aren’t intentionally designed. As programs grow in complexity, the gap between strategy and execution widens, especially when technology and business units operate on different cadences.
What situation is the Scalable Operating-Model Redesign for?
Cross-functional programs often stall not from lack of vision, but because the underlying operating model can’t scale. Silos persist, decision rights blur, and momentum fades when roles, rhythms, and accountabilities aren’t intentionally designed. As programs grow in complexity, the gap between strategy and execution widens, especially when technology and business units operate on different cadences.
Who is the Scalable Operating-Model Redesign course for?
Business and technology professionals leading transformation, delivery, or operational excellence in mid-to-large organizations. This includes program directors, operating model leads, change architects, and senior delivery managers responsible for cross-functional outcomes.
What do you take away from the Scalable Operating-Model Redesign course?
Design an operating model that scales across functions and domains Align governance, roles, and decision rights for faster execution Integrate feedback loops and adaptation rhythms into program operations Deploy standardized templates for team onboarding, cadence design, and performance tracking Apply the implementation playbook to launch or refine a live cross-functional program.
How does this map to your situation?
Designing a new cross-functional program from scratch Scaling an existing program across regions or functions Fixing a stalled or underperforming program Aligning technology and business teams post-merger or reorg.
What's included with your purchase?
12 modules with 12 chapters each (144 chapters) Downloadable templates and worked examples for every module Hand-built implementation playbook delivered alongside course access 30-day money-back guarantee.
What does the Scalable Operating-Model Redesign cover on delivery and format?
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access. Time investment: Approximately 45, 60 hours total, designed for completion over 6, 8 weeks with flexible pacing.
How does this compare to the alternatives?
Unlike generic project management courses or high-level strategy frameworks, this program delivers implementation-grade tools, real-world templates, and a step-by-step playbook tailored to cross-functional operating models, not just theory.
Closely related courses: Scalable Operating-Model Redesign for Compliance Officers, Scalable Operating-Model Redesign for Acquisitive, Scalable Operating-Model Redesign for Established, Scalable Operating-Model Redesign for Multi-Site Programs.
More answers: what you get with every course, refund policy, all help answers.
A tailored course, built for your situation
Scalable Operating-Model Redesign for Cross-Functional Programs
Implement resilient, adaptive operating models that align technology and business teams for sustained delivery
The situation this course is for
Cross-functional programs often stall not from lack of vision, but because the underlying operating model can’t scale. Silos persist, decision rights blur, and momentum fades when roles, rhythms, and accountabilities aren’t intentionally designed. As programs grow in complexity, the gap between strategy and execution widens, especially when technology and business units operate on different cadences.
Who this is for
Business and technology professionals leading transformation, delivery, or operational excellence in mid-to-large organizations. This includes program directors, operating model leads, change architects, and senior delivery managers responsible for cross-functional outcomes.
Who this is not for
Individual contributors focused only on task execution, or leaders seeking high-level strategy without implementation detail.
What you walk away with
- Design an operating model that scales across functions and domains
- Align governance, roles, and decision rights for faster execution
- Integrate feedback loops and adaptation rhythms into program operations
- Deploy standardized templates for team onboarding, cadence design, and performance tracking
- Apply the implementation playbook to launch or refine a live cross-functional program
The 12 modules (with all 144 chapters)
- Defining operating models in modern organizations
- The shift from project to product and program thinking
- Core dimensions: structure, governance, process, people
- Scalability thresholds and early warning signs
- Case study: Operating model evolution in a global tech firm
- Common failure patterns and how to avoid them
- Designing for adaptability vs. stability
- Mapping stakeholder expectations and constraints
- Assessing organizational readiness for redesign
- Setting success metrics for operating model change
- Balancing centralization and autonomy
- Creating a shared language across functions
- Phases of cross-functional program maturity
- Initiation: defining scope and sponsorship
- Design: aligning architecture and operating rhythm
- Launch: onboarding teams and setting cadence
- Growth: managing complexity and integration points
- Sustainment: performance monitoring and feedback
- Transition: scaling, sunsetting, or institutionalizing
- Governance needs by phase
- Resource planning across lifecycle stages
- Risk management in evolving programs
- Measuring value delivery over time
- Adapting the model as context shifts
- Matrix vs. product team structures
- Defining RACI and decision rights frameworks
- Creating role clarity without over-bureaucratization
- Designing for dual reporting and accountability
- Team topology patterns: stream-aligned, platform, enabling
- Leadership alignment across functional leaders
- Resolving role conflict and overlap
- Onboarding roles into new operating models
- Performance management in cross-functional settings
- Compensation and incentive alignment
- Managing career paths across silos
- Documenting and socializing role definitions
- Types of governance: strategic, tactical, operational
- Designing escalation paths and thresholds
- Cadence design: daily, weekly, monthly rhythms
- Decision logs and transparency mechanisms
- Balancing speed and control in governance
- Involving stakeholders without creating bottlenecks
- Metrics dashboards for governance meetings
- Review cycles for program health and alignment
- Risk review and mitigation planning
- Change control in dynamic environments
- Audit readiness and compliance integration
- Continuous improvement of governance practices
- Mapping cross-functional process flows
- Identifying integration points and friction zones
- Standardizing intake and prioritization
- Synchronization between planning cycles
- Release and deployment coordination
- Incident and issue escalation across teams
- Feedback loop design between delivery and operations
- Toolchain alignment across departments
- Data sharing and interoperability standards
- Process automation opportunities
- Measuring process efficiency and rework
- Continuous refinement of integrated workflows
- From activity metrics to outcome-based KPIs
- Balancing speed, quality, and value delivery
- Leading vs. lagging indicators in program performance
- Team-level vs. program-level metrics
- Customer-centric KPIs for internal programs
- Financial and operational efficiency measures
- Predictive metrics for risk and sustainability
- Dashboards for executive and operational views
- Benchmarking against industry standards
- Calibrating metrics across functions
- Avoiding metric gaming and misalignment
- Iterating on KPIs based on feedback
- Assessing cultural readiness for change
- Stakeholder mapping and influence strategies
- Change communication planning and execution
- Building coalitions and change champions
- Addressing resistance and skepticism
- Training and enablement programs
- Reinforcing new behaviors through rituals
- Leadership modeling of desired practices
- Celebrating early wins and milestones
- Sustaining change beyond initial rollout
- Embedding new norms into performance reviews
- Measuring change adoption over time
- Platform thinking in operating model design
- Shared services vs. embedded capabilities
- Tool standardization and integration strategy
- APIs and data sharing across teams
- Low-code/no-code for rapid adaptation
- Automation of routine coordination tasks
- Self-service portals for program access
- Security and compliance by design
- Scalability and performance requirements
- Vendor and third-party integration
- Monitoring platform usage and effectiveness
- Roadmapping platform evolution
- Funding models: central, distributed, hybrid
- Budgeting for programs vs. projects
- Resource pooling and allocation strategies
- Capacity planning across teams
- Cost tracking and transparency
- Chargeback vs. showback models
- Investment prioritization frameworks
- Scenario planning for resource shifts
- Managing contingent and external resources
- Financial governance and approval workflows
- ROI measurement for operating model changes
- Linking financial data to performance outcomes
- Risk taxonomy for cross-functional programs
- Compliance integration across jurisdictions
- Regulatory alignment in financial and healthcare sectors
- Third-party and vendor risk management
- Operational resilience planning
- Business continuity and disaster recovery
- Cybersecurity considerations in program design
- Audit trails and documentation standards
- Ethical and data privacy safeguards
- Scenario testing and stress simulations
- Incident response coordination
- Continuous monitoring and improvement
- Identifying reusable components of the model
- Creating playbooks for replication
- Tailoring vs. standardizing across contexts
- Pilot design and evaluation
- Scaling readiness assessment
- Change management at scale
- Regional and cultural adaptations
- Knowledge transfer and training at scale
- Centralized support functions for replication
- Monitoring consistency and variance
- Feedback loops from scaled deployments
- Managing interdependencies across scaled programs
- Establishing feedback mechanisms from teams
- Quarterly operating model health checks
- Benchmarking against internal and external peers
- Innovation sprints for model improvement
- Adapting to market and technology shifts
- Leadership transitions and model continuity
- Succession planning for key roles
- Documenting lessons learned
- Architecting for future flexibility
- Sunsetting outdated components
- Re-engaging stakeholders for renewal
- Creating a living operating model
How this maps to your situation
- Designing a new cross-functional program from scratch
- Scaling an existing program across regions or functions
- Fixing a stalled or underperforming program
- Aligning technology and business teams post-merger or reorg
Before vs. after
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 45, 60 hours total, designed for completion over 6, 8 weeks with flexible pacing.
How this compares to the alternatives
Unlike generic project management courses or high-level strategy frameworks, this program delivers implementation-grade tools, real-world templates, and a step-by-step playbook tailored to cross-functional operating models, not just theory.
Frequently asked
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.