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Service Delivery Model Mastery; A Step-by-Step Guide to Implementation and Self-Assessment

Service Delivery Model Mastery; A Step-by-Step Guide to Implementation and Self-Assessment

$199.00
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Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
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Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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What does the Service Delivery Model Mastery course cover?

Service Delivery Model Mastery is covered here in 7 modules: Introduction to Service Delivery Model: Defining the Service Delivery Model, Designing the Service Delivery Model: Developing a service continuity plan, Implementing the Service Delivery Model: Developing a release and deployment management plan and 4 more.

How do you approach Service Delivery Model Mastery step by step?

The work is sequenced in 7 stages. It starts with Introduction to Service Delivery Model: Defining the Service Delivery Model, moves through Designing the Service Delivery Model: Developing a service continuity plan and Implementing the Service Delivery Model: Developing a release and deployment management plan, and ends at Case Studies and Group Discussions: Peer-to-peer learning and sharing.

What is in Module 1 of the Service Delivery Model Mastery course?

Module 1 is Introduction to Service Delivery Model: Defining the Service Delivery Model. It works through Defining the Service Delivery Model, Benefits and importance of the Service Delivery Model, industry best practices and standards for service delivery and 1 more. It sets the vocabulary the remaining 6 modules build on.

How is the Service Delivery Model Mastery course delivered?

The Service Delivery Model Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.

How much does the Service Delivery Model Mastery course cost?

The Service Delivery Model Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.

Closely related courses: Service Delivery Model Self Assessment Checklist Mastery, Product Centric Delivery Model Self Assessment Mastery, Unlocking the Service Delivery Model, Service Delivery Models.

More answers: what you get with every course, refund policy, all help answers.

Service Delivery Model Mastery: A Step-by-Step Guide to Implementation and Self-Assessment



Course Overview

This comprehensive course is designed to equip participants with the knowledge, skills, and expertise needed to master the Service Delivery Model. Through a step-by-step guide, participants will learn how to implement and self-assess their service delivery model, ensuring alignment with industry best practices and optimal service quality.



Course Objectives

  • Understand the fundamentals of the Service Delivery Model and its importance in service management
  • Learn how to design and implement a Service Delivery Model that meets business needs and customer expectations
  • Develop skills in self-assessing and improving the Service Delivery Model
  • Gain knowledge of industry best practices and standards for service delivery
  • Apply practical tools and techniques to enhance service quality and customer satisfaction


Course Outline

Module 1. Introduction to Service Delivery Model: Defining the Service Delivery Model

  • Defining the Service Delivery Model
  • Benefits and importance of the Service Delivery Model
  • Industry best practices and standards for service delivery
  • Case studies: successful implementation of Service Delivery Model

Module 2. Designing the Service Delivery Model: Developing a service continuity plan

  • Understanding business needs and customer expectations
  • Defining service level agreements (SLAs) and operational level agreements (OLAs)
  • Designing the service catalog and service portfolio
  • Developing a service continuity plan

Module 3. Implementing the Service Delivery Model: Developing a release and deployment management plan

  • Establishing a service desk and incident management process
  • Implementing problem management and change management processes
  • Developing a release and deployment management plan
  • Implementing service level management and capacity management

Module 4: Self-Assessing and Improving the Service Delivery Model

  • Conducting a service delivery assessment
  • Identifying areas for improvement and developing a service improvement plan
  • Implementing service reporting and metrics
  • Continual service improvement and the Deming cycle

Module 5. Practical Tools and Techniques for Service Delivery: Service delivery templates and checklists

  • Service delivery templates and checklists
  • Service level agreement (SLA) and operational level agreement (OLA) templates
  • Service catalog and service portfolio templates
  • Release and deployment management templates

Module 6. Industry Best Practices and Standards for Service Delivery: ITIL and service delivery

  • ITIL and service delivery
  • ISO/IEC 20000 and service delivery
  • COBIT and service delivery
  • DevOps and service delivery

Module 7. Case Studies and Group Discussions: Peer-to-peer learning and sharing

  • Real-world examples of successful service delivery model implementation
  • Group discussions: challenges and best practices in service delivery
  • Peer-to-peer learning and sharing


Course Features

  • Interactive and engaging: Interactive lessons, quizzes, and group discussions to keep you engaged and motivated
  • Comprehensive: Covers all aspects of the Service Delivery Model, from design to implementation and self-assessment
  • Personalized: Tailored to your needs and goals, with personalized feedback and coaching
  • Up-to-date: Based on the latest industry best practices and standards, including ITIL, ISO/IEC 20000, COBIT, and DevOps
  • Practical: Focuses on practical tools and techniques, with real-world examples and case studies
  • Real-world applications: Learn how to apply the Service Delivery Model in real-world scenarios
  • High-quality content: Developed by expert instructors with extensive experience in service delivery
  • Certification: Receive a certificate upon completion, issued by The Art of Service
  • Flexible learning: Self-paced online course, with lifetime access and mobile accessibility
  • User-friendly: Easy-to-use platform, with clear navigation and concise lessons
  • Community-driven: Join a community of like-minded professionals, with opportunities for networking and collaboration
  • Actionable insights: Gain actionable insights and practical advice, with takeaways that can be applied immediately
  • Hands-on projects: Complete hands-on projects and exercises, with feedback and guidance from expert instructors
  • Bite-sized lessons: Bite-sized lessons, with clear objectives and concise content
  • Lifetime access: Lifetime access to the course, with ongoing support and updates
  • Gamification: Engaging gamification elements, with rewards and recognition for progress and achievements
  • Progress tracking: Track your progress, with clear metrics and feedback


Course Format

This course is delivered online, with self-paced lessons and interactive activities. The course includes:

  • Video lessons and tutorials
  • Interactive quizzes and assessments
  • Group discussions and peer-to-peer learning
  • Hands-on projects and exercises
  • Downloadable templates and resources
  • Lifetime access to the course, with ongoing support and updates


Certificate of Completion

Upon completing the course, participants will receive a Certificate of Completion, issued by The Art of Service. This certificate is a recognition of the participant's achievement and demonstrates their expertise in Service Delivery Model Mastery.

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