Service Design Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Design Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Design related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Design specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Service Design Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Design improvements can be made.

Examples; 10 of the 999 standard requirements:


1. What is the value and impact of design driven entrepreneurship within innovation ecosystems, business ecosystems, knowledge ecosystems, entrepreneurial ecosystems, and service ecosystems?
   
   

2. How can strategic design help incorporate the customer perspective early and foster enterprise wide collaboration critical for service design success?
   
   

3. Which design principles allow to facilitate the conceptualization phase of service design through the modular reuse of existing service elements?
   
   

4. What customer feedback has been gathered to influence the physical and service design, administration and operation of mobility services?
   
   

5. How do you incorporate changing customer/market requirements into product/service designs and production/delivery systems and processes?
   
   

6. Does concordance achieved through a diverse staff improve the service design and delivery efforts targeting multicultural communities?
   
   

7. Can the climbing experience of the customers be continuously improved, particularly on the part of the active users of the service?
   
   

8. Is there a mechanism in place to gather input from target stakeholders on product or service design, development, and delivery?
   
   

9. How do you raise awareness of the indirect benefits of technology for service design, planning and delivery across all sectors?
   
   

10. Do the full data block symbols provide unambiguous information regarding data link equipage/active session and eligibility?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Service Design book in PDF containing 999 requirements, which criteria correspond to the criteria in...


Your Service Design self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Service Design Self-Assessment and Scorecard you will develop a clear picture of which Service Design areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Service Design Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Design projects with the 62 implementation resources:


• 62 step-by-step Service Design Project Management Form Templates covering over 1500 Service Design project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Cost Baseline: Are procedures defined by which the cost baseline may be changed?
   
   

2. Cost Baseline: What is the most important thing to do next to make your Service Design project successful?
   
   

3. Source Selection Criteria: Is a letter of commitment from each proposed team member and key subcontractor included?
   
   

4. Planning Process Group: In what ways can the governance of the Service Design project be improved so that it has greater likelihood of achieving future sustainability?
   
   

5. Quality Management Plan: What are your organizations key processes (product, service, business, and support)?
   
   

6. Schedule Management Plan: Are risk oriented checklists used during risk identification?
   
   

7. Issue Log: How is this initiative related to other portfolios, programs, or Service Design projects?
   
   

8. Source Selection Criteria: When is it appropriate to issue a Draft Request for Proposal (DRFP)?
   
   

9. Schedule Management Plan: Are the quality tools and methods identified in the Quality Plan appropriate to the Service Design project?
   
   

10. Cost Management Plan: Are post milestone Service Design project reviews (PMPR) conducted with your organization at least once a year?


 
Step-by-step and complete Service Design Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Service Design project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Service Design project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Service Design project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Service Design project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Service Design project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Service Design project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Service Design project with this in-depth Service Design Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Service Design projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in Service Design and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Design investments work better.

This Service Design All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.