Service Design for Business Toolkit

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Mcguffin creative group is a full service marketing and advertising organization with a smart approach to solving complex communications challenges for Financial Services companies, healthcare providers, nonprofits and on and on.

More Uses of the Service Design for Business Toolkit:

  • Coordinate installation time and communication schedule with Office Manager/Project Management.

  • Methodize: Service Design for Business.

  • Follow your sales system using your devices and software.

  • Coordinate installation time and communication schedule with Office management.

  • Obtain online review and manage Customer Service expectations to the highest level.

  • Originate impactful Visual Designs across a wide variety of brand touchpoints.

  • Direct: implement extensive training programs and support.

  • Execute creative solutions that are fitting to project budget constraints.

  • Orchestrate: power the future of commerce.

  • Be accountable for training and ongoing education.


Save time,, empower your teams and effectively upgrade your processes with access to this practical Service Design for Business Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Service Design for Business related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Design for Business specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Design for Business Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 994 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Service Design for Business improvements can be made.

Examples; 10 of the 994 standard requirements:

  1. Why do researchers and practitioners of leadership development ignore the impact of Organization Design as an important framework for the implementation of successful leadership development?

  2. Does the consultants organization determine the requirements essential for the specific types of services / projects to be designed and developed and retain documented information?

  3. How can clients and services communicate, and what are the foundations for creating complex conversations in which multiple parties exchange data over extended periods of time?

  4. Can an understanding of biases and heuristics that drive organizational and societal expectations help organizations make better decisions and design better knowledge services?

  5. Is a Managed Services provider as adapt at helping businesses stay on top of an evolving IT infrastructure as it is at designing and implementing big picture initiatives?

  6. How will emerging software infrastructure architectural principles and Design Patterns best address the requirements of collaborative business to Business Processes?

  7. How can a web service safeguard systems from spikes in request load and ensure that requests are processed even when the underlying systems are unavailable?

  8. Have some business units already begun to use cloud services without central IT approval and you are concerned about security, management and monitoring?

  9. Is the concrete, visual, olfactory, acoustic, and tactile evidence suitable for making the service comprehensible and able to be experienced by clients?

  10. Where do independent professionals and small business owners turn for key business support services like IT help, financial advice and Graphic Design?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Design for Business book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Service Design for Business self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Design for Business Self-Assessment and Scorecard you will develop a clear picture of which Service Design for Business areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Design for Business Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Design for Business projects with the 62 implementation resources:

Examples; 10 of the check box criteria:

  1. Quality Management Plan: How does your organization measure Customer Satisfaction/dissatisfaction?

  2. Project Charter: Name and describe the elements that deal with providing the detail?

  3. Human Resource Management Plan: Are updated Service Design for Business project time & resource estimates reasonable based on the current Service Design for Business project stage?

  4. Risk Management Plan: Market risk -will the new service or product be useful to your organization or marketable to others?

  5. Responsibility Assignment Matrix: Does the contractor use objective results, Design Reviews, and tests to trace schedule?

  6. Source Selection Criteria: Do you ensure you evaluate what you asked for, not what you want to see or expect to see?

  7. Project Portfolio management: Why is implementation of resource Portfolio management recommended in the last stage?

  8. Cost Management Plan: Cost tracking and performance analysis – How will cost tracking and performance analysis be accomplished?

  9. Stakeholder Management Plan: At what point will the Service Design for Business project be closed and what will be done to formally close the Service Design for Business project?

  10. Procurement Audit: Do the internal Control Systems function appropriate?

Step-by-step and complete Service Design for Business Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Design for Business project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Design for Business project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Service Design for Business project with this in-depth Service Design for Business Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Design for Business projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Design for Business and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Design for Business investments work better.

This Service Design for Business All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.