Service Model Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Model Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Model related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Model specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Service Model Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 997 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Model improvements can be made.

Examples; 10 of the 997 standard requirements:


1. What are the critical success factors in delivering the service model from facility/provider perspective, how can delivery be improved and what are the implications for evidence based practice?
   
   

2. Which cloud service model offers an environment for cloud consumers to develop and deploy applications without needing to manage or maintain the underlying cloud infrastructure?
   
   

3. What are the innovative service models and design approaches able to contribute toward a more sustainable, collaborative and creative society and economy?
   
   

4. What will it take for advisers to move it to the next level in terms of professionalism, quality of advice, product range and a fee for service model?
   
   

5. What is your organizations track record in delivering resilience, improved services and savings in providing revenues and benefits services?
   
   

6. Is your business ready to evolve your WAN and move towards as a service models or adoption of near real time applications across the WAN?
   
   

7. Which cloud service models would be recommended to your organization for hardware capacity to host a production database application?
   
   

8. What services that are available in the traditional service model can also be purchased under the participant directed option?
   
   

9. How are shared services primarily being charged back to the locations/divisions serviced by the shared services organization?
   
   

10. What are the differences between the service model and the distributed object approach to distributed systems architectures?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Service Model book in PDF containing 997 requirements, which criteria correspond to the criteria in...


Your Service Model self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Service Model Self-Assessment and Scorecard you will develop a clear picture of which Service Model areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Service Model Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Model projects with the 62 implementation resources:


• 62 step-by-step Service Model Project Management Form Templates covering over 1500 Service Model project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Quality Audit: Are adequate and conveniently located toilet facilities available for use by the employees?
   
   

2. Activity Cost Estimates: Specific - is the objective clear in terms of what, how, when, and where the situation will be changed?
   
   

3. Quality Metrics: Are there already quality metrics available that detect nonlinear embeddings and trends similar to the users perception?
   
   

4. Cost Management Plan: Best practices implementation – How will change management be applied to this Service Model project?
   
   

5. Procurement Audit: Are the purchase order forms designed for efficient and simple completion?
   
   

6. Lessons Learned: How effective were Best Practices & Lessons Learned from prior Service Model projects utilized in this Service Model project?
   
   

7. Risk Management Plan: Management -what contingency plans do you have if the risk becomes a reality?
   
   

8. Decision Log: How consolidated and comprehensive a story can you tell by capturing currently available incident data in a central location and through a log of key decisions during an incident?
   
   

9. Schedule Management Plan: Who is responsible for estimating the activity durations?
   
   

10. Cost Management Plan: How relevant is this attribute to this Service Model project or audit?


 
Step-by-step and complete Service Model Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Service Model project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Service Model project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Service Model project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Service Model project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Service Model project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Service Model project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Service Model project with this in-depth Service Model Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Service Model projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in Service Model and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Model investments work better.

This Service Model All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.