Save time, empower your teams and effectively upgrade your processes with access to this practical Service Delivery Model Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Delivery Model related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Service Delivery Model specific requirements:
STEP 1: Get your bearings
Start with...
- The latest quick edition of the Service Delivery Model Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 990 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Delivery Model improvements can be made.
Examples; 10 of the 990 standard requirements:
- Is there a process for handover of management responsibility for future operation and maintenance of the created assets to service delivery departments?
- Do you agree current operational value is the value of an asset used to achieve your organizations service delivery objectives at the measurement date?
- What are the technical requirements, considerations and measures to best prepare for advanced service delivery models within your own organizations?
- Will any of the elements of commissioning from intended outcomes to service delivery have unwanted or unintended impacts on people and communities?
- How will the data from the community be used; to set a new agenda, support a new program or support new changes in service delivery or policies?
- Are issues of equal access and choice clearly taken into account in the design and monitoring of services and decisions about service delivery?
- Does the participant experience any cognitive, communication or physical difficulties that result in the need for in person service delivery?
- How well do management and service delivery staff understand the roles and responsibilities with regard to performance appraisal?
- How can financial institutions ensure the ability to sustain service delivery consistently in the face of external threats?
- How do you ensure that your digital service delivery modernization strategies are inclusive and equally accessible to all?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Service Delivery Model book in PDF containing 990 requirements, which criteria correspond to the criteria in...
Your Service Delivery Model self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Service Delivery Model Self-Assessment and Scorecard you will develop a clear picture of which Service Delivery Model areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service Delivery Model Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Delivery Model projects with the 62 implementation resources:
- 62 step-by-step Service Delivery Model Project Management Form Templates covering over 1500 Service Delivery Model project requirements and success criteria:
Examples; 10 of the check box criteria:
- Lessons Learned: How effective was the acceptance management process?
- Stakeholder Management Plan: Who will be responsible for managing and maintaining the Issues Register?
- Executing Process Group: When is the appropriate time to bring the scorecard to Board meetings?
- Issue Log: Are the Service Delivery Model project issues uniquely identified, including to which product they refer?
- Variance Analysis: Are the overhead pools formally and adequately identified?
- Project Charter: Service Delivery Model project background: what is the primary motivation for this Service Delivery Model project?
- Quality Audit: How does your organization know that it is maintaining a conducive staff climate?
- Roles and Responsibilities: Does the team have access to and ability to use data analysis tools?
- Activity Duration Estimates: What are crucial elements of successful Service Delivery Model project plan execution?
- Probability and Impact Assessment: Do you have a consistent repeatable process that is actually used?
Step-by-step and complete Service Delivery Model Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Service Delivery Model project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Service Delivery Model project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Service Delivery Model project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Service Delivery Model project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Service Delivery Model project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Service Delivery Model project or Phase Close-Out
- 5.4 Lessons Learned
Results
With this Three Step process you will have all the tools you need for any Service Delivery Model project with this in-depth Service Delivery Model Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Service Delivery Model projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Service Delivery Model and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Delivery Model investments work better.
This Service Delivery Model All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
