What does the Service Transition course cover?
Service Transition is covered here in 8 modules: Service Transition Fundamentals: Service Transition Principles and Concepts, Service Asset and Configuration Management: Configuration Management System (CMS), Service Validation and Testing: Principles and Concepts, Processes and Procedures and 5 more. The outline lists 40 specific topics, opening with Introduction to Service Transition and closing with Service Transition Metrics and Reporting Tools.
How do you approach Service Transition step by step?
The work is sequenced in 8 stages. It starts with Service Transition Fundamentals: Service Transition Principles and Concepts, moves through Service Asset and Configuration Management: Configuration Management System (CMS) and Service Validation and Testing: Principles and Concepts, Processes and Procedures, and ends at Service Transition Metrics and Reporting: Service Transition Reporting Principles and Concepts.
What is in Module 1 of the Service Transition course?
Module 1 is Service Transition Fundamentals: Service Transition Principles and Concepts. It works through Introduction to Service Transition, Service Transition Principles and Concepts, Service Transition Processes and Functions and 2 more. It sets the vocabulary the remaining 7 modules build on.
Who is the Service Transition course for?
It is written for people accountable for Service Transition rather than for a general audience. The published outcomes are Service Transition Fundamentals, Service Asset and Configuration Management, Service Validation and Testing and 5 more. It assumes you apply the material to your own environment.
How is the Service Transition course delivered?
The Service Transition course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Service Transition course cost?
The Service Transition course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Service Delivery Frameworks Certification within, Green Certification in Energy Transition - The Path, Enterprise Data Platform Modernization Certification, PMP Certification Prep for Career Transition.
More answers: what you get with every course, refund policy, all help answers.
Service Transition: A Complete Guide Certification Training
Welcome to the Service Transition: A Complete Guide Certification Training course, where you will gain comprehensive knowledge and skills in service transition, enabling you to effectively manage and deliver high-quality services to your organization. Upon completion of this course, you will receive a certificate issued by The Art of Service.Course Overview
This extensive and detailed course is designed to provide participants with a thorough understanding of service transition principles, processes, and best practices. The course is organized into several modules, covering a wide range of topics, including:- Service Transition Fundamentals
- Service Asset and Configuration Management
- Service Validation and Testing
- Change Management
- Release and Deployment Management
- Service Transition Planning and Support
- Service Transition Governance and Risk Management
- Service Transition Metrics and Reporting
Course Outline
Module 1. Service Transition Fundamentals: Service Transition Principles and Concepts
- Introduction to Service Transition
- Service Transition Principles and Concepts
- Service Transition Processes and Functions
- Service Transition Roles and Responsibilities
- Service Transition Governance and Risk Management
Module 2. Service Asset and Configuration Management: Configuration Management System (CMS)
- Introduction to Service Asset and Configuration Management
- Configuration Management System (CMS)
- Configuration Items (CIs) and Configuration Management Database (CMDB)
- Service Asset Management
- Configuration Management Processes and Procedures
Module 3. Service Validation and Testing: Principles and Concepts, Processes and Procedures
- Introduction to Service Validation and Testing
- Service Validation and Testing Principles and Concepts
- Service Validation and Testing Processes and Procedures
- Test Planning and Test Environment
- Test Execution and Test Results
Module 4. Change Management: Principles and Concepts, Processes and Procedures
- Introduction to Change Management
- Change Management Principles and Concepts
- Change Management Processes and Procedures
- Change Types and Change Categories
- Change Advisory Board (CAB) and Change Review Board (CRB)
Module 5. Release and Deployment Management: Principles and Concepts, Processes and Procedures
- Introduction to Release and Deployment Management
- Release and Deployment Management Principles and Concepts
- Release and Deployment Management Processes and Procedures
- Release Planning and Release Build
- Deployment Planning and Deployment Execution
Module 6. Service Transition Planning and Support: Service Transition Planning Principles and Concepts
- Introduction to Service Transition Planning and Support
- Service Transition Planning Principles and Concepts
- Service Transition Planning Processes and Procedures
- Service Transition Support and Service Transition Coordination
- Service Transition Planning and Support Tools
Module 7. Service Transition Governance and Risk Management: Processes and Procedures
- Introduction to Service Transition Governance and Risk Management
- Service Transition Governance Principles and Concepts
- Service Transition Risk Management Principles and Concepts
- Service Transition Governance and Risk Management Processes and Procedures
- Service Transition Compliance and Regulatory Requirements
Module 8. Service Transition Metrics and Reporting: Service Transition Reporting Principles and Concepts
- Introduction to Service Transition Metrics and Reporting
- Service Transition Metrics and Key Performance Indicators (KPIs)
- Service Transition Reporting Principles and Concepts
- Service Transition Reporting Processes and Procedures
- Service Transition Metrics and Reporting Tools
Course Features
This course is designed to be interactive, engaging, comprehensive, personalized, up-to-date, practical, and relevant to real-world applications. The course includes:- High-quality content: Developed by expert instructors with extensive experience in service transition.
- Hands-on projects: Practical exercises and case studies to reinforce learning and application.
- Bite-sized lessons: Short, focused lessons to facilitate learning and retention.
- Lifetime access: Access to course materials and updates for a lifetime.
- Gamification: Interactive elements and game-like features to enhance engagement and motivation.
- Progress tracking: Tools to track your progress and identify areas for improvement.
- Community-driven: Access to a community of learners and experts for support and discussion.
- Flexible learning: Learn at your own pace, anytime, and anywhere.
- Mobile-accessible: Access the course on your mobile device, tablet, or desktop.
- User-friendly: Intuitive and easy-to-use course platform.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
What to Expect
Upon completing this course, you will be able to:- Understand the principles and concepts of service transition.
- Apply service transition processes and procedures in real-world scenarios.
- Effectively manage and deliver high-quality services.
- Analyze and improve service transition performance.
- Demonstrate expertise in service transition and related areas.