ServiceNow Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical ServiceNow Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ServiceNow related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ServiceNow specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the ServiceNow Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ServiceNow improvements can be made.

Examples; 10 of the 999 standard requirements:


1. How many times have you seen legends reform in the twilight years only to undo the previous good work and rewrite the legacy with a failed attempt at making it again?
   
   

2. Will, the vendor, be required to do a complete inventory at the beginning of the engagement, or will your organization be supplying the base inventory?
   
   

3. Should automation tools include the need for server infrastructure, will your organization provide the space and access for the infrastructure?
   
   

4. How many distinct desktop images is the vendor expected to support and are standard images already deployed to all organization employees?
   
   

5. What process should you follow to make sure that all implementation work on a release is completed by the planned end dates and times?
   
   

6. Is your organization willing to negotiate a mutual contract with the selected vendor in reference to the terms and conditions?
   
   

7. Will large moves be considered a project by your organization, or should the vendor include large moves in the cost basis?
   
   

8. Does your organization want to continue using ServiceNow or are you open to a new Service Desk/Desktop software solution?
   
   

9. What tool is currently being used in the desktop environment for remote control and software distribution and patching?
   
   

10. How will a successful password reset update passwords cached locally on the PC, in the OS or used to sign on pre boot?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the ServiceNow book in PDF containing 999 requirements, which criteria correspond to the criteria in...


Your ServiceNow self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the ServiceNow Self-Assessment and Scorecard you will develop a clear picture of which ServiceNow areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough ServiceNow Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ServiceNow projects with the 62 implementation resources:


• 62 step-by-step ServiceNow Project Management Form Templates covering over 1500 ServiceNow project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Responsibility Assignment Matrix: What happens when others get pulled for higher priority ServiceNow projects?
   
   

2. Cost Baseline: Have all approved changes to the schedule baseline been identified and impact on the ServiceNow project documented?
   
   

3. Activity Duration Estimates: Are processes defined to monitor ServiceNow project cost and schedule variances?
   
   

4. Closing Process Group: What is the amount of funding and what ServiceNow project phases are funded?
   
   

5. Stakeholder Analysis Matrix: Are there two or three that rise to the top, and a couple that are sliding to the bottom?
   
   

6. Initiating Process Group: The process to Manage Stakeholders is part of which process group?
   
   

7. WBS Dictionary: Are meaningful indicators identified for use in measuring the status of cost and schedule performance?
   
   

8. WBS Dictionary: Does the contractors system provide unit or lot costs when applicable?
   
   

9. Activity Duration Estimates: Is a provider selected based upon defined evaluation criteria?
   
   

10. Probability and Impact Matrix: Do the people have the right combinations of skills?


 
Step-by-step and complete ServiceNow Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 ServiceNow project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 ServiceNow project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 ServiceNow project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 ServiceNow project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 ServiceNow project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 ServiceNow project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any ServiceNow project with this in-depth ServiceNow Toolkit.

In using the Toolkit you will be better able to:


• Diagnose ServiceNow projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in ServiceNow and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ServiceNow investments work better.

This ServiceNow All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.