What does the Setting Up a Shared Services Center course cover?
Setting Up a Shared Services Center is covered here in 12 modules: Introduction to Shared Services Centers: Defining shared services centers and their benefits, Planning and Designing a Shared Services Center, Implementing a Shared Services Center: Developing a detailed implementation plan and timeline and 9 more.
How do you approach Setting Up a Shared Services Center step by step?
The work is sequenced in 12 stages. It starts with introduction to Shared Services Centers: Defining shared services centers and their benefits, moves through Planning and Designing a Shared Services Center and Implementing a Shared Services Center: Developing a detailed implementation plan and timeline, and ends at Metrics and Benchmarking: Developing a plan and strategy.
What is in Module 1 of the Setting Up a Shared Services Center course?
Module 1 is Introduction to Shared Services Centers: Defining shared services centers and their benefits. It works through defining shared services centers and their benefits, understanding the evolution of shared services centers, identifying the key components of a shared services center and 1 more. It sets the vocabulary the remaining 11 modules build on.
How is the Setting Up a Shared Services Center course delivered?
The Setting Up a Shared Services Center course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Setting Up a Shared Services Center course cost?
The Setting Up a Shared Services Center course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Shared Services Centre.
More answers: what you get with every course, refund policy, all help answers.
Setting Up a Shared Services Center: The Ultimate Step-by-Step Guide
Course Overview
This comprehensive course provides a step-by-step guide to setting up a shared services center, covering everything from planning and design to implementation and optimization. Participants will gain the knowledge and skills needed to successfully establish and manage a shared services center, and will receive a certificate upon completion issued by The Art of Service.Course Features
- Interactive and engaging learning experience
- Comprehensive and up-to-date content
- Personalized learning approach
- Practical and real-world applications
- High-quality content and expert instructors
- Certification upon completion
- Flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven learning environment
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
Course Outline
Module 1. Introduction to Shared Services Centers: Defining shared services centers and their benefits
- Defining shared services centers and their benefits
- Understanding the evolution of shared services centers
- Identifying the key components of a shared services center
- Exploring the role of technology in shared services centers
Module 2: Planning and Designing a Shared Services Center
- Conducting a feasibility study and business case analysis
- Defining the scope and objectives of the shared services center
- Designing the organizational structure and governance model
- Developing a comprehensive project plan and timeline
Module 3. Implementing a Shared Services Center: Developing a detailed implementation plan and timeline
- Establishing a project team and assigning roles and responsibilities
- Developing a detailed implementation plan and timeline
- Setting up the shared services center infrastructure and technology
- Recruiting and training staff for the shared services center
Module 4. Service Delivery and Management: Managing service requests and fulfillment
- Defining service level agreements and key performance indicators
- Developing a service catalog and pricing strategy
- Implementing a service desk and incident management process
- Managing service requests and fulfillment
Module 5. Process Optimization and Improvement: Continuously evaluating and refining processes
- Identifying areas for process improvement and optimization
- Developing a process improvement plan and timeline
- Implementing process changes and monitoring results
- Continuously evaluating and refining processes
Module 6. Financial Management and Control: Conducting financial analysis and planning
- Developing a financial plan and budget for the shared services center
- Establishing financial controls and governance
- Managing financial transactions and reporting
- Conducting financial analysis and planning
Module 7. Human Resources and Talent Management: Managing employee performance and engagement
- Developing a human resources plan and strategy
- Recruiting and selecting staff for the shared services center
- Training and developing staff for the shared services center
- Managing employee performance and engagement
Module 8. Technology and Infrastructure: Ensuring data security and compliance
- Developing a technology plan and strategy
- Selecting and implementing technology solutions
- Managing technology infrastructure and support
- Ensuring data security and compliance
Module 9. Risk Management and Compliance: Implementing controls and mitigating risks
- Identifying and assessing risks in the shared services center
- Developing a risk management plan and strategy
- Implementing controls and mitigating risks
- Ensuring compliance with laws and regulations
Module 10. Continuous Improvement and Innovation: Encouraging a culture of
- Encouraging a culture of continuous improvement and innovation
- Identifying areas for improvement and innovation
- Developing and implementing new ideas and solutions
- Monitoring and evaluating results
Module 11. Change Management and Communication: Developing a change management plan and strategy
- Developing a change management plan and strategy
- Communicating changes to stakeholders and employees
- Managing resistance to change and addressing concerns
- Ensuring a smooth transition to new processes and systems
Module 12. Metrics and Benchmarking: Developing a plan and strategy
- Developing a metrics and benchmarking plan and strategy
- Selecting and tracking key performance indicators
- Comparing performance to industry benchmarks
- Using data to drive decision-making and improvement