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Shared Service Center Implementation and Management Essentials

Shared Service Center Implementation and Management Essentials

$199.00
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Shared Service Center Implementation and Management Essentials

Unlock the full potential of your organization's shared services with our comprehensive course, Shared Service Center Implementation and Management Essentials. This extensive program is designed to equip you with the knowledge, skills, and best practices necessary to implement and manage a successful Shared Service Center (SSC).



Course Overview

This interactive and engaging course is structured into several modules, each focusing on a critical aspect of SSC implementation and management. Upon completion, participants will receive a certificate issued by The Art of Service, recognizing their expertise and commitment to excellence in shared services.



Course Curriculum

Module 1: Introduction to Shared Service Centers

  • Definition and Benefits of SSCs
  • Types of SSCs: Finance, HR, IT, and Procurement
  • SSC Implementation: Challenges and Success Factors
  • Case Studies: Successful SSC Implementations

Module 2: SSC Strategy and Governance

  • Developing an SSC Strategy
  • SSC Governance Models: Centralized, Decentralized, and Hybrid
  • Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • SSC Governance Best Practices

Module 3: Process Optimization for SSCs

  • Process Mapping and Analysis for SSCs
  • Identifying Opportunities for Process Improvement
  • Lean and Six Sigma Methodologies for SSCs
  • Implementing Process Changes and Monitoring Results

Module 4: Technology and SSCs

  • Role of Technology in SSCs: ERP, BPM, and Automation
  • Selecting the Right Technology for Your SSC
  • Implementing Technology Solutions in SSCs
  • Data Analytics and Reporting for SSCs

Module 5: Change Management and Communication

  • Change Management Strategies for SSC Implementation
  • Effective Communication Plans for SSC Stakeholders
  • Managing Resistance to Change
  • Stakeholder Engagement and Management

Module 6: SSC Operations and Management

  • SSC Operational Models: In-house, Outsourced, and Hybrid
  • Managing SSC Staff and Teams
  • Performance Management and Continuous Improvement
  • SSC Quality Management and Assurance

Module 7: Financial Management for SSCs

  • Cost-Benefit Analysis for SSCs
  • Budgeting and Financial Planning for SSCs
  • Chargeback Models and Pricing Strategies
  • Financial Reporting and Analysis for SSCs

Module 8: SSC Maturity and Continuous Improvement

  • Assessing SSC Maturity
  • Identifying Opportunities for Continuous Improvement
  • Implementing Continuous Improvement Initiatives
  • Monitoring and Evaluating SSC Performance


Course Features

  • Interactive and Engaging Content: Learn through a mix of video lessons, interactive quizzes, and hands-on projects.
  • Comprehensive and Up-to-date: Stay current with the latest trends and best practices in SSC implementation and management.
  • Personalized Learning: Learn at your own pace and track your progress.
  • Practical and Real-world Applications: Apply your knowledge to real-world scenarios and case studies.
  • Expert Instructors: Learn from experienced professionals with extensive knowledge in SSC implementation and management.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Access the course from anywhere, at any time, on any device.
  • User-friendly and Mobile-accessible: Enjoy a seamless learning experience on our intuitive platform.
  • Community-driven: Connect with peers and instructors through our dedicated discussion forums.
  • Actionable Insights and Hands-on Projects: Apply your knowledge to practical projects and gain actionable insights.
  • Bite-sized Lessons: Learn in manageable chunks, making it easier to fit into your busy schedule.
  • Lifetime Access: Return to the course materials at any time, with no expiration dates.
  • Gamification and Progress Tracking: Stay motivated with our gamification features and track your progress.


What to Expect Upon Completion

Upon completing the Shared Service Center Implementation and Management Essentials course, you will be equipped with the knowledge, skills, and best practices necessary to implement and manage a successful SSC. You will receive a certificate issued by The Art of Service, recognizing your expertise and commitment to excellence in shared services.

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