What does the Shared Services Center Implementation and Management course cover?
Shared Services Center Implementation and Management is covered here in 10 modules: Introduction to Shared Services Centers: Types of SSCs, Benefits of SSCs, Planning and Implementing an SSC: Business case development, Process analysis and design, SSC Process Optimization: Process analysis and mapping, Process optimization techniques and 7 more.
How do you approach Shared Services Center Implementation and Management step by step?
The work is sequenced in 10 stages. It starts with Introduction to Shared Services Centers: Types of SSCs, Benefits of SSCs, moves through Planning and Implementing an SSC: Business case development, Process analysis and design and SSC Process Optimization: Process analysis and mapping, Process optimization techniques, and ends at SSC Implementation and Management Case Studies: SSC best practices and lessons learned.
What is in Module 1 of the Shared Services Center Implementation and Management course?
Module 1 is Introduction to Shared Services Centers: Types of SSCs, Benefits of SSCs. It works through Defining Shared Services Centers (SSCs), History and evolution of SSCs, Benefits of SSCs and 2 more. It sets the vocabulary the remaining 9 modules build on.
How is the Shared Services Center Implementation and Management course delivered?
The Shared Services Center Implementation and Management course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Shared Services Center Implementation and Management course cost?
The Shared Services Center Implementation and Management course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Shared Services or Shared Services Center Toolkit, Shared Services Center Toolkit, Shared Service Center Toolkit, HR Shared Service Center Tools and HR Shared Service.
More answers: what you get with every course, refund policy, all help answers.
Mastering Shared Services Center Implementation and Management
Course Overview
This comprehensive course is designed to equip participants with the knowledge and skills necessary to successfully implement and manage a Shared Services Center (SSC). Through interactive and engaging content, participants will gain a deep understanding of the SSC model, its benefits, and the key considerations for implementation and management.Course Objectives
- Understand the fundamentals of the Shared Services Center (SSC) model
- Learn how to plan and implement an SSC
- Discover the key considerations for managing an SSC
- Develop skills in process optimization, service level agreements, and performance metrics
- Understand the role of technology in enabling SSC success
- Learn how to measure and evaluate SSC performance
- Develop a comprehensive understanding of SSC governance and risk management
Course Outline
Module 1. Introduction to Shared Services Centers: Types of SSCs, Benefits of SSCs
- Defining Shared Services Centers (SSCs)
- History and evolution of SSCs
- Benefits of SSCs
- Types of SSCs
- SSC operating models
Module 2. Planning and Implementing an SSC: Business case development, Process analysis and design
- Business case development
- Stakeholder engagement and communication
- Process analysis and design
- Service level agreements (SLAs)
- Vendor selection and contract negotiation
- Implementation project planning and management
Module 3. SSC Process Optimization: Process analysis and mapping, Process optimization techniques
- Process analysis and mapping
- Process optimization techniques
- Lean and Six Sigma methodologies
- Process automation and technology enablement
- Continuous improvement and quality management
Module 4. SSC Service Level Agreements and Performance Metrics: Key performance indicators (KPIs)
- Service level agreement (SLA) development
- Key performance indicators (KPIs)
- Performance metrics and reporting
- Service level management and monitoring
- Continuous improvement and quality management
Module 5. SSC Technology and Systems: SSC technology landscape, Data analytics and business intelligence
- SSC technology landscape
- Enterprise resource planning (ERP) systems
- Customer relationship management (CRM) systems
- Business process management (BPM) systems
- Cloud computing and software as a service (SaaS)
- Data analytics and business intelligence
Module 6. SSC Governance and Risk Management: Audit and assurance, SSC governance models
- SSC governance models
- Risk management frameworks
- Compliance and regulatory requirements
- Audit and assurance
- Business continuity planning and disaster recovery
Module 7. SSC Performance Measurement and Evaluation: SSC maturity models
- SSC performance metrics and KPIs
- Benchmarking and best practices
- SSC maturity models
- Continuous improvement and quality management
- SSC performance reporting and analytics
Module 8. SSC Change Management and Communication: SSC culture and values, SSC branding and marketing
- Change management methodologies
- Stakeholder engagement and communication
- Training and development programs
- SSC branding and marketing
- SSC culture and values
Module 9. SSC Talent Management and Development: Diversity and inclusion, SSC skills and competencies
- Talent management strategies
- SSC skills and competencies
- Training and development programs
- SSC career paths and succession planning
- Diversity and inclusion
Module 10. SSC Implementation and Management Case Studies: SSC best practices and lessons learned
- Real-world SSC implementation and management case studies
- SSC best practices and lessons learned
- SSC implementation and management challenges and solutions
Certificate of Completion
Upon completion of the course, participants will receive a certificate issued by The Art of Service.Course Features
- Interactive and engaging content
- Comprehensive and up-to-date course materials
- Personalized learning experience
- Expert instructors with real-world experience
- Practical and actionable insights
- Hands-on projects and case studies
- Bite-sized lessons and flexible learning
- Lifetime access to course materials
- Gamification and progress tracking
- Community-driven discussion forums
- Mobile-accessible and user-friendly platform