What does the Shared Service Center Implementation and Self Assessment Mastery course cover?
Shared Service Center Implementation and Self Assessment Mastery is covered here in 10 modules: Introduction to Shared Service Centers: Definition and concept of SSCs, SSC Design and Implementation: Process mapping and re-engineering, SSC Operations and Management: Technology and infrastructure considerations and 7 more.
How do you approach Shared Service Center Implementation and Self Assessment Mastery step by step?
The work is sequenced in 10 stages. It starts with Introduction to Shared Service Centers: Definition and concept of SSCs, moves through SSC Design and Implementation: Process mapping and re-engineering and SSC Operations and Management: Technology and infrastructure considerations, and ends at Putting it all Together - SSC Implementation Roadmap.
What is in Module 1 of the Shared Service Center Implementation and Self Assessment Mastery course?
Module 1 is Introduction to Shared Service Centers: Definition and concept of SSCs. It works through Definition and concept of SSCs, benefits and drivers of SSC implementation, Types of SSCs (e.g., finance, HR, IT) and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Shared Service Center Implementation and Self Assessment Mastery course delivered?
The Shared Service Center Implementation and Self Assessment Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Shared Service Center Implementation and Self Assessment Mastery course cost?
The Shared Service Center Implementation and Self Assessment Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Employee Self Service and HR Shared Service Center Tools, HR Shared Service Center Implementation Checklist, Unlocking HR Shared Services Center Tools, Implementing HR Shared Service Center Tools.
More answers: what you get with every course, refund policy, all help answers.
Shared Service Center Implementation and Self-Assessment Mastery Course Curriculum
Course Overview
This comprehensive course is designed to equip participants with the knowledge, skills, and best practices required to implement and manage a Shared Service Center (SSC) effectively. Upon completion, participants will receive a certificate issued by The Art of Service.Course Objectives
- Understand the concept and benefits of a Shared Service Center
- Learn how to design and implement an SSC
- Develop skills in managing and operating an SSC
- Understand the importance of self-assessment and continuous improvement in SSCs
- Gain knowledge on how to apply best practices and benchmarks in SSCs
Course Outline
Module 1. Introduction to Shared Service Centers: Definition and concept of SSCs
- Definition and concept of SSCs
- Benefits and drivers of SSC implementation
- Types of SSCs (e.g., finance, HR, IT)
- SSC models (e.g., centralized, decentralized, hybrid)
Module 2. SSC Design and Implementation: Process mapping and re-engineering
- SSC design considerations (e.g., scope, scale, location)
- Implementation planning and project management
- Change management and stakeholder engagement
- Process mapping and re-engineering
Module 3. SSC Operations and Management: Technology and infrastructure considerations
- Service level agreements (SLAs) and performance metrics
- Service delivery models (e.g., transactional, advisory)
- SSC organizational design and talent management
- Technology and infrastructure considerations
Module 4. Self-Assessment and Continuous Improvement: Importance of self-assessment in SSCs
- Importance of self-assessment in SSCs
- Self-assessment frameworks and methodologies (e.g., maturity models)
- Identifying areas for improvement and implementing changes
- Benchmarking and best practices in SSCs
Module 5. SSC Performance Measurement and Reporting: Data analytics and visualization in SSCs
- Key performance indicators (KPIs) for SSCs
- Performance measurement and reporting frameworks
- Data analytics and visualization in SSCs
- Using performance data to drive improvement
Module 6. SSC Technology and Infrastructure: System integration and interoperability
- Technology trends and innovations in SSCs (e.g., RPA, AI)
- Infrastructure considerations (e.g., cloud, on-premise)
- System integration and interoperability
- Cybersecurity and data protection in SSCs
Module 7. SSC Talent Management and Development: Talent management strategies for SSCs
- Talent management strategies for SSCs
- Skills and competencies required in SSCs
- Training and development programs for SSC staff
- Career development and succession planning in SSCs
Module 8. SSC Governance and Risk Management: Audit and assurance in SSCs
- Governance frameworks and structures for SSCs
- Risk management strategies for SSCs
- Compliance and regulatory requirements for SSCs
- Audit and assurance in SSCs
Module 9. SSC Case Studies and Best Practices: Applying best practices to your own SSC
- Real-world examples of SSC implementations
- Lessons learned and best practices from SSC case studies
- Applying best practices to your own SSC
Module 10: Putting it all Together - SSC Implementation Roadmap
- Creating a comprehensive SSC implementation roadmap
- Prioritizing initiatives and managing change
- Ensuring sustainability and continuous improvement
Course Features
- Interactive and engaging: Video lessons, quizzes, and discussions
- Comprehensive and up-to-date: Covers the latest trends and best practices in SSCs
- Personalized learning: Learn at your own pace and convenience
- Practical and real-world applications: Case studies and examples from various industries
- Expert instructors: Industry experts with extensive experience in SSCs
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Access the course materials anytime, anywhere
- User-friendly and mobile-accessible: Course materials are optimized for various devices
- Community-driven: Join a community of professionals and experts in SSCs
- Actionable insights and hands-on projects: Apply your knowledge to real-world scenarios
- Bite-sized lessons: Learn in manageable chunks
- Lifetime access: Access the course materials for a lifetime
- Gamification and progress tracking: Track your progress and earn rewards
What to Expect Upon Completion
Upon completing the course, participants will:- Have a comprehensive understanding of SSC implementation and management
- Be able to design and implement an SSC
- Understand the importance of self-assessment and continuous improvement in SSCs
- Be able to apply best practices and benchmarks in SSCs
- Receive a certificate issued by The Art of Service