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Target Operating Model Implementation and Management Essentials

Target Operating Model Implementation and Management Essentials

$199.00
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Target Operating Model Implementation and Management Essentials



Course Overview

This comprehensive course is designed to equip participants with the knowledge, skills, and best practices required to implement and manage a Target Operating Model (TOM) effectively. The course is interactive, engaging, and tailored to meet the needs of professionals seeking to drive business transformation and operational excellence.



Course Objectives

  • Understand the concept and importance of a Target Operating Model
  • Learn how to design and implement a TOM that aligns with business strategy
  • Develop the skills to manage and sustain a TOM implementation
  • Gain insights into best practices and common pitfalls to avoid
  • Receive a certificate upon completion issued by The Art of Service


Course Outline

Module 1: Introduction to Target Operating Model

  • Defining a Target Operating Model
  • Importance of TOM in business transformation
  • Key components of a TOM
  • Benefits and challenges of implementing a TOM

Module 2: Understanding Business Strategy and Objectives

  • Analyzing business strategy and objectives
  • Identifying key stakeholders and their expectations
  • Understanding customer needs and expectations
  • Aligning TOM with business strategy

Module 3: Designing the Target Operating Model

  • Defining the operating model vision and principles
  • Identifying and assessing current state capabilities
  • Designing the future state operating model
  • Developing a roadmap for implementation

Module 4: Organizational Design and Structure

  • Understanding organizational design principles
  • Designing the organizational structure
  • Defining roles and responsibilities
  • Developing governance and decision-making frameworks

Module 5: Process Design and Optimization

  • Understanding process design principles
  • Identifying and mapping key business processes
  • Analyzing and optimizing business processes
  • Implementing process changes

Module 6: Technology and Systems Enablement

  • Understanding technology and systems enablement
  • Identifying technology requirements
  • Designing and implementing technology solutions
  • Integrating technology with business processes

Module 7: Change Management and Implementation

  • Understanding change management principles
  • Developing a change management plan
  • Implementing change management
  • Monitoring and controlling change

Module 8: Performance Management and Monitoring

  • Understanding performance management principles
  • Designing and implementing performance metrics
  • Monitoring and reporting performance
  • Using data to drive decision-making

Module 9: Sustaining and Improving the Target Operating Model

  • Understanding the importance of continuous improvement
  • Identifying areas for improvement
  • Developing and implementing improvement plans
  • Embedding a culture of continuous improvement

Module 10: Case Studies and Group Exercises

  • Real-world case studies of TOM implementation
  • Group exercises to apply learning
  • Facilitated discussions and feedback


Course Features

  • Interactive and engaging: The course is designed to be interactive and engaging, with a mix of presentations, group exercises, and case studies.
  • Comprehensive and up-to-date: The course covers all aspects of TOM implementation and management, and is updated regularly to reflect best practices and industry developments.
  • Personalized learning: The course is tailored to meet the needs of individual participants, with opportunities for feedback and questions.
  • Practical and applicable: The course is focused on practical application, with real-world examples and case studies.
  • Expert instructors: The course is delivered by experienced instructors with expertise in TOM implementation and management.
  • Certification: Participants receive a certificate upon completion issued by The Art of Service.
  • Flexible learning: The course is available online, allowing participants to learn at their own pace.
  • User-friendly and mobile-accessible: The course is designed to be user-friendly and accessible on a range of devices.
  • Community-driven: The course includes opportunities for discussion and networking with other participants.
  • Actionable insights: The course provides participants with actionable insights and recommendations for implementing and managing a TOM.
  • Hands-on projects: The course includes hands-on projects and exercises to apply learning.
  • Bite-sized lessons: The course is broken down into bite-sized lessons, making it easy to fit into a busy schedule.
  • Lifetime access: Participants have lifetime access to the course materials.
  • Gamification and progress tracking: The course includes gamification elements and progress tracking to motivate and engage participants.


What to Expect Upon Completion

Upon completion of the course, participants will have a comprehensive understanding of Target Operating Model implementation and management. They will be able to design and implement a TOM that aligns with business strategy, and manage and sustain the implementation. Participants will also receive a certificate issued by The Art of Service, demonstrating their expertise and commitment to operational excellence.

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