What does the Total Quality Management (TQM) Mastery course cover?
Total Quality Management (TQM) Mastery is covered here in 12 modules: Introduction to Total Quality Management (TQM): History and evolution of TQM, TQM Framework and Models: Overview of TQM frameworks and models, Self-Assessment and Gap Analysis: Developing a plan for implementing TQM and 9 more.
How do you approach Total Quality Management (TQM) Mastery step by step?
The work is sequenced in 12 stages. It starts with Introduction to Total Quality Management (TQM): History and evolution of TQM, moves through TQM Framework and Models: Overview of TQM frameworks and models and Self-Assessment and Gap Analysis: Developing a plan for implementing TQM, and ends at Final Project and Assessment: Final assessment and evaluation.
What is in Module 1 of the Total Quality Management (TQM) Mastery course?
Module 1 is Introduction to Total Quality Management (TQM): History and evolution of TQM. It works through defining TQM and its importance, history and evolution of TQM, key principles and concepts of TQM and 1 more. It sets the vocabulary the remaining 11 modules build on.
How is the Total Quality Management (TQM) Mastery course delivered?
The Total Quality Management (TQM) Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Total Quality Management (TQM) Mastery course cost?
The Total Quality Management (TQM) Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Total Quality Management TQM Certification Training, TQM Self-Assessment Mastery for Operations Managers, Total Quality Management (TQM), TQM Implementation in Quality Management Systems.
More answers: what you get with every course, refund policy, all help answers.
Total Quality Management (TQM) Mastery: A Step-by-Step Self-Assessment and Implementation Guide
Certificate Upon Completion
Participants will receive a certificate upon completion of the course, issued by The Art of Service.Course Overview
This comprehensive course is designed to provide participants with a thorough understanding of Total Quality Management (TQM) principles and practices. The course is interactive, engaging, and personalized, with real-world applications and hands-on projects.Course Features
- Interactive and engaging content
- Comprehensive and up-to-date materials
- Personalized learning experience
- Real-world applications and case studies
- Hands-on projects and activities
- Expert instructors with industry experience
- Certificate upon completion
- Flexible learning schedule
- User-friendly and mobile-accessible platform
- Community-driven discussion forums
- Actionable insights and takeaways
- Lifetime access to course materials
- Gamification and progress tracking features
Course Outline
Module 1. Introduction to Total Quality Management (TQM): History and evolution of TQM
- Defining TQM and its importance
- History and evolution of TQM
- Key principles and concepts of TQM
- Benefits and challenges of implementing TQM
Module 2. TQM Framework and Models: Overview of TQM frameworks and models
- Overview of TQM frameworks and models
- ISO 9001 and other quality management standards
- Malcolm Baldrige National Quality Award (MBNQA)
- European Foundation for Quality Management (EFQM) model
Module 3. Self-Assessment and Gap Analysis: Developing a plan for implementing TQM
- Conducting a self-assessment of current quality practices
- Identifying gaps and areas for improvement
- Developing a plan for implementing TQM
- Establishing a quality management system (QMS)
Module 4. Leadership and Commitment: Role of leadership in TQM implementation
- Role of leadership in TQM implementation
- Building a culture of quality and excellence
- Establishing a quality policy and objectives
- Ensuring employee involvement and engagement
Module 5. Employee Involvement and Empowerment: Importance of employee involvement in TQM
- Importance of employee involvement in TQM
- Empowering employees for quality improvement
- Building a culture of continuous learning and improvement
- Recognizing and rewarding employee contributions
Module 6. Process Management and Improvement: Analyzing and improving processes
- Understanding process management and its importance
- Identifying and mapping key processes
- Analyzing and improving processes
- Implementing process changes and improvements
Module 7. Quality Planning and Control: Implementing quality control measures
- Developing a quality plan and objectives
- Establishing quality metrics and benchmarks
- Implementing quality control measures
- Monitoring and evaluating quality performance
Module 8. Continuous Improvement and Innovation: Implementing changes and improvements
- Importance of continuous improvement in TQM
- Encouraging a culture of innovation and experimentation
- Identifying opportunities for improvement and innovation
- Implementing changes and improvements
Module 9. Performance Measurement and Evaluation: Monitoring and evaluating performance
- Developing a performance measurement system
- Establishing key performance indicators (KPIs)
- Monitoring and evaluating performance
- Using data for decision-making and improvement
Module 10. Sustaining and Improving TQM: Sustaining TQM over time, Addressing challenges and obstacles
- Sustaining TQM over time
- Continuously improving and refining TQM practices
- Addressing challenges and obstacles
- Maintaining a culture of quality and excellence
Module 11. Case Studies and Best Practices: Best practices and lessons learned
- Real-world examples of successful TQM implementation
- Best practices and lessons learned
- Applying TQM principles to different industries and contexts
Module 12. Final Project and Assessment: Final assessment and evaluation
- Applying TQM principles to a real-world scenario
- Developing a comprehensive TQM plan
- Presenting and defending the plan
- Final assessment and evaluation