Look inside the Kanban:
Make sure the Analyst, Strategic Sourcing and Procurement Risk and Performance Monitoring (RPM) supports both your team of third-party risk assessors throughout the Third-Party Risk and Due Diligence process as well as your Vendor Owners and Business Owners in completing their vendor performance management activities.
Benefits of the Vendor Performance Management Kanban
- Does the vendor have a process for performance issues and escalation?
- How does your organization monitor vendor performance and document performance problems for followup?
- How does vendors project management staff provide for measuring and reporting on project performance during project execution?
- Can the vendor handle extreme scale and performance and have a track record of success to support it?
- Does the contract with the vendor have any performance guarantees?
- You may have limited economic or legal protection for product performance, is the vendor economically viable for at least the length of the support agreement?
- How do you communicate the performance of your most strategic providers and of your vendor management program?
- How frequently does the vendor plan to conduct performance or system upgrades?
- Do you have the right tools and expertise to achieve your Supplier Performance Management goals?
- What methodologies, processes, procedures, and metrics will the Vendor employ to monitor performance and availability for all systems.
The Art of Service has identified and prioritized 2252 Vendor Performance Management critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.
The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.
This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.
This Kanban will help you plan and manage your Vendor Performance Management roadmap.
- Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.
- Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp, Monday.com, Atlassian, Trello etc.
- Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.
- Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it.
Included in your instant download purchase are the following digital products:
As seen in the Kanban above, the complete 2252 Vendor Performance Management critical capabilities and use cases, their prioritization, workflows, tagging and questions.
The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like Monday.com, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.
Also included is the Vendor Performance Management critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:
About The Art of Service
Vendor Performance Management Critical Capabilities, Meaningful Metrics And Their Prioritization
Prioritization Of Requirements
The Prioritization Categories Are:
- Must Have
- Should Have
- Ought to Have
- Might Have
- Could Have
Use In New Product/Service/Process Development
The Critical Vendor Performance Management Capabilities And Their Priorities:
- Priority - Must Have #
- Priority - Should Have #
- Priority - Ought to Have #
- Priority - Might Have #
- Priority - Could Have #
You're in good company. Join:
Trusted by: Scholastic, Novartis, Nationwide, West Bend Mutual Insurance Company, BlackRock, UnitedHealth Group, GSK, Amazon Data Services, Inc., A.B. Data, Ltd., Planet Fitness World Headquarters, Northwestern Mutual, Cincinnati Children's Hospital, The Trade Desk, MSCI Inc, Discover, Marathon Health, TARGET, Ameriprise Financial, Fidelity Investments, BOEING, WEX Inc., TIAA, Deloitte, Tyndall Federal Credit Union, TikTok, Bizongo, ServiceLink, HM Health Solutions, Great American Insurance Group, Banner Bank, Medpace, Inc., Weyerhaeuser, Patelco Credit Union, Humana, Bank of the West, AT&T, NewRez, EY, Carrington Mortgage Holdings, LLC, Iowa Department of Transportation, Banner Health, Chubb INA Holdings Inc., US Veterans Health Administration, Standard Chartered, Affirm, Amazon.com Services LLC, KeyBank, McDonald's Corporation, Children's Wisconsin, Delta, Chick-fil-A, Inc., AstraZeneca, TD Bank, Everest Insurance Company, Bandwidth, State of Georgia, Collier County, FL, Dell Technologies, Beam Inc., NYC MAYORS OFFICE OF CONTRACT SVCS, SAGE Therapeutics, Black & Veatch Mgmt Consulting, Liberty University, REI, New Perspectives Senior Living, Green Dot Corporation, Klarna, U.S. Renal Care, Netflix, Costco Wholesale, Newell Brands, Advia Credit Union, Hancock Whitney, Quartz, Orchid Orthopedics, Sportsman's Warehouse, NYC DEPT OF HEALTH/MENTAL HYGIENE, Wayfair, Suma Brands, MassMutual, Fidelity National Home Warranty, Amex, YouTube, US Federal Deposit Insurance Corporation, Toyota, NewEgg, Bluestem Brands, Lowe's, S&P Global, Spreetail, Wyndham Hotels & Resorts, Simmons Bank, Party City, Envision Healthcare, Charles Schwab, YRC Worldwide, GE Healthcare, Emory, Tecomet, Fanatics Inc., Kemper, Cornerstone Research, Invesco, Schneider Electric, Kraft Heinz Company, BKD, Kohler, Digital Ocean Jobs, IPG Mediabrands, NYC DEPARTMENT OF BUSINESS SERV., Healthfuse, W.W. Grainger, Blue Cross and Blue Shield of North Carolina, Kaiser Permanente, MasterCard, Health & Human Services Comm, Altice USA, BSN Sports, Deutsche Bank, TransUnion, Disney Parks, Experiences and Products, UCHealth, Corteva Agriscience, Vibrant Emotional Health, Gallagher, Clearent, TradeStation, Bessemer Trust Company, CRATE & BARREL, T-Mobile, FedEx, Medtronic, Frontapp, Janus Henderson, Cvent, Komatsu, Accenture, SSM Health, InspiHER Tech, Klim, Neoleukin Therapeutics, UNITED PARCEL SERVICE, Edelman, W.W. Williams Company, Cushman & Wakefield, Idaho National Laboratory, Benefitfocus, S&T Bank, Johnson Controls, JM Huber Corporation, Jamestown Distributors LLC, Northern Trust Corp., Brunswick Corporation, DoorDash, Curium Pharma, Coinbase, HD Supply, Black Box, Ascension, United Airlines Inc., PerchHQ, JLL, Abbvie, Google, MetaBank, BVK, State of Rhode Island, MVM, Lockton, Inc., DonorsChoose, SIB Development & Consulting, Trinity Health, Agility Logistics, Enchant Christmas, SAP, Dormify, Duke Careers, Florida Blue, State of Connecticut - Office of the State Treasurer, Robinhood, ConnectionsAZ, Willis Towers Watson, General Mills, Midwest Loan Solutions, FedEx Services, Emergency Care Research Institute, L3Harris Technologies, bp, Goodwill Industries of Southeastern Wisconsin & Metropolitan Chicago, Baylor Scott & White Health, Advocate Aurora Health, Cardinal Health, Parallon, Carrier Enterprises, MetLife, Honeywell, KBI Biopharma, New York Life Insurance Co, Tangent Technologies, Abbott Laboratories, Samsung Electronics, Cardenas Market | Cardenas Markets LLC, Kinetic Worldwide, US Military Treatment Facilities under DHA, SanMar, Bright Health, Metropolitan Transportation Authority, Enova International, SnapEDA, City Facilities Management (FL) LLC, Rite-Hite, Goldman Sachs, Andersen Regional Manufacturing, ADP, Walgreens, Universal Music Group, LPL Financial, IHG Corporate, Fastly, WSSC Water, MoneyGram, The Standard, USAA, Dollar General, McKinsey & Company, Pixability, NJ Transit, Briggs and Stratton, Wellington Management, Labcorp, Otsuka, Rochester NY, Hasbro, HelloFresh, University of South Alabama, Blank Street, Amgen, Delaware North, Blue Cross Blue Shield of Massachusetts, Powersolv, Synchrony, T. Rowe Price, Aegon, Revitalize Milwaukee, US Air Force Services Agency, Omnicom Health Group, JPMorgan Chase Bank, N.A., Norwegian Cruise Line Holdings Ltd., Otter Products, LLC, AAA of Western & Central NY, Wintrust Financial Corporation, DAK Americas, GCI, L'Oreal, Jenner & Block LLP, Albertsons Companies, Ecolab, AvantStay, Franciscan Missionaries of Our Lady Health System, CoBank, Bayer, Parkland Health and Hospital System, DXC Technology, Sabre, Cognosante, LLC, KeHE Distributors, LLC, Olam Americas Inc., Johns Hopkins Health Care, Thermo Fisher Scientific, Repligen Corporation, Itineris, Microsoft, Booz Allen Hamilton, Perch, Ciena, LAIRD NORTON WEALTH MANAGEMENT, Zwift, Astellas Pharmaceuticals, Vanderbilt University Medical Center, Hubner Manufacturing Corporation, Ferguson, Alvarez & Marsal, San Jose Sharks, LOCKHEED MARTIN CORPORATION, SoftwareONE, SCL Health Corporate, CIOX Health, CBRE, Verizon, Mercy Hospital in Iowa City, RJ O'Brien, PSI CRO, State of Iowa Talent Gateway, Amazon Retail LLC, LA Healthcare Connections, US Veterans Affairs, Inspector General, Mintel, McDonald's Corporate, Capacity LLC, Delta Faucet Company, Neoleukin Corporation, Design Within Reach, Brightstar Corp., Cotiviti, Inc., Broward College, Bloomberg, Blue Shield Blue Cross Association