Look inside the guide:

Make sure you have a Capacity and Resource Program Manager that is responsible for the workforce management team and systems, staff modeling and capacity planning, and contact/workload forecasting with the goal of meeting business service levels in supported departments without exceeding (or falling short of) staffing requirements, making use of analysis and by providing data-driven hiring recommendations to meet staffing needs over time.  

Benefits 

Summary

The Art of Service has identified and prioritized Workforce Planning critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities guide will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Guide will help you plan and manage your Workforce Planning roadmap.

Table Of Contents 

About The Art of Service 

Workforce Planning Critical Capabilities, Meaningful Metrics And Their Prioritization 

Background 

Prioritization Of Requirements 

The Prioritization Categories Are: 

• Must Have 
• Should Have 
• Ought to Have 
• Might Have 
• Could Have 

Use In New Product/Service/Process Development  

Benefits 

The Critical Workforce Planning Capabilities And Their Priorities: 

• Priority - Must Have # 
• Priority - Should Have #
• Priority - Ought to Have # 
• Priority - Might Have # 
• Priority - Could Have # 

Index 

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