Look inside the guide:
Make sure you have a Capacity and Resource Program Manager that is responsible for the workforce management team and systems, staff modeling and capacity planning, and contact/workload forecasting with the goal of meeting business service levels in supported departments without exceeding (or falling short of) staffing requirements, making use of analysis and by providing data-driven hiring recommendations to meet staffing needs over time.
- Develop a more data informed, forward looking and strategically aligned approach to workforce planning, capable of dealing with the demands of a fast shifting marketplace.
- Apply workforce data to make an impact.
- Work with business partners to bring together other businesses and/or workforce partners in a collaborative approach to meeting shared needs.
- Identify economic considerations that have particular relevance to your organization and its provision of programs and services.
- Embed data into decision making about people.
- Build a culture that engages workers fully, and identify areas in the business where attrition is especially high.
- Communicate with employees about data collection.
- Adjust your workforce for future business needs.
- Help future proof your people and business by cultivating broader skills.
- Ensure that your workforce planning, management and improvement are effective.
The Art of Service has identified and prioritized Workforce Planning critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.
The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.
This Critical Capabilities guide will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.
This Guide will help you plan and manage your Workforce Planning roadmap.
Table Of Contents
About The Art of Service
Workforce Planning Critical Capabilities, Meaningful Metrics And Their Prioritization
Prioritization Of Requirements
The Prioritization Categories Are:
- Must Have
- Should Have
- Ought to Have
- Might Have
- Could Have
Use In New Product/Service/Process Development
The Critical Workforce Planning Capabilities And Their Priorities:
- Priority - Must Have #
- Priority - Should Have #
- Priority - Ought to Have #
- Priority - Might Have #
- Priority - Could Have #
You're in good company. Join:
Trusted by: Walmart, Guardian Life Insurance Company, Synchrony, Cargill, UNITED PARCEL SERVICE, Leidos, Black Box Network Services, HM Health Solutions, Blue Cross and Blue Shield of North Carolina, CVS Health, US US Army Civilian Human Resources Agency, EmPower HR, Broadpath, Baldwin Risk Partners, Accenture, Amtrak, US Food and Drug Administration, Resident Home, The Hartford, U.S. Army Contracting Command, Cleveland Clinic, TikTok, Black Box, The Climate Corporation, MasTec Network Solutions, Nissan, LRNA Shared Services, JPS Health Network, Sedgwick, Centerfield, Prisma Health, US Office of Personnel Management, University of Minnesota, Coffee Regional Medical Center, ATCC, S&P Global, Adams Land & Cattle, LLC, Nike, Billie, LG Electronics Alabama Inc., C&S Wholesale Services, Inc., Delta, Amazon.com Services LLC, Virginia Dept of Human Resource Mgmt, Heartland, Southwest Gas, Deloitte Consulting LLP, LifeBridge Health, Inc., Stryker, Deloitte, Tesla, Facebook, E. & J. Gallo Winery, Whirlpool Corporation, Chick-fil-A, Inc., Digital Ocean Jobs, Lowe's, US Internal Revenue Service, ADT Security Services, ALSAC/St. Jude Children's Research Hospital, Sonoco, Exelon Corporation, Warby Parker, Kansas City Southern Railway, US Justice, Office of the Inspector General, Wayfair, National Older Worker Career Center, UnitedHealth Group, Essentia Health, Sonos, Inc, State of Minnesota, Kraft Heinz Company, Global Payments, Vivid Seats, Paula Leduc, Inc, Affirm, The Vitamin Shoppe, Valor Global, Georgia Tech, US Federal Aviation Administration, Advocate Aurora Health, Cielo Talent, Virginia Germanna Community College, Helping Hearts CA., The Joint Commission, U.S. Department of State, 98point6, Ellsworth Corporation, Central Intelligence Agency, TJX Companies, US Forest Service, SAP, Gresham Smith, Harley-Davidson, GE Corporate, Alliance Data, ValorVIP, Intermountain Healthcare, ITS Logistics, Highmark Inc., David's Bridal, Williams Companies, Bizongo, US National Science Foundation, State of Georgia, Lockton, Inc., BD, Dow Jones, Renaissance Life & Health, ActiveCampaign, Peloton, Chewy, Clarkston Consulting, Origin Materials, WestRock, LSEG (London Stock Exchange Group), Citi, Magellan Health, Hanon Systems, Kinship, Community Loan Servicing, Discover, Adecco, Andis Company, Gap Inc., Activision, Energi Core Limited, Envolve Pharmacy, Dawson, Raytheon Missiles & Defense, Rockwell Automation, Ascension, U.S. Army Cyber Command, Amex, Twelve Consulting Group, Professional Transportation, Inc., Ecolab, Pearson, Virginia Community College System, Honeywell, City & County of San Francisco, DigitalOcean, MedImpact Healthcare Systems, Verint Systems Inc., Mondelƒìz International, Veo, Hillrom, Georgia Highlands College, State of Indiana, Genesys, US Lyndon B. Johnson Space Center, KeyBank, Amazon Web Services, Inc., Paylocity, Google, Brightree, Bilfinger, HNTB Corporation, dura auto, Change Healthcare, Lawrence Livermore National Laboratory, State of Ohio Jobs, Aleut Federal, Zoll Medical Corporation, AdventHealth Orlando, sweetgreen, McKinsey & Company, Great Lakes Bay Health Centers, Liberty Mutual Insurance, Weber Shandwick, Altice USA, Daugherty Business Solutions, Teck Resources Limited, Success Academy Charter Schools, Harvard University, S&K Engineer and Research, Army and Air Force Exchange Service (AAFES), KPMG, Xerox, Paycor, BlockFi, Kivvit, ADP, Weis Markets, Macy’s, Rockefeller Philanthropy Advisors, ZOLL LifeVest, Gogo Business aviation, Kustomer, LOCKHEED MARTIN CORPORATION, McDonald's Corporate, Kinder Morgan, International Rescue Committee, Renaissance Dental, Clearwater Analytics, Ameren, Providence, US Government Accountability Office, eToro, Virginia Dept of Social Services - Local, Germanna Community College, Amplify Education, Inc., Inflection, Prudential, Selective Insurance Company of America, Visa, Flatiron Construction Corp, Homecare Homebase, AllianceBernstein, AMS, Caterpillar, Arc'teryx, Compass, SDSU Foundation, Boston University