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Atlassian Jira Service Desk Implementation Checklist and Self-Assessment Training

Atlassian Jira Service Desk Implementation Checklist and Self-Assessment Training

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
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Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Atlassian Jira Service Desk Implementation Checklist and Self-Assessment Training

Unlock the full potential of Atlassian Jira Service Desk with our comprehensive training program. This extensive course is designed to equip you with the knowledge and skills necessary to implement and manage a successful Jira Service Desk solution.



Course Overview

This interactive and engaging training program is divided into 8 modules, covering over 80 topics. You will gain a deep understanding of Jira Service Desk, from the fundamentals to advanced features and best practices.



Course Outline

Module 1: Introduction to Jira Service Desk

  • Overview of Jira Service Desk
  • Key Features and Benefits
  • Understanding the Service Desk Concept
  • ITIL and Service Management Fundamentals

Module 2: Planning and Preparation

  • Defining Service Desk Objectives and Scope
  • Identifying Stakeholders and Their Roles
  • Assessing Current Processes and Systems
  • Creating a Project Plan and Timeline

Module 3: Setting Up Jira Service Desk

  • Configuring Jira Service Desk Basics
  • Creating and Managing Service Desk Projects
  • Setting Up Request Types and Fields
  • Configuring Workflow and Transitions

Module 4: Service Desk Configuration

  • Configuring Service Level Agreements (SLAs)
  • Setting Up Request Participants and Approvals
  • Creating and Managing Service Desk Queues
  • Configuring Notifications and Automations

Module 5: Customer Portal and Request Management

  • Configuring the Customer Portal
  • Managing Request Types and Fields
  • Creating and Managing Customer Requests
  • Request Fulfillment and Resolution

Module 6: Reporting and Analytics

  • Understanding Jira Service Desk Reporting
  • Creating and Customizing Reports
  • Using Analytics to Improve Service Desk Performance
  • Service Desk Metrics and KPIs

Module 7: Integration and Automation

  • Integrating Jira Service Desk with Other Tools
  • Using APIs and Webhooks for Automation
  • Creating Custom Integrations and Scripts
  • Automation Best Practices

Module 8: Implementation and Adoption

  • Developing an Implementation Plan
  • Configuring and Testing the Service Desk
  • Training and Onboarding Users
  • Monitoring and Continuous Improvement


Course Features

This comprehensive training program includes:

  • Interactive and Engaging Content: Learn through a mix of video lessons, interactive simulations, and hands-on projects.
  • Expert Instructors: Our experienced instructors will guide you through the course and provide support.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Learn at your own pace, with lifetime access to the course materials.
  • User-Friendly and Mobile-Accessible: Access the course from any device, at any time.
  • Community-Driven: Join a community of learners and professionals, and participate in discussions and forums.
  • Actionable Insights: Apply the knowledge and skills gained to your own organization.
  • Hands-on Projects: Practice and reinforce your learning with real-world projects.
  • Bite-Sized Lessons: Learn in manageable chunks, with lessons designed to be completed in a short amount of time.
  • Gamification: Engage with the course through gamification elements, such as points and badges.
  • Progress Tracking: Monitor your progress and stay motivated.


What to Expect

Upon completing this course, you will be able to:

  • Design and implement a successful Jira Service Desk solution
  • Configure and customize Jira Service Desk to meet your organization's needs
  • Manage and fulfill customer requests effectively
  • Use reporting and analytics to improve service desk performance
  • Integrate Jira Service Desk with other tools and systems
Join our comprehensive training program and gain the knowledge and skills necessary to implement and manage a successful Jira Service Desk solution. Upon completion, you will receive a certificate issued by The Art of Service.

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