What does the Atlassian Jira Service Desk course cover?
Atlassian Jira Service Desk is covered here in 10 modules: Introduction to Jira Service Desk: Key features and benefits, Overview of Jira Service Desk, Setting up Jira Service Desk: Creating and managing service desks, Managing Requests and Incidents: Configuring and using SLAs and deadlines and 7 more.
How do you approach Atlassian Jira Service Desk step by step?
The work is sequenced in 10 stages. It starts with Introduction to Jira Service Desk: Key features and benefits, Overview of Jira Service Desk, moves through Setting up Jira Service Desk: Creating and managing service desks and Managing Requests and Incidents: Configuring and using SLAs and deadlines, and ends at Course Wrap-Up and Next Steps: Reviewing key concepts and takeaways.
What is in Module 1 of the Atlassian Jira Service Desk course?
Module 1 is Introduction to Jira Service Desk: Key features and benefits, Overview of Jira Service Desk. It works through Overview of Jira Service Desk, key features and benefits, Understanding the Jira Service Desk architecture and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Atlassian Jira Service Desk course delivered?
The Atlassian Jira Service Desk course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Atlassian Jira Service Desk course cost?
The Atlassian Jira Service Desk course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Atlassian Jira Service Desk Toolkit, Atlassian Jira Service Desk Implementation, Atlassian Jira Service Desk for Enterprise IT Teams, Atlassian Jira Service Desk Comprehensive Checklist.
More answers: what you get with every course, refund policy, all help answers.
Mastering Atlassian Jira Service Desk: Implementation and Configuration
Course Overview
This comprehensive course is designed to equip you with the knowledge and skills required to implement and configure Atlassian Jira Service Desk. With a focus on interactive and engaging learning, this course provides a personalized and up-to-date learning experience that prepares you for real-world applications.Course Features
- Interactive and engaging learning experience
- Comprehensive and up-to-date content
- Personalized learning experience
- Practical and real-world applications
- High-quality content and expert instructors
- Certificate issued by The Art of Service upon completion
- Flexible learning and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
Course Outline
Module 1. Introduction to Jira Service Desk: Key features and benefits, Overview of Jira Service Desk
- Overview of Jira Service Desk
- Key features and benefits
- Understanding the Jira Service Desk architecture
- Basic configuration and setup
Module 2. Setting up Jira Service Desk: Creating and managing service desks
- Configuring Jira Service Desk for your organization
- Creating and managing service desks
- Defining and managing request types
- Configuring workflows and approval processes
Module 3. Managing Requests and Incidents: Configuring and using SLAs and deadlines
- Understanding the request and incident management process
- Creating and managing requests and incidents
- Assigning and managing request and incident owners
- Configuring and using SLAs and deadlines
Module 4. Managing Problems and Changes: Assigning and managing problem and change owners
- Understanding the problem and change management process
- Creating and managing problems and changes
- Assigning and managing problem and change owners
- Configuring and using workflows and approval processes
Module 5. Reporting and Analytics: Creating and managing reports and dashboards
- Understanding the reporting and analytics capabilities of Jira Service Desk
- Creating and managing reports and dashboards
- Using data to improve service desk operations
- Configuring and using custom reports and dashboards
Module 6. Integrating with Other Atlassian Tools: Integrating with Confluence and Hipchat
- Understanding the integration capabilities of Jira Service Desk
- Integrating with Jira Software and Jira Core
- Integrating with Confluence and Hipchat
- Configuring and using custom integrations
Module 7. Advanced Configuration and Customization: Understanding the options of Jira Service Desk
- Understanding the advanced configuration and customization options of Jira Service Desk
- Configuring and using custom workflows and approval processes
- Configuring and using custom request and incident types
- Configuring and using custom fields and screens
Module 8. Security and Compliance: Configuring and using features
- Understanding the security and compliance capabilities of Jira Service Desk
- Configuring and using security and compliance features
- Using data encryption and access controls
- Configuring and using audit logs and compliance reports
Module 9. Best Practices and Troubleshooting: Using debugging and logging tools
- Understanding best practices for implementing and configuring Jira Service Desk
- Troubleshooting common issues and errors
- Using debugging and logging tools
- Configuring and using performance optimization features
Module 10. Course Wrap-Up and Next Steps: Reviewing key concepts and takeaways
- Reviewing key concepts and takeaways
- Understanding next steps and additional resources
- Preparing for the certification exam
- Receiving your Certificate of Completion