What does the Atlassian Jira Service Desk Implementation and Configuration course cover?
Atlassian Jira Service Desk Implementation and Configuration is covered here in 12 modules: Introduction to Jira Service Desk: Key Features and Benefits, Overview of Jira Service Desk, Setting Up Jira Service Desk: Configuring Basic Settings, Service Desk Configuration: Setting Up Workflow and Status and 9 more.
How do you approach Atlassian Jira Service Desk Implementation and Configuration step by step?
The work is sequenced in 12 stages. It starts with Introduction to Jira Service Desk: Key Features and Benefits, Overview of Jira Service Desk, moves through Setting Up Jira Service Desk: Configuring Basic Settings and Service Desk Configuration: Setting Up Workflow and Status, and ends at Implementation and Deployment: Best Practices for, Deploying Jira Service Desk to Users.
What is in Module 1 of the Atlassian Jira Service Desk Implementation and Configuration course?
Module 1 is Introduction to Jira Service Desk: Key Features and Benefits, Overview of Jira Service Desk. It works through Overview of Jira Service Desk, Key Features and Benefits, Understanding IT Service Management (ITSM) Principles and 1 more. It sets the vocabulary the remaining 11 modules build on.
What is jira service desk workflow?
The Atlassian Jira Service Desk Implementation and Configuration outline covers this across Setting Up Workflow and Status, Understanding Jira Workflows and Creating and Managing Workflows, and 2 further topics. They sit inside a 12 module sequence, so the material arrives with the surrounding method rather than as a standalone tip.
How is the Atlassian Jira Service Desk Implementation and Configuration course delivered?
The Atlassian Jira Service Desk Implementation and Configuration course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Atlassian Jira Service Desk Implementation and Configuration course cost?
The Atlassian Jira Service Desk Implementation and Configuration course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Atlassian Jira Service Desk Toolkit, Atlassian Jira Service Desk, Atlassian Jira Service Desk for Enterprise IT Teams, Atlassian Jira Service Desk Comprehensive Checklist.
More answers: what you get with every course, refund policy, all help answers.
Mastering Atlassian Jira Service Desk Implementation and Configuration
Course Overview
This comprehensive course is designed to equip participants with the knowledge and skills required to implement and configure Atlassian Jira Service Desk effectively. Upon completion, participants will receive a certificate issued by The Art of Service.Course Curriculum
Module 1. Introduction to Jira Service Desk: Key Features and Benefits, Overview of Jira Service Desk
- Overview of Jira Service Desk
- Key Features and Benefits
- Understanding IT Service Management (ITSM) Principles
- Jira Service Desk Architecture and Deployment Options
Module 2. Setting Up Jira Service Desk: Configuring Basic Settings
- Creating a Jira Service Desk Instance
- Configuring Basic Settings
- Understanding Service Desk Roles and Permissions
- Setting Up Service Desk Administrators
Module 3. Service Desk Configuration: Setting Up Workflow and Status
- Creating and Managing Service Desks
- Configuring Request Types and Fields
- Setting Up Workflow and Status
- Managing Service Level Agreements (SLAs)
Module 4. Request Types and Fields: Configuring Custom Fields, Using Field Configurations
- Creating and Managing Request Types
- Configuring Custom Fields
- Using Field Configurations
- Best Practices for Request Type and Field Configuration
Module 5. Workflow and Status Configuration: Understanding Jira Workflows
- Understanding Jira Workflows
- Creating and Managing Workflows
- Configuring Status and Transitions
- Using Workflow Conditions, Validators, and Post Functions
Module 6. Service Level Agreements (SLAs): Creating and Managing SLAs, Using SLA Reports and Dashboards
- Understanding SLAs
- Creating and Managing SLAs
- Configuring SLA Metrics and Conditions
- Using SLA Reports and Dashboards
Module 7. Portal Configuration: Configuring Portal Settings, Creating and Managing Portals
- Creating and Managing Portals
- Configuring Portal Settings
- Customizing Portal Themes and Layouts
- Using Portal Request Types and Fields
Module 8. User Management and Authentication: Managing Users and Groups, Configuring User Directories
- Managing Users and Groups
- Configuring User Directories
- Understanding Authentication Options
- Using Single Sign-On (SSO) with Jira Service Desk
Module 9. Reporting and Dashboards: Using Gadgets and Charts, Creating and Managing Reports
- Creating and Managing Reports
- Using Jira Service Desk Reports
- Configuring Dashboards
- Using Gadgets and Charts
Module 10. Integration with Other Tools: Using APIs and Webhooks, Best Practices for Integration
- Integrating Jira Service Desk with Other Atlassian Tools
- Using APIs and Webhooks
- Integrating with Third-Party Tools and Services
- Best Practices for Integration
Module 11. Advanced Configuration and Customization: Best Practices for
- Using Jira Service Desk Automation
- Configuring Advanced Workflow Conditions and Validators
- Using Scripting and Custom Scripts
- Best Practices for Advanced Configuration and Customization
Module 12. Implementation and Deployment: Best Practices for, Deploying Jira Service Desk to Users
- Planning and Implementing Jira Service Desk
- Configuring and Testing Jira Service Desk
- Deploying Jira Service Desk to Users
- Best Practices for Implementation and Deployment
Course Features
- Interactive and Engaging: Learn through a combination of video lessons, interactive quizzes, and hands-on projects.
- Comprehensive and Up-to-date: Stay up-to-date with the latest Jira Service Desk features and best practices.
- Personalized Learning: Learn at your own pace and track your progress.
- Practical and Real-world Applications: Apply your knowledge to real-world scenarios and case studies.
- High-quality Content: Access high-quality video lessons, presentations, and resources.
- Expert Instructors: Learn from experienced instructors with expertise in Jira Service Desk.
- Certification: Receive a certificate upon completion issued by The Art of Service.
- Flexible Learning: Learn anytime, anywhere, on any device with an internet connection.
- User-friendly and Mobile-accessible: Access the course on your mobile device or computer.
- Community-driven: Join a community of learners and experts for support and discussion.
- Actionable Insights: Gain practical insights and knowledge to apply to your work.
- Hands-on Projects: Apply your knowledge to real-world projects and case studies.
- Bite-sized Lessons: Learn in bite-sized chunks, making it easy to fit into your busy schedule.
- Lifetime Access: Access the course materials for a lifetime.
- Gamification and Progress Tracking: Track your progress and earn rewards for completing milestones.
What You'll Receive
- A comprehensive understanding of Jira Service Desk implementation and configuration
- A certificate upon completion issued by The Art of Service
- Lifetime access to the course materials
- Ongoing support and community access