What does the Building a World-Class Shared Service Center course cover?
Building a World-Class Shared Service Center is covered here in 10 modules: Introduction to Shared Service Centers: Defining shared service centers and their purpose, Building the Business Case: Presentation and approval of the business case, Designing the Shared Service Center: Developing a technology and infrastructure plan and 7 more.
How do you approach Building a World-Class Shared Service Center step by step?
The work is sequenced in 10 stages. It starts with introduction to Shared Service Centers: Defining shared service centers and their purpose, moves through Building the Business Case: Presentation and approval of the business case and Designing the Shared Service Center: Developing a technology and infrastructure plan, and ends at Continuous Improvement and Innovation: Encouraging innovation and creativity.
What is in Module 1 of the Building a World-Class Shared Service Center course?
Module 1 is Introduction to Shared Service Centers: Defining shared service centers and their purpose. It works through defining shared service centers and their purpose, benefits and advantages of shared service centers, overview of shared service center models and structures and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Building a World-Class Shared Service Center course delivered?
The Building a World-Class Shared Service Center course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Building a World-Class Shared Service Center course cost?
The Building a World-Class Shared Service Center course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Building a World-Class HR Shared Service Center, Shared Services or Shared Services Center Toolkit, Shared Services Center Toolkit, Shared Service Center Toolkit.
More answers: what you get with every course, refund policy, all help answers.
Building a World-Class Shared Service Center: A Step-by-Step Guide
Course Overview
This comprehensive course is designed to equip participants with the knowledge, skills, and best practices necessary to build and maintain a world-class shared service center. Through interactive lessons, real-world case studies, and expert instruction, participants will gain a deep understanding of the key elements required to establish a successful shared service center that delivers value to the organization.Course Objectives
- Understand the fundamentals of shared service centers and their role in organizational success
- Develop a comprehensive business case for establishing a shared service center
- Design and implement a shared service center that meets the needs of the organization
- Identify and mitigate risks associated with shared service center implementation
- Develop a continuous improvement plan to ensure ongoing success
Course Outline
Module 1. Introduction to Shared Service Centers: Defining shared service centers and their purpose
- Defining shared service centers and their purpose
- Benefits and advantages of shared service centers
- Overview of shared service center models and structures
- Case studies: successful shared service center implementations
Module 2. Building the Business Case: Presentation and approval of the business case
- Identifying the need for a shared service center
- Conducting a feasibility study and cost-benefit analysis
- Developing a comprehensive business case and proposal
- Presentation and approval of the business case
Module 3. Designing the Shared Service Center: Developing a technology and infrastructure plan
- Defining the scope and services of the shared service center
- Designing the organizational structure and staffing model
- Developing a technology and infrastructure plan
- Creating a service level agreement (SLA) framework
Module 4. Implementing the Shared Service Center: infrastructure and technology
- Developing a project plan and timeline
- Establishing a project team and governance structure
- Implementing the shared service center infrastructure and technology
- Transitioning services to the shared service center
Module 5. Managing and Optimizing the Shared Service Center: Managing and mitigating risks
- Developing a continuous improvement plan
- Establishing key performance indicators (KPIs) and metrics
- Implementing a quality management framework
- Managing and mitigating risks
Module 6. Change Management and Communication: Managing resistance to change
- Developing a change management plan
- Communicating the shared service center vision and goals
- Engaging stakeholders and building support
- Managing resistance to change
Module 7. Talent Management and Development: Developing a talent management plan
- Defining the skills and competencies required for shared service center staff
- Developing a talent management plan
- Creating a training and development program
- Managing employee engagement and retention
Module 8. Technology and Infrastructure: Overview of shared service center
- Overview of shared service center technology and infrastructure
- Designing and implementing a technology infrastructure
- Developing a data management and analytics plan
- Ensuring data security and compliance
Module 9. Governance and Compliance: Developing a compliance plan, Establishing a governance framework
- Establishing a governance framework
- Defining roles and responsibilities
- Developing a compliance plan
- Managing risk and audit requirements
Module 10. Continuous Improvement and Innovation: Encouraging innovation and creativity
- Developing a continuous improvement plan
- Encouraging innovation and creativity
- Implementing a suggestion and idea management system
- Recognizing and rewarding innovation and improvement
Certificate of Completion
Upon completion of this course, participants will receive a certificate issued by The Art of Service.Course Features
- Interactive and engaging lessons
- Comprehensive and up-to-date content
- Expert instructors with real-world experience
- Personalized learning and support
- Flexible learning options, including mobile access
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and flexible pacing
- Lifetime access to course materials
- Gamification and progress tracking