Business Development Critical Capabilities

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Look inside the Kanban:


Check that your organization works with a peer in Business Development to ensure new work is scoped properly to your CX teams capability and ensures the team can execute the project timelines provided to new (internal) clients with anticipation.  


Benefits of the Business Development Kanban 

1256 Ready to use prioritized Business Development requirements:

  • Do you work with your organizations economic development and use the data and analyses of job sectors and new business development strategies?
  • Does your organization have a standardized process for handling business development cases?
  • Does your organization have a capability for business development and strategic marketing that finds creative ways to reach clients?
  • Do you have in house organizational experts dedicated to business development and organization design?
  • What system(s) does your organization use to manage business development opportunities and pipeline?
  • How much does your organization plan to spend on business development as a proportion of total fee income over the coming year?
  • How you convey to staff members their role in marketing your organizations workforce or business development mission?
  • How does a Demand Creation business development organization look different from one of Demand Management?
  • Do you have a process to identify strategic business development opportunities with your top customers?
  • How have you build your organization development culture and motivated the professionals within your organization to participate in business development and marketing?



The Art of Service has identified and prioritized 1256 Business Development critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Business Development roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 1256 Business Development critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Business Development critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Business Development Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Business Development Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



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