Business Process Outsourcing Complete Certification Kit - Core Series for IT

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The Business Process Outsourcing Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.


Boost to your career with this complete Business Process Outsourcing eLearning course, Exam and PDF textbook for additional study 


The Business Process Outsourcing Certification Kit contains a study guide eBook and online course, and is delivered to you via our eLearning portal, giving you the freedom to access it anytime, whether at home or in the office.  

The Business Process Outsourcing Complete Certification Kit is a part of the Core Series for IT, a series of 300 certifications available to help career-driven IT professionals stay relevant in their roles in the I.T. industry.  Each course in the core series includes a certification upon successful completion.

The online learning program is available for a 90 Days access period. 

CS logoInvestigate the fast-growing business trend known as Business Process Outsourcing (BPO).Explore the ways by which Business Process Outsourcing has become a popular and effective strategy used by many businesses globally. Become a valued member of your organization by learning the benefits and advantages of implementing outsourcing processes and techniques, and how it helps increase a company’s flexibility and productivity.

Business process outsourcing (BPO) is recognized as a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions and processes to a third-party service provider. This has become a popular option for many businesses that are looking to replace in-house services with labor from an outside firm. In the past, BPO usually consisted of outsourcing processes such as payroll. Over the years, it has grown to encompass a number of functions. Many BPO services now involve offshoring, meaning hiring a company or employee based in another country to complete your outsourcing needs. This course would benefit managers interested in implementing outsourcing functions and processes, and individuals researching the progression of outsourcing services and how to manage them correctly.

This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest business outsourcing trends, and to add to their Business Process Outsourcing toolbox.


The industry is facing a bold, new world with the amazing developments of Business Process Outsourcing, and the challenges and the opportunities this presents are unprecedented. The Business Process Outsourcing Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Business Process Outsourcing concepts and their practical application in any environment.

The Art of Service's introductory Business Process Outsourcing training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Business Process Outsourcing.

This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Business Process Outsourcing applications present.

Take the next step:

Why register?

- Easy and affordable.

- Learning about Business Process Outsourcing technologies has never been more affordable.

- Latest industry trends explained.

- Acquire valuable skills and get updated about the industry's latest trends right here. Today.

- Learn from the Experts. The Art of Service offers education about Business Process Outsourcing and 300 other technologies by the industry's best.

- Learn at your own pace. Find everything right here, when you need it, and from wherever you are.


What will you learn?

- Learn the important concepts, tools, and uses of Business Process Outsourcing.

- Learn about the benefits of implementing Business Process Outsourcing processes in your work place.

- Examine Business Process Management.

- Review offshore outsourcing.


Course Outline

The topics covered in this course are: BPO

- Moving toward Globalization

- Introduction to Outsourcing

- Offshoring

- Introduction to BPO

- A Focus on India and Philippines

- Business Process

-Business Process Management


Contact Hours:

The recommended minimum contact hours to pass the certification test is 18 hours.

The online learning program is available for a 90 Days access period. 



The program combines presentations supported by trainer audio. Each module is followed by quizzes and exercises (marking scheme provided) to test your knowledge and competency, and to enhance understanding of the key concepts. A certificate is awarded to your successful passing of the final exam (80% pass requirement) and completion of the course. This is an eLearning Program. Your access details to the eLearning course are in the book.


Program Materials:

- Multimedia presentations

- Downloadable resources (PDF documents)

- End of module review questions to assess your content knowledge

- Final exam