Description

Measure employee experiences like customer experiences

What does your team or organization need to deliver exceptional Digital Experiences?

How has the shift to Digital Experiences most changed how your organization engages with customers and prospects?

How do you harness the transformative power of digital technology to provide customer centric Digital Experiences that drive value for your clients and your brands?

How will your business transform to deliver the Digital Experiences your customers crave?

Does your organization have an individual or team directly responsible for digital transformation?

...Find the answers to these, and more, questions with this Digital Experiences Toolkit:

Leverage your competitors experiences to optimize your organizations business and IT processes.
Collect and share lessons and experiences within your organization.
Share your knowledge and experiences with other organizations in your delivery chain.
Create personalized and targeted experiences for your customers.
Use your mentoring experiences for personal and professional development.
Improve the experiences that your users go through.
Share your knowledge and experiences today.
Build trust around your collective experiences tied to your vision.
Curate personalised experiences to maximise your workforces potential.

HOW THIS TOOLKIT WORKS:

Save time, empower your teams and effectively upgrade your processes with access to this practical Digital Experiences Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Digital Experiences related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Digital Experiences specific requirements:

STEP 1: Get your bearings

Start with...

The latest quick edition of the Digital Experiences Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Digital Experiences improvements can be made.

Examples; 10 of the 999 standard requirements:

How do you ensure that appropriate levels of security are built into the digital experiencewithout adversely affecting customer convenience, developer velocity, or operational overhead?
How can the generation of insights from different types of sources, traditional and nontraditional, qualitative and quantitative, be valuable when creating digital experiences?
How do you keep up with rising user expectations as consumer experiences continue to evolve, while delivering a digital work environment to maximize each employees potential?
How do you create a frictionless, personalized, and value-packed digital experience across devices and channels while respecting the privacy and security of your customers?
How do you harness the transformative power of digital technology to provide customer-centric digital experiences that drive value for your clients and your brands?
Does your digital experience factor in contextual data for the individual user and preferences that enable you to deliver personalized experience in real time?
Does your solution provide robust work flow capabilities that streamline the publishing process and ensure your organizations approval processes are followed?
Is the quality of digital commerce, and the digital experiences that comprise it, a divisional responsibility, or an obsession of your entire organization?
How will providers reduce costs and improve the consumer experience with shifting channel preferences and rising expectations for digital experiences?
What do designers need to know about users and interaction with digital experiences in order to improve designs with organizational objectives?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the Digital Experiences book in PDF containing 999 requirements, which criteria correspond to the criteria in...

Your Digital Experiences self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the Digital Experiences Self-Assessment and Scorecard you will develop a clear picture of which Digital Experiences areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough Digital Experiences Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Digital Experiences projects with the 62 implementation resources:

62 step-by-step Digital Experiences Project Management Form Templates covering over 1500 Digital Experiences project requirements and success criteria:

Examples; 10 of the check box criteria:

Project Performance Report: What degree are the relative importance and priority of the goals clear to all team members?
Risk Audit: Is there a screening process that will ensure all participants have the fitness and skills required to safely participate?
Stakeholder Management Plan: Do Digital Experiences project managers participating in the Digital Experiences project know the Digital Experiences projects true status first hand?
Team Performance Assessment: To what degree is there a sense that only the team can succeed?
Initiating Process Group: Do you know all the stakeholders impacted by the Digital Experiences project and what needs are?
Resource Breakdown Structure: Which resource planning tool provides information on resource responsibility and accountability?
Procurement Audit: Does the strategy ensure that the concepts of standardisation and coordination of procurement are used to take advantage of the departments collective buying power?
Human Resource Management Plan: Do all stakeholders know how to access this repository and where to find the Digital Experiences project documentation?
Change Request: Why were your requested changes rejected or not made?
Cost Management Plan: Are adequate resources provided for the quality assurance function?

Step-by-step and complete Digital Experiences Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 Digital Experiences project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 Digital Experiences project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 Digital Experiences project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 Digital Experiences project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 Digital Experiences project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 Digital Experiences project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any Digital Experiences project with this in-depth Digital Experiences Toolkit.

In using the Toolkit you will be better able to:

Diagnose Digital Experiences projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in Digital Experiences and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Digital Experiences investments work better.

This Digital Experiences All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

TRUSTED BY NEARLY 200.000 PROFESSIONALS:

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'As a new Chief Technology Officer, I was feeling unprepared and inadequate to be successful in my role. I ordered an IT toolkit Sunday night and was prepared Monday morning to shed light on areas of improvement within my organization. I no longer felt overwhelmed and intimidated, I was excited to share what I had learned.'

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'One of my friends hired a consultant who used the knowledge gained working with his company to advise their competitor. Talk about a competitive disadvantage! The Art of Service allowed us to keep our knowledge from walking out the door along with a huge portion of our budget in consulting fees.'

'Instead of investing extensive resources into an external consultant, we can spend more of our budget towards pursuing our company goals and objectives, while also spending a little more on corporate holiday parties.'

'Many of our competitors have asked us about our secret sauce. When I tell them it is the knowledge we have in-house, they never believe me. Little do they know The Art of Service toolkits are working behind the scenes.'

'I customized The Art of Service toolkit to focus specifically on the concerns of my role and industry. I did not have to waste time with a generic self-help book that wasnt tailored to my exact situation.'

'Before The Art of Service, I waited eagerly for consulting company reports to come out each month. These reports kept us up to speed but provided little value because they put our competitors on the same playing field. With The Art of Service, we have uncovered unique insights to drive our business forward.'

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'After utilizing toolkits from The Art of Service, I was able to identify threats within my organization to which I was completely unaware. Using my teams knowledge as a competitive advantage, we now have superior systems that save time and energy.'

'I usually work until at least 8pm on weeknights. The Art of Service questionnaire saved me so much time and worry that Thursday night I attended my sons soccer game without sacrificing my professional obligations.'

'After purchasing The Art of Service toolkit, I was able to identify areas where my company was not in compliance that could have put my job at risk. I looked like a hero when I proactively educated my team on the risks and presented a solid solution.'

'I used the questionnaires to interview members of my team. I never knew how many insights we could produce collectively with our internal knowledge.'

Checklists:

Checklists:Digital Experiences Checklist Report on USER.pdf

Checklists:Digital Experiences Checklist Report on TECHNOLOGY.pdf

Checklists:Digital Experiences Checklist Report on CUSTOMER.pdf

Checklists:Digital Experiences Checklist Report on DIGITAL.pdf

Checklists:Digital Experiences Checklist Report on CONTENT.pdf

Checklists:Digital Experiences Checklist Report on BUSINESS.pdf

Checklists:Digital Experiences Checklist Report on EXPERIENCE.pdf

Checklists:Digital Experiences Checklist Report on DATA.pdf

Checklists:Digital Experiences Checklist Report on EMPLOYEES.pdf

Checklists:Digital Experiences Checklist Report on PLATFORM.pdf

Checklists:Digital Experiences Checklist Report on ORGANIZATION.pdf

STEP 1 Get your bearings:

STEP 1 Get your bearings:Digital Experiences Self-Assessment Pre-Filled EXAMPLE.xlsx

STEP 1 Get your bearings:Digital_Experiences_Quick_Exploratory_Self-Assessment_Guide.pdf

STEP 2 Set concrete goals tasks dates and numbers you can track:

STEP 2 Set concrete goals tasks dates and numbers you can track:Digital_Experiences.pdf

STEP 2 Set concrete goals tasks dates and numbers you can track:Digital Experiences Self-Assessment.xlsx

..and the Project Management resources in 'STEP 3: Implement, Track, follow up and revise strategy' as described above.

Who This Toolkit Is For

This Toolkit is specifically designed for professionals who want to get results or those who want to sell more of their products and services such as…

Coaching or Consulting
Online Courses
Masterminds
Professional Services
Agency Services
Events and seminars
Software / SaaS
Done-for-you Services

Bottom line, if you are managing high-end products and services, this toolkit will help you know more, see more and sell more - as well as train your people and co-workers to do so.

If you are a professional who wants to level-up, this Toolkit will help you do exactly that. And if you ever decide to launch products or services, this Toolkit will give you the skills that will not only serve you today as a professional but also in the future as an entrepreneur.

These skills will enrich every part of your life.

Are you ready to get started?

Are you clear on what you are struggling with, want to figure out what the problem is, diagnose it, and get a solution? The solution is something this Toolkit can provide, and we believe it can solve your problem, but you have to decide if you want to become a part of it or not.

Decision Making:

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The Reason:

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You are here because we have a great reputation in the space, and you specifically want this Toolkit to help you, but why now, why is it so important to solve this right now?

The answer to this question is your REAL pain:

Why do you think this problem exists?
What have you tried to fix it?
How long has this been a problem?
Is this problem affecting your life in other ways, and how?

Tried:

What have you tried so far to fix this? Is there pain of frustration to solve this all on your own?

This Toolkit gives you your proven advisor, an advisor the vast majority of professionals do not use, because they do not know it exists. If you have tried Toolkits before, so have everyone else of our 200.000 clients. Once they use this Toolkit, they are shocked as to how they quickly get results.

Current and desired situation:

This toolkit will give you the exact quantifiable metrics in your situation; identifying where exactly you are in the journey to solving your problem and what that looks like.

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Why:

What is driving you to achieve that goal? How would that affect you or change your life. What would that look like.

The reason WHY you want something always comes down to either love or status - have clarity on your WHY.

Ownership:

What is stopping you from achieving this all on your own without any help? If your answer is one of these three answers, this Toolkit is right for you:

I do not know how to do it
I want to follow a proven process from someone that has already done it
I want to get there faster

Commitment:

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The fact is, it is never a good time, it is never a good time to start a new program, and it is never a good time to fix a major problem. And even if you think a later time is a good time, you know something will come up. Life will keep happening. If you truly want to solve this problem, would you agree you have to commit to solving it even when it is not the perfect time?

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Which would you like to do?

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Digital Experiences Toolkit