Digital Transformation Critical Capabilities

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Look inside the Kanban:

Be sure your operation is driving program delivery of your roadmap by working with Digital Product Owners and Program Management to prioritize, monitor, and deliver work to support your business initiatives and enterprise digital transformation initiatives.  


Benefits of the Digital Transformation Kanban 

1670 Ready to use prioritized Digital Transformation requirements:

  • With digital transformation top of mind, do you have the technology in place to support your business goals?
  • Does your organization have a culture that takes a long-term perspective on change and encourages ongoing transformation and development of technology to enable process change?
  • In this constantly changing environment how does your organization ensure a great employee experience that helps to accelerate digital transformation and deliver better business results?
  • How will the challenges to executing on digital transformation impact your organizations revenue negatively if some are not addressed quickly?
  • Does your organization have a security budget for protecting data assets during the digital transformation process?
  • Do you have a technology investment road map in support of digital transformation to enable business strategy?
  • Has your organization articulated specific digital transformation goals as specifying what proportion of the business will be digital within a certain time frame?
  • What factors drive digital transformation within your industry, and on which key opportunity areas does your organization need to focus?
  • Which technologies does your organization rank as having the most potential to have the most revolutionary impact on your organizations digital transformation efforts in the future?
  • Does your organization have a department with its main role around digital transformation and/or Innovation?



The Art of Service has identified and prioritized 1670 Digital Transformation critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Digital Transformation roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 1670 Digital Transformation critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Digital Transformation critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Digital Transformation Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Digital Transformation Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



You're in good company. Join:

Trusted by: BDO, Datadog, Ascential, General Mills, Bloomberg, EPAM Systems, The Walt Disney Company (Corporate), Hillrom, Tokio Marine HCC, United for Respect, TA Digital, Horizontal Digital, Fortive Corporate, Walmart, Archer Daniels Midland Company, United Nations Development Programme (UNDP), Siemens, WestRock, Nouryon, Honeywell, Digital Defense, Inc., NV Energy, Element Materials Technology, Iron Mountain, PENTAX Medical, Community Coffee Company, L.L.C., Accenture, Fenwick & West LLP, Salesforce, Northern Trust Corp., Cepheid, Appian Corporation, Microsoft, ViaSat, Workato, Kaiser Permanente, Siemens Healthineers, Keysight Technologies, Altair Engineering, WSP USA, The Weir Group PLC, Regal Beloit, Matterport, BlazeTech, PassiveLogic, Oak Ridge National Laboratory, Amazon Web Services, Inc., PRICE WATERHOUSE COOPERS, Booz Allen Hamilton, Schaeffler Group, Bentley Systems, Sabel Systems, Deloitte Consulting LLP, Johnson Controls, Rockwell Automation, Aspen Technology, Verizon, Idaho National Laboratory, SEKAI Digital Twins, MxD, Cruise, Amgen, Rolls-Royce, Resilience, EDF Renewables, Regeneron, Rivian Automotive, PeopleTec, Autodesk, Cognizant Technology Solutions, HR Collaboration Group LLC, Rutgers University, Acuity Brands, Beyondsoft Consulting, Pratt & Whitney, Ericsson, PRINCIPLE POWER, Asite, ESRI, Inc., Brunswick Corporation, Bristol Myers Squibb, Applied Intuition, TAE Technologies, Inc., Bell Textron Inc., EY, Dassault Systèmes, BOEING, Arup, Qualis Corporation, Ecolab, Central Coast Agriculture, Leidos, STR, Northrop Grumman, Informa Tech, Gafcon, Inc., Cavnue, bluecrux, Schneider Electric





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