Digital Transformation Strategy Critical Capabilities

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Look inside the Kanban:


Provide overall leadership for the Digital Transformation program including the following work streams: KPI and metric management, including goal/plan definition; participate in gathering and refining Business Requirements, process redesign related to the digital program and overall end-to-end support of business requirements and systems implementation coordination, management reporting; ensure training plans are in place and lead internal (internal) customers and teams in the development and maintenance of project and/or program artifacts.  


Benefits of the Digital Transformation Strategy Kanban 

2181 Ready to use prioritized Digital Transformation Strategy requirements:

  • With digital transformation top of mind, does your organization have the technology in place to support your business goals?
  • In this constantly changing environment how does your organization ensure a great employee experience that will help to accelerate digital transformation and deliver better business results?
  • Does your organization have a culture that takes a long term perspective on change and encourages ongoing transformation and development of technology to enable process change?
  • Where do your challenges to executing on digital transformation impact your organizations business revenue negatively if they are not addressed quickly?
  • Has your organization articulated specific digital transformation goals as specifying what proportion of the business will be digital within a certain time frame?
  • Have you identified a Chief Data Officer, Chief Digital Officer, and business and technology leadership to make the digital transformation the new normal?
  • Digital transformation is an on going process, how does your organization manage this ongoing journey?
  • How has digital transformation impacted your organization regarding use of new technologies, changes in value creation and structural changes?
  • Considering the technologies and applications that can be brought to bear to help in your digital transformation process, what do you get done from home?
  • How does your organization implement digital transformation while keeping your customers at the center of everything you do?



The Art of Service has identified and prioritized 2181 Digital Transformation Strategy critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Digital Transformation Strategy roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 2181 Digital Transformation Strategy critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Digital Transformation Strategy critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Digital Transformation Strategy Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Digital Transformation Strategy Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



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