What does the EFQM course cover?
EFQM is covered here in 10 modules: Introduction to EFQM: Overview of the EFQM model, Key principles and concepts, The EFQM Excellence Model: Understanding the RADAR logic, nine criteria of the EFQM model, Leadership and Strategy: Building a culture of excellence and 7 more.
How do you approach EFQM step by step?
The work is sequenced in 10 stages. It starts with Introduction to EFQM: Overview of the EFQM model, Key principles and concepts, moves through The EFQM Excellence Model: Understanding the RADAR logic, nine criteria of the EFQM model and Leadership and Strategy: Building a culture of excellence, and ends at Implementing the EFQM Model: Developing an implementation plan.
What is in Module 1 of the EFQM course?
Module 1 is Introduction to EFQM: Overview of the EFQM model, Key principles and concepts. It works through Overview of the EFQM model, History and development of the EFQM model, key principles and concepts and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the EFQM course delivered?
The EFQM course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the EFQM course cost?
The EFQM course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: EFQM (European Foundation for Quality Management), EFQM Mastery, EFQM Excellence Model Implementation Mastery, EFQM Model for Organizational Excellence.
More answers: what you get with every course, refund policy, all help answers.
EFQM - A Complete Guide: Mastering the European Foundation for Quality Management Model for Business Excellence
Course Overview
This comprehensive course is designed to equip participants with a deep understanding of the European Foundation for Quality Management (EFQM) model, a widely recognized framework for business excellence. Through interactive and engaging content, participants will gain the knowledge and skills needed to implement the EFQM model in their organization, driving business excellence and achieving outstanding results.Course Objectives
- Understand the principles and concepts of the EFQM model
- Learn how to implement the EFQM model in your organization
- Develop the skills needed to assess and improve your organization's performance
- Gain insights into best practices and case studies from leading organizations
- Receive a certificate upon completion, issued by The Art of Service
Course Outline
Module 1. Introduction to EFQM: Overview of the EFQM model, Key principles and concepts
- Overview of the EFQM model
- History and development of the EFQM model
- Key principles and concepts
- Benefits of implementing the EFQM model
Module 2. The EFQM Excellence Model: Understanding the RADAR logic, nine criteria of the EFQM model
- The nine criteria of the EFQM model
- Understanding the RADAR logic
- Assessing and scoring your organization's performance
- Identifying areas for improvement
Module 3. Leadership and Strategy: Building a culture of excellence
- Understanding the role of leadership in business excellence
- Developing a clear and compelling strategy
- Aligning your organization's purpose, vision, and values
- Building a culture of excellence
Module 4. People and Partnerships: Developing a people strategy, Building effective partnerships
- Understanding the importance of people in business excellence
- Developing a people strategy
- Building effective partnerships
- Fostering a culture of collaboration and innovation
Module 5. Processes and Products: Managing and improving, Developing innovative products and services
- Understanding the role of processes in business excellence
- Designing and implementing effective processes
- Developing innovative products and services
- Managing and improving processes and products
Module 6. Customer Results: Developing a customer strategy, Understanding the importance of
- Understanding the importance of customer results
- Developing a customer strategy
- Measuring and improving customer satisfaction
- Building customer loyalty and retention
Module 7. People Results: Developing a people strategy, Understanding the importance of
- Understanding the importance of people results
- Developing a people strategy
- Measuring and improving employee engagement and satisfaction
- Building a culture of excellence
Module 8. Society Results: Developing a society strategy, Understanding the importance of
- Understanding the importance of society results
- Developing a society strategy
- Measuring and improving your organization's impact on society
- Building a reputation for excellence
Module 9. Key Results: Developing a strategy, Understanding the importance of
- Understanding the importance of key results
- Developing a key results strategy
- Measuring and improving your organization's key results
- Building a culture of excellence
Module 10. Implementing the EFQM Model: Developing an implementation plan
- Developing an implementation plan
- Building a team to support implementation
- Communicating the EFQM model to stakeholders
- Overcoming common implementation challenges
Course Features
- Interactive and engaging content: Learn through a combination of video lessons, quizzes, and hands-on activities
- Comprehensive and personalized learning: Get tailored feedback and guidance throughout the course
- Up-to-date and practical knowledge: Learn from industry experts and stay up-to-date with the latest best practices
- Real-world applications: Apply your knowledge to real-world scenarios and case studies
- High-quality content: Learn from a curriculum designed by industry experts
- Expert instructors: Get guidance and support from experienced instructors
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Learn at your own pace and on your own schedule
- User-friendly platform: Access the course through a user-friendly and mobile-accessible platform
- Community-driven: Connect with a community of like-minded professionals
- Actionable insights: Get actionable insights and takeaways to apply to your organization
- Hands-on projects: Apply your knowledge to hands-on projects and case studies
- Bite-sized lessons: Learn through bite-sized lessons and quizzes
- Lifetime access: Get lifetime access to the course materials and updates
- Gamification: Engage with the course through gamification and interactive elements
- Progress tracking: Track your progress and stay motivated throughout the course