What does the EFQM Mastery course cover?
EFQM Mastery is covered here in 10 modules: Introduction to EFQM: Key principles and concepts, History and evolution of EFQM, EFQM Model: Enablers and results, Criteria and sub-criteria, Leadership and Strategy: Leadership and vision, Strategy development and deployment and 7 more. The outline lists 40 specific topics, opening with Overview of the EFQM framework and closing with EFQM community and networking.
How do you approach EFQM Mastery step by step?
The work is sequenced in 10 stages. It starts with Introduction to EFQM: Key principles and concepts, History and evolution of EFQM, moves through EFQM Model: Enablers and results, Criteria and sub-criteria and Leadership and Strategy: Leadership and vision, Strategy development and deployment, and ends at Final Project and Certification: Final project and assessment, EFQM community and networking.
What is in Module 1 of the EFQM Mastery course?
Module 1 is Introduction to EFQM: Key principles and concepts, History and evolution of EFQM. It works through Overview of the EFQM framework, History and evolution of EFQM, key principles and concepts and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the EFQM Mastery course delivered?
The EFQM Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the EFQM Mastery course cost?
The EFQM Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: EFQM (European Foundation for Quality Management), EFQM, EFQM Excellence Model Implementation Mastery, EFQM Model for Organizational Excellence.
More answers: what you get with every course, refund policy, all help answers.
EFQM Mastery: Unlocking Excellence with the European Foundation for Quality Management Framework
Course Overview
Welcome to EFQM Mastery, a comprehensive and interactive course designed to equip you with the knowledge and skills needed to excel in quality management using the European Foundation for Quality Management (EFQM) framework. This course is ideal for professionals seeking to improve their organization's performance, efficiency, and effectiveness.Course Objectives
- Understand the principles and concepts of the EFQM framework
- Learn how to apply the EFQM model to drive business excellence
- Develop skills to assess and improve organizational performance
- Gain insights into best practices and case studies
- Receive a certificate upon completion issued by The Art of Service
Course Outline
Module 1. Introduction to EFQM: Key principles and concepts, History and evolution of EFQM
- Overview of the EFQM framework
- History and evolution of EFQM
- Key principles and concepts
- Benefits of implementing EFQM
Module 2. EFQM Model: Enablers and results, Criteria and sub-criteria
- Understanding the EFQM model
- Criteria and sub-criteria
- Enablers and results
- RADAR logic
Module 3. Leadership and Strategy: Leadership and vision, Strategy development and deployment
- Leadership and vision
- Strategy development and deployment
- Stakeholder engagement
- Governance and social responsibility
Module 4. People and Processes: Partnerships and collaborations, People management and development
- People management and development
- Process management and improvement
- Partnerships and collaborations
- Resource management
Module 5. Customer and Market Focus: Innovation and creativity, Market and competitor analysis
- Customer and market understanding
- Customer relationships and satisfaction
- Market and competitor analysis
- Innovation and creativity
Module 6. Information and Knowledge: Knowledge management and sharing, Data analysis and decision-making
- Information management and technology
- Knowledge management and sharing
- Data analysis and decision-making
- Intellectual property and innovation
Module 7. Results and Performance: Benchmarking and best practices, Key performance indicators (KPIs)
- Results and performance measurement
- Key performance indicators (KPIs)
- Benchmarking and best practices
- Continuous improvement and learning
Module 8. Assessment and Improvement: Monitoring and review, Self-assessment and evaluation
- Self-assessment and evaluation
- Improvement planning and implementation
- Monitoring and review
- Continuous improvement and learning
Module 9. Case Studies and Best Practices: Common challenges and solutions
- Real-world examples and case studies
- Best practices and lessons learned
- Applying EFQM in different industries and sectors
- Common challenges and solutions
Module 10. Final Project and Certification: Final project and assessment, EFQM community and networking
- Final project and assessment
- Receiving a certificate upon completion issued by The Art of Service
- Career development and continuing education
- EFQM community and networking
Course Features
- Interactive and engaging: Quizzes, games, and discussions to keep you engaged
- Comprehensive and personalized: Tailored learning experience to meet your needs
- Up-to-date and practical: Real-world examples and case studies to apply in your work
- High-quality content: Expert instructors and industry leaders share their knowledge
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Accessible on desktop, tablet, and mobile devices
- User-friendly: Easy navigation and intuitive interface
- Community-driven: Connect with peers and instructors through discussion forums
- Actionable insights: Apply learnings to your work and see immediate results
- Hands-on projects: Real-world projects to practice and reinforce learning
- Bite-sized lessons: Manageable chunks of learning to fit your schedule
- Lifetime access: Continue learning and referencing course materials forever
- Gamification: Earn badges and points to track progress and stay motivated
- Progress tracking: Monitor your progress and adjust your learning plan