EFQM - Complete Self-Assessment Guide Course Curriculum
Course Overview This comprehensive course is designed to provide participants with a thorough understanding of the EFQM Excellence Model and its application in real-world scenarios. Through interactive lessons, hands-on projects, and expert instruction, participants will gain the knowledge and skills necessary to conduct a self-assessment of their organization using the EFQM framework.
Course Objectives - Understand the principles and concepts of the EFQM Excellence Model
- Learn how to apply the EFQM framework to conduct a self-assessment of your organization
- Gain insights into best practices and common pitfalls in implementing the EFQM model
- Develop the skills necessary to identify areas for improvement and create action plans
- Receive a certificate upon completion, issued by The Art of Service
Course Outline Module 1: Introduction to EFQM
- Overview of the EFQM Excellence Model
- History and evolution of the EFQM model
- Key principles and concepts
- Benefits of using the EFQM model
Module 2: Understanding the EFQM Framework
- In-depth review of the EFQM framework
- Understanding the nine criteria
- How to apply the RADAR logic
- Understanding the different types of assessments
Module 3: Preparing for Self-Assessment
- Understanding the purpose and scope of self-assessment
- Identifying stakeholders and their roles
- Establishing a self-assessment team
- Developing a self-assessment plan
Module 4: Conducting the Self-Assessment
- Data collection and analysis
- Assessing the nine criteria
- Using the RADAR logic
- Identifying strengths and areas for improvement
Module 5: Reporting and Action Planning
- Writing the self-assessment report
- Creating an action plan
- Prioritizing and implementing improvements
- Reviewing and updating the self-assessment report
Module 6: Implementing and Sustaining Change
- Implementing changes and improvements
- Sustaining momentum and engagement
- Monitoring and evaluating progress
- Continuously improving and refining the self-assessment process
Module 7: Advanced Topics in EFQM
- Using the EFQM model for strategic planning
- Integrating the EFQM model with other management frameworks
- Using the EFQM model for benchmarking and best practice sharing
- Advanced techniques for data analysis and reporting
Course Features - Interactive and engaging: Our course is designed to be interactive and engaging, with a mix of video lessons, quizzes, and hands-on projects.
- Comprehensive and personalized: Our course covers all aspects of the EFQM Excellence Model, and our expert instructors provide personalized feedback and guidance.
- Up-to-date and practical: Our course is regularly updated to reflect the latest developments in the EFQM model, and our focus is on practical application rather than theory.
- Real-world applications: Our course includes real-world examples and case studies to illustrate the application of the EFQM model in different contexts.
- High-quality content: Our course materials are of the highest quality, and our expert instructors have extensive experience in the field.
- Certification: Participants receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Our course is designed to be flexible, with participants able to learn at their own pace and on their own schedule.
- User-friendly: Our course platform is user-friendly and easy to navigate, with clear instructions and minimal technical requirements.
- Mobile-accessible: Our course is accessible on mobile devices, allowing participants to learn on-the-go.
- Community-driven: Our course includes a community forum where participants can connect with each other and with our expert instructors.
- Actionable insights: Our course provides actionable insights and practical advice that participants can apply in their own organizations.
- Hands-on projects: Our course includes hands-on projects that allow participants to apply their knowledge and skills in a practical way.
- Bite-sized lessons: Our course is divided into bite-sized lessons that are easy to digest and fit into a busy schedule.
- Lifetime access: Participants have lifetime access to our course materials and community forum.
- Gamification: Our course includes gamification elements that make learning fun and engaging.
- Progress tracking: Our course platform allows participants to track their progress and stay motivated.
,
- Understand the principles and concepts of the EFQM Excellence Model
- Learn how to apply the EFQM framework to conduct a self-assessment of your organization
- Gain insights into best practices and common pitfalls in implementing the EFQM model
- Develop the skills necessary to identify areas for improvement and create action plans
- Receive a certificate upon completion, issued by The Art of Service
Course Outline Module 1: Introduction to EFQM
- Overview of the EFQM Excellence Model
- History and evolution of the EFQM model
- Key principles and concepts
- Benefits of using the EFQM model
Module 2: Understanding the EFQM Framework
- In-depth review of the EFQM framework
- Understanding the nine criteria
- How to apply the RADAR logic
- Understanding the different types of assessments
Module 3: Preparing for Self-Assessment
- Understanding the purpose and scope of self-assessment
- Identifying stakeholders and their roles
- Establishing a self-assessment team
- Developing a self-assessment plan
Module 4: Conducting the Self-Assessment
- Data collection and analysis
- Assessing the nine criteria
- Using the RADAR logic
- Identifying strengths and areas for improvement
Module 5: Reporting and Action Planning
- Writing the self-assessment report
- Creating an action plan
- Prioritizing and implementing improvements
- Reviewing and updating the self-assessment report
Module 6: Implementing and Sustaining Change
- Implementing changes and improvements
- Sustaining momentum and engagement
- Monitoring and evaluating progress
- Continuously improving and refining the self-assessment process
Module 7: Advanced Topics in EFQM
- Using the EFQM model for strategic planning
- Integrating the EFQM model with other management frameworks
- Using the EFQM model for benchmarking and best practice sharing
- Advanced techniques for data analysis and reporting
Course Features - Interactive and engaging: Our course is designed to be interactive and engaging, with a mix of video lessons, quizzes, and hands-on projects.
- Comprehensive and personalized: Our course covers all aspects of the EFQM Excellence Model, and our expert instructors provide personalized feedback and guidance.
- Up-to-date and practical: Our course is regularly updated to reflect the latest developments in the EFQM model, and our focus is on practical application rather than theory.
- Real-world applications: Our course includes real-world examples and case studies to illustrate the application of the EFQM model in different contexts.
- High-quality content: Our course materials are of the highest quality, and our expert instructors have extensive experience in the field.
- Certification: Participants receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Our course is designed to be flexible, with participants able to learn at their own pace and on their own schedule.
- User-friendly: Our course platform is user-friendly and easy to navigate, with clear instructions and minimal technical requirements.
- Mobile-accessible: Our course is accessible on mobile devices, allowing participants to learn on-the-go.
- Community-driven: Our course includes a community forum where participants can connect with each other and with our expert instructors.
- Actionable insights: Our course provides actionable insights and practical advice that participants can apply in their own organizations.
- Hands-on projects: Our course includes hands-on projects that allow participants to apply their knowledge and skills in a practical way.
- Bite-sized lessons: Our course is divided into bite-sized lessons that are easy to digest and fit into a busy schedule.
- Lifetime access: Participants have lifetime access to our course materials and community forum.
- Gamification: Our course includes gamification elements that make learning fun and engaging.
- Progress tracking: Our course platform allows participants to track their progress and stay motivated.
,
- Interactive and engaging: Our course is designed to be interactive and engaging, with a mix of video lessons, quizzes, and hands-on projects.
- Comprehensive and personalized: Our course covers all aspects of the EFQM Excellence Model, and our expert instructors provide personalized feedback and guidance.
- Up-to-date and practical: Our course is regularly updated to reflect the latest developments in the EFQM model, and our focus is on practical application rather than theory.
- Real-world applications: Our course includes real-world examples and case studies to illustrate the application of the EFQM model in different contexts.
- High-quality content: Our course materials are of the highest quality, and our expert instructors have extensive experience in the field.
- Certification: Participants receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Our course is designed to be flexible, with participants able to learn at their own pace and on their own schedule.
- User-friendly: Our course platform is user-friendly and easy to navigate, with clear instructions and minimal technical requirements.
- Mobile-accessible: Our course is accessible on mobile devices, allowing participants to learn on-the-go.
- Community-driven: Our course includes a community forum where participants can connect with each other and with our expert instructors.
- Actionable insights: Our course provides actionable insights and practical advice that participants can apply in their own organizations.
- Hands-on projects: Our course includes hands-on projects that allow participants to apply their knowledge and skills in a practical way.
- Bite-sized lessons: Our course is divided into bite-sized lessons that are easy to digest and fit into a busy schedule.
- Lifetime access: Participants have lifetime access to our course materials and community forum.
- Gamification: Our course includes gamification elements that make learning fun and engaging.
- Progress tracking: Our course platform allows participants to track their progress and stay motivated.