Skip to main content
EFQM Mastery; A Step-by-Step Guide to Self-Assessment and Excellence

EFQM Mastery; A Step-by-Step Guide to Self-Assessment and Excellence

$200.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

What does the EFQM Mastery course cover?

EFQM Mastery is covered here in 6 modules: Introduction to EFQM Excellence Model: Overview of the EFQM Excellence Model, Understanding the EFQM Excellence Model Criteria, Conducting a Self-Assessment: Preparation for self-assessment and 3 more. The outline lists 29 specific topics, opening with Overview of the EFQM Excellence Model and closing with practicing and preparing for an assessment.

How do you approach EFQM Mastery step by step?

The work is sequenced in 6 stages. It starts with Introduction to EFQM Excellence Model: Overview of the EFQM Excellence Model, moves through Understanding the EFQM Excellence Model Criteria and Conducting a Self-Assessment: Preparation for self-assessment, and ends at Preparing for an EFQM Excellence Award: Developing a submission document.

What is in Module 1 of the EFQM Mastery course?

Module 1 is Introduction to EFQM Excellence Model: Overview of the EFQM Excellence Model. It works through Overview of the EFQM Excellence Model, History and development of the EFQM Excellence Model, Key principles and concepts of the EFQM Excellence Model and 1 more. It sets the vocabulary the remaining 5 modules build on.

How is the EFQM Mastery course delivered?

The EFQM Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.

How much does the EFQM Mastery course cost?

The EFQM Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.

Closely related courses: EFQM Excellence Model and Self-Assessment Mastery, EFQM Excellence Model Training for Organizational, EFQM Self-Assessment Tools for Business Excellence, EFQM Excellence Model and Self-Assessment.

More answers: what you get with every course, refund policy, all help answers.

EFQM Mastery: A Step-by-Step Guide to Self-Assessment and Excellence



Course Overview

Welcome to EFQM Mastery: A Step-by-Step Guide to Self-Assessment and Excellence, a comprehensive and interactive course designed to help you achieve excellence in your organization. This course is based on the EFQM Excellence Model, a widely recognized framework for assessing and improving organizational performance.



Course Objectives

  • Understand the principles and concepts of the EFQM Excellence Model
  • Learn how to conduct a self-assessment of your organization using the EFQM Excellence Model
  • Identify areas for improvement and develop a plan to address them
  • Implement changes and improvements to achieve excellence in your organization
  • Prepare for an EFQM Excellence Award or other recognition programs


Course Outline

Module 1. Introduction to EFQM Excellence Model: Overview of the EFQM Excellence Model

  • Overview of the EFQM Excellence Model
  • History and development of the EFQM Excellence Model
  • Key principles and concepts of the EFQM Excellence Model
  • Benefits of using the EFQM Excellence Model

Module 2: Understanding the EFQM Excellence Model Criteria

  • Leadership
  • Strategy
  • People
  • Partnerships and Resources
  • Processes
  • Customer Results
  • People Results
  • Society Results
  • Key Results

Module 3. Conducting a Self-Assessment: Preparation for self-assessment

  • Preparation for self-assessment
  • Conducting a self-assessment
  • Evaluating and scoring your organization
  • Identifying areas for improvement

Module 4. Developing an Improvement Plan: Establishing goals and objectives

  • Developing a plan to address areas for improvement
  • Prioritizing and focusing on key areas
  • Establishing goals and objectives
  • Defining and implementing actions

Module 5. Implementing Changes and Improvements: Sustaining and embedding changes

  • Implementing changes and improvements
  • Monitoring and evaluating progress
  • Addressing barriers and challenges
  • Sustaining and embedding changes

Module 6. Preparing for an EFQM Excellence Award: Developing a submission document

  • Understanding the EFQM Excellence Award process
  • Preparing your organization for an EFQM Excellence Award
  • Developing a submission document
  • Practicing and preparing for an assessment


Course Features

  • Interactive and Engaging: The course includes interactive elements, such as quizzes, games, and discussions, to keep you engaged and motivated.
  • Comprehensive and Personalized: The course covers all aspects of the EFQM Excellence Model and provides personalized feedback and guidance.
  • Up-to-date and Practical: The course is based on the latest version of the EFQM Excellence Model and provides practical examples and case studies.
  • Real-world Applications: The course shows you how to apply the EFQM Excellence Model in real-world situations.
  • High-quality Content: The course includes high-quality content, including videos, presentations, and documents.
  • Expert Instructors: The course is taught by expert instructors with extensive experience in the EFQM Excellence Model.
  • Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
  • Flexible Learning: The course is available online and can be completed at your own pace.
  • User-friendly and Mobile-accessible: The course is designed to be user-friendly and can be accessed on any device, including mobile phones and tablets.
  • Community-driven: The course includes a community forum where you can connect with other participants and instructors.
  • Actionable Insights: The course provides actionable insights and practical advice that you can apply in your organization.
  • Hands-on Projects: The course includes hands-on projects and activities that help you apply the concepts and principles of the EFQM Excellence Model.
  • Bite-sized Lessons: The course is divided into bite-sized lessons that are easy to complete and fit into your busy schedule.
  • Lifetime Access: You have lifetime access to the course materials and can review them at any time.
  • Gamification: The course includes gamification elements, such as points and badges, to make learning fun and engaging.
  • Progress Tracking: The course includes a progress tracking system that helps you stay on track and motivated.


Course Format

The course is delivered online and includes a combination of video lessons, presentations, documents, quizzes, games, and discussions.



Course Duration

The course is self-paced and can be completed at your own pace. The estimated completion time is 80 hours.



Course Prerequisites

There are no prerequisites for this course. It is designed for anyone who wants to learn about the EFQM Excellence Model and how to apply it in their organization.



Course Support

The course includes support from expert instructors and a community forum where you can connect with other participants and instructors.



Course Assessment

The course includes a final assessment that tests your knowledge and understanding of the EFQM Excellence Model. Participants who complete the course and pass the final assessment receive a certificate, issued by The Art of Service.

,
!