EFQM Excellence Model: A Step-by-Step Guide to Achieving Business Excellence
Course Overview This comprehensive course is designed to provide participants with a thorough understanding of the EFQM Excellence Model, a widely recognized framework for achieving business excellence. Through interactive lessons, hands-on projects, and real-world applications, participants will gain the knowledge and skills needed to implement the EFQM Excellence Model in their organization.
Course Objectives - Understand the principles and concepts of the EFQM Excellence Model
- Learn how to apply the EFQM Excellence Model in a real-world setting
- Develop the skills needed to assess and improve organizational performance
- Gain insights into best practices for achieving business excellence
- Receive a certificate upon completion, issued by The Art of Service
Course Outline Module 1: Introduction to the EFQM Excellence Model
- Overview of the EFQM Excellence Model
- History and development of the model
- Key principles and concepts
- Benefits of using the EFQM Excellence Model
Module 2: The EFQM Excellence Model Framework
- The nine criteria of the EFQM Excellence Model
- Understanding the RADAR logic
- How to apply the framework in a real-world setting
- Case studies and examples
Module 3: Leadership and Strategy
- Understanding the role of leadership in achieving business excellence
- Developing a clear and effective strategy
- How to align strategy with organizational goals
- Best practices for leadership and strategy
Module 4: People and Partnerships
- Understanding the importance of people in achieving business excellence
- Developing effective partnerships
- How to build a high-performing team
- Best practices for people and partnerships
Module 5: Processes and Resources
- Understanding the role of processes in achieving business excellence
- Developing effective processes
- How to manage resources effectively
- Best practices for processes and resources
Module 6: Customer Results
- Understanding the importance of customer results in achieving business excellence
- How to measure and improve customer satisfaction
- Developing effective customer relationships
- Best practices for customer results
Module 7: People Results
- Understanding the importance of people results in achieving business excellence
- How to measure and improve employee satisfaction
- Developing effective employee relationships
- Best practices for people results
Module 8: Society Results
- Understanding the importance of society results in achieving business excellence
- How to measure and improve societal impact
- Developing effective community relationships
- Best practices for society results
Module 9: Key Results
- Understanding the importance of key results in achieving business excellence
- How to measure and improve key performance indicators
- Developing effective key result areas
- Best practices for key results
Module 10: Implementing the EFQM Excellence Model
- How to develop an implementation plan
- Understanding the role of leadership in implementation
- Developing a communication plan
- Best practices for implementation
Module 11: Assessing and Improving Performance
- How to assess organizational performance
- Understanding the role of self-assessment
- Developing an improvement plan
- Best practices for assessment and improvement
Module 12: Sustaining Business Excellence
- Understanding the importance of sustaining business excellence
- How to develop a sustainability plan
- Best practices for sustaining business excellence
- Case studies and examples
Course Features - Interactive and engaging lessons
- Comprehensive and up-to-date content
- Expert instructors with real-world experience
- Hands-on projects and case studies
- Personalized feedback and support
- Flexible learning schedule
- User-friendly and mobile-accessible platform
- Community-driven discussion forum
- Actionable insights and takeaways
- Bite-sized lessons and quizzes
- Lifetime access to course materials
- Gamification and progress tracking
Certificate of Completion Upon completing the course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate is a testament to the participant's knowledge and skills in applying the EFQM Excellence Model to achieve business excellence.,
- Understand the principles and concepts of the EFQM Excellence Model
- Learn how to apply the EFQM Excellence Model in a real-world setting
- Develop the skills needed to assess and improve organizational performance
- Gain insights into best practices for achieving business excellence
- Receive a certificate upon completion, issued by The Art of Service
Course Outline Module 1: Introduction to the EFQM Excellence Model
- Overview of the EFQM Excellence Model
- History and development of the model
- Key principles and concepts
- Benefits of using the EFQM Excellence Model
Module 2: The EFQM Excellence Model Framework
- The nine criteria of the EFQM Excellence Model
- Understanding the RADAR logic
- How to apply the framework in a real-world setting
- Case studies and examples
Module 3: Leadership and Strategy
- Understanding the role of leadership in achieving business excellence
- Developing a clear and effective strategy
- How to align strategy with organizational goals
- Best practices for leadership and strategy
Module 4: People and Partnerships
- Understanding the importance of people in achieving business excellence
- Developing effective partnerships
- How to build a high-performing team
- Best practices for people and partnerships
Module 5: Processes and Resources
- Understanding the role of processes in achieving business excellence
- Developing effective processes
- How to manage resources effectively
- Best practices for processes and resources
Module 6: Customer Results
- Understanding the importance of customer results in achieving business excellence
- How to measure and improve customer satisfaction
- Developing effective customer relationships
- Best practices for customer results
Module 7: People Results
- Understanding the importance of people results in achieving business excellence
- How to measure and improve employee satisfaction
- Developing effective employee relationships
- Best practices for people results
Module 8: Society Results
- Understanding the importance of society results in achieving business excellence
- How to measure and improve societal impact
- Developing effective community relationships
- Best practices for society results
Module 9: Key Results
- Understanding the importance of key results in achieving business excellence
- How to measure and improve key performance indicators
- Developing effective key result areas
- Best practices for key results
Module 10: Implementing the EFQM Excellence Model
- How to develop an implementation plan
- Understanding the role of leadership in implementation
- Developing a communication plan
- Best practices for implementation
Module 11: Assessing and Improving Performance
- How to assess organizational performance
- Understanding the role of self-assessment
- Developing an improvement plan
- Best practices for assessment and improvement
Module 12: Sustaining Business Excellence
- Understanding the importance of sustaining business excellence
- How to develop a sustainability plan
- Best practices for sustaining business excellence
- Case studies and examples
Course Features - Interactive and engaging lessons
- Comprehensive and up-to-date content
- Expert instructors with real-world experience
- Hands-on projects and case studies
- Personalized feedback and support
- Flexible learning schedule
- User-friendly and mobile-accessible platform
- Community-driven discussion forum
- Actionable insights and takeaways
- Bite-sized lessons and quizzes
- Lifetime access to course materials
- Gamification and progress tracking
Certificate of Completion Upon completing the course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate is a testament to the participant's knowledge and skills in applying the EFQM Excellence Model to achieve business excellence.,
- Interactive and engaging lessons
- Comprehensive and up-to-date content
- Expert instructors with real-world experience
- Hands-on projects and case studies
- Personalized feedback and support
- Flexible learning schedule
- User-friendly and mobile-accessible platform
- Community-driven discussion forum
- Actionable insights and takeaways
- Bite-sized lessons and quizzes
- Lifetime access to course materials
- Gamification and progress tracking