EFQM Mastery: A Step-by-Step Guide to Self-Assessment and Excellence
Course Overview Welcome to EFQM Mastery: A Step-by-Step Guide to Self-Assessment and Excellence, a comprehensive and interactive course designed to help you achieve excellence in your organization. This course is based on the EFQM Excellence Model, a widely recognized framework for assessing and improving organizational performance.
Course Objectives - Understand the principles and concepts of the EFQM Excellence Model
- Learn how to conduct a self-assessment of your organization using the EFQM Excellence Model
- Identify areas for improvement and develop a plan to address them
- Implement changes and improvements to achieve excellence in your organization
- Prepare for an EFQM Excellence Award or other recognition programs
Course Outline Module 1: Introduction to EFQM Excellence Model
- Overview of the EFQM Excellence Model
- History and development of the EFQM Excellence Model
- Key principles and concepts of the EFQM Excellence Model
- Benefits of using the EFQM Excellence Model
Module 2: Understanding the EFQM Excellence Model Criteria
- Leadership
- Strategy
- People
- Partnerships and Resources
- Processes
- Customer Results
- People Results
- Society Results
- Key Results
Module 3: Conducting a Self-Assessment
- Preparation for self-assessment
- Conducting a self-assessment
- Evaluating and scoring your organization
- Identifying areas for improvement
Module 4: Developing an Improvement Plan
- Developing a plan to address areas for improvement
- Prioritizing and focusing on key areas
- Establishing goals and objectives
- Defining and implementing actions
Module 5: Implementing Changes and Improvements
- Implementing changes and improvements
- Monitoring and evaluating progress
- Addressing barriers and challenges
- Sustaining and embedding changes
Module 6: Preparing for an EFQM Excellence Award
- Understanding the EFQM Excellence Award process
- Preparing your organization for an EFQM Excellence Award
- Developing a submission document
- Practicing and preparing for an assessment
Course Features - Interactive and Engaging: The course includes interactive elements, such as quizzes, games, and discussions, to keep you engaged and motivated.
- Comprehensive and Personalized: The course covers all aspects of the EFQM Excellence Model and provides personalized feedback and guidance.
- Up-to-date and Practical: The course is based on the latest version of the EFQM Excellence Model and provides practical examples and case studies.
- Real-world Applications: The course shows you how to apply the EFQM Excellence Model in real-world situations.
- High-quality Content: The course includes high-quality content, including videos, presentations, and documents.
- Expert Instructors: The course is taught by expert instructors with extensive experience in the EFQM Excellence Model.
- Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible Learning: The course is available online and can be completed at your own pace.
- User-friendly and Mobile-accessible: The course is designed to be user-friendly and can be accessed on any device, including mobile phones and tablets.
- Community-driven: The course includes a community forum where you can connect with other participants and instructors.
- Actionable Insights: The course provides actionable insights and practical advice that you can apply in your organization.
- Hands-on Projects: The course includes hands-on projects and activities that help you apply the concepts and principles of the EFQM Excellence Model.
- Bite-sized Lessons: The course is divided into bite-sized lessons that are easy to complete and fit into your busy schedule.
- Lifetime Access: You have lifetime access to the course materials and can review them at any time.
- Gamification: The course includes gamification elements, such as points and badges, to make learning fun and engaging.
- Progress Tracking: The course includes a progress tracking system that helps you stay on track and motivated.
Course Format The course is delivered online and includes a combination of video lessons, presentations, documents, quizzes, games, and discussions.
Course Duration The course is self-paced and can be completed at your own pace. The estimated completion time is 80 hours.
Course Prerequisites There are no prerequisites for this course. It is designed for anyone who wants to learn about the EFQM Excellence Model and how to apply it in their organization.
Course Support The course includes support from expert instructors and a community forum where you can connect with other participants and instructors.
Course Assessment The course includes a final assessment that tests your knowledge and understanding of the EFQM Excellence Model. Participants who complete the course and pass the final assessment receive a certificate, issued by The Art of Service.,
- Understand the principles and concepts of the EFQM Excellence Model
- Learn how to conduct a self-assessment of your organization using the EFQM Excellence Model
- Identify areas for improvement and develop a plan to address them
- Implement changes and improvements to achieve excellence in your organization
- Prepare for an EFQM Excellence Award or other recognition programs
Course Outline Module 1: Introduction to EFQM Excellence Model
- Overview of the EFQM Excellence Model
- History and development of the EFQM Excellence Model
- Key principles and concepts of the EFQM Excellence Model
- Benefits of using the EFQM Excellence Model
Module 2: Understanding the EFQM Excellence Model Criteria
- Leadership
- Strategy
- People
- Partnerships and Resources
- Processes
- Customer Results
- People Results
- Society Results
- Key Results
Module 3: Conducting a Self-Assessment
- Preparation for self-assessment
- Conducting a self-assessment
- Evaluating and scoring your organization
- Identifying areas for improvement
Module 4: Developing an Improvement Plan
- Developing a plan to address areas for improvement
- Prioritizing and focusing on key areas
- Establishing goals and objectives
- Defining and implementing actions
Module 5: Implementing Changes and Improvements
- Implementing changes and improvements
- Monitoring and evaluating progress
- Addressing barriers and challenges
- Sustaining and embedding changes
Module 6: Preparing for an EFQM Excellence Award
- Understanding the EFQM Excellence Award process
- Preparing your organization for an EFQM Excellence Award
- Developing a submission document
- Practicing and preparing for an assessment
Course Features - Interactive and Engaging: The course includes interactive elements, such as quizzes, games, and discussions, to keep you engaged and motivated.
- Comprehensive and Personalized: The course covers all aspects of the EFQM Excellence Model and provides personalized feedback and guidance.
- Up-to-date and Practical: The course is based on the latest version of the EFQM Excellence Model and provides practical examples and case studies.
- Real-world Applications: The course shows you how to apply the EFQM Excellence Model in real-world situations.
- High-quality Content: The course includes high-quality content, including videos, presentations, and documents.
- Expert Instructors: The course is taught by expert instructors with extensive experience in the EFQM Excellence Model.
- Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible Learning: The course is available online and can be completed at your own pace.
- User-friendly and Mobile-accessible: The course is designed to be user-friendly and can be accessed on any device, including mobile phones and tablets.
- Community-driven: The course includes a community forum where you can connect with other participants and instructors.
- Actionable Insights: The course provides actionable insights and practical advice that you can apply in your organization.
- Hands-on Projects: The course includes hands-on projects and activities that help you apply the concepts and principles of the EFQM Excellence Model.
- Bite-sized Lessons: The course is divided into bite-sized lessons that are easy to complete and fit into your busy schedule.
- Lifetime Access: You have lifetime access to the course materials and can review them at any time.
- Gamification: The course includes gamification elements, such as points and badges, to make learning fun and engaging.
- Progress Tracking: The course includes a progress tracking system that helps you stay on track and motivated.
Course Format The course is delivered online and includes a combination of video lessons, presentations, documents, quizzes, games, and discussions.
Course Duration The course is self-paced and can be completed at your own pace. The estimated completion time is 80 hours.
Course Prerequisites There are no prerequisites for this course. It is designed for anyone who wants to learn about the EFQM Excellence Model and how to apply it in their organization.
Course Support The course includes support from expert instructors and a community forum where you can connect with other participants and instructors.
Course Assessment The course includes a final assessment that tests your knowledge and understanding of the EFQM Excellence Model. Participants who complete the course and pass the final assessment receive a certificate, issued by The Art of Service.,
- Interactive and Engaging: The course includes interactive elements, such as quizzes, games, and discussions, to keep you engaged and motivated.
- Comprehensive and Personalized: The course covers all aspects of the EFQM Excellence Model and provides personalized feedback and guidance.
- Up-to-date and Practical: The course is based on the latest version of the EFQM Excellence Model and provides practical examples and case studies.
- Real-world Applications: The course shows you how to apply the EFQM Excellence Model in real-world situations.
- High-quality Content: The course includes high-quality content, including videos, presentations, and documents.
- Expert Instructors: The course is taught by expert instructors with extensive experience in the EFQM Excellence Model.
- Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible Learning: The course is available online and can be completed at your own pace.
- User-friendly and Mobile-accessible: The course is designed to be user-friendly and can be accessed on any device, including mobile phones and tablets.
- Community-driven: The course includes a community forum where you can connect with other participants and instructors.
- Actionable Insights: The course provides actionable insights and practical advice that you can apply in your organization.
- Hands-on Projects: The course includes hands-on projects and activities that help you apply the concepts and principles of the EFQM Excellence Model.
- Bite-sized Lessons: The course is divided into bite-sized lessons that are easy to complete and fit into your busy schedule.
- Lifetime Access: You have lifetime access to the course materials and can review them at any time.
- Gamification: The course includes gamification elements, such as points and badges, to make learning fun and engaging.
- Progress Tracking: The course includes a progress tracking system that helps you stay on track and motivated.