EFQM Mastery: A Step-by-Step Self-Assessment Guide
Course Overview This comprehensive course is designed to provide participants with a thorough understanding of the EFQM Excellence Model and its application in real-world scenarios. Through interactive lessons, hands-on projects, and expert instruction, participants will gain the knowledge and skills necessary to conduct a self-assessment of their organization and develop a plan for improvement.
Course Objectives - Understand the principles and concepts of the EFQM Excellence Model
- Learn how to conduct a self-assessment of your organization using the EFQM Model
- Identify areas for improvement and develop a plan for implementation
- Gain practical experience through hands-on projects and case studies
- Receive a certificate upon completion, issued by The Art of Service
Course Outline Module 1: Introduction to the EFQM Excellence Model
- Overview of the EFQM Excellence Model
- History and development of the model
- Key principles and concepts
- Benefits of using the EFQM Model
Module 2: Understanding the EFQM Criteria
- Leadership
- Strategy
- People
- Partnerships and Resources
- Processes
- Customer Results
- People Results
- Society Results
- Key Results
Module 3: Conducting a Self-Assessment
- Preparing for a self-assessment
- Identifying strengths and weaknesses
- Assessing your organization's performance
- Developing a plan for improvement
Module 4: Implementing Improvement Initiatives
- Prioritizing improvement initiatives
- Developing a project plan
- Implementing and monitoring progress
- Evaluating the effectiveness of initiatives
Module 5: Sustaining Excellence
- Maintaining momentum and enthusiasm
- Continuously monitoring and evaluating performance
- Identifying and addressing new challenges
- Developing a culture of excellence
Course Features - Interactive and engaging: Participate in discussions, quizzes, and hands-on projects to reinforce learning
- Comprehensive and personalized: Receive tailored feedback and guidance from expert instructors
- Up-to-date and practical: Learn from real-world examples and case studies
- High-quality content: Access a wealth of resources, including videos, articles, and webinars
- Expert instructors: Learn from experienced professionals with extensive knowledge of the EFQM Model
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Access course materials at any time, from any device
- User-friendly: Navigate the course platform with ease, using our intuitive interface
- Mobile-accessible: Access course materials on-the-go, using your mobile device
- Community-driven: Connect with fellow participants and instructors through our online community
- Actionable insights: Apply learning to real-world scenarios, using our practical tools and templates
- Hands-on projects: Participate in projects and case studies to reinforce learning
- Bite-sized lessons: Learn in manageable chunks, using our bite-sized lesson format
- Lifetime access: Access course materials for life, with no additional fees
- Gamification: Engage with the course through our interactive gamification features
- Progress tracking: Monitor your progress, using our intuitive tracking system
Course Format This course is delivered online, using a combination of video lessons, interactive quizzes, hands-on projects, and expert instruction. Participants will have access to a wealth of resources, including videos, articles, and webinars.
Course Duration This course is self-paced, allowing participants to complete the course in their own time. The estimated completion time is 80 hours, although this may vary depending on individual circumstances.
Certificate Upon completion of the course, participants will receive a certificate, issued by The Art of Service. This certificate is recognized internationally and demonstrates a thorough understanding of the EFQM Excellence Model and its application in real-world scenarios.,
- Understand the principles and concepts of the EFQM Excellence Model
- Learn how to conduct a self-assessment of your organization using the EFQM Model
- Identify areas for improvement and develop a plan for implementation
- Gain practical experience through hands-on projects and case studies
- Receive a certificate upon completion, issued by The Art of Service
Course Outline Module 1: Introduction to the EFQM Excellence Model
- Overview of the EFQM Excellence Model
- History and development of the model
- Key principles and concepts
- Benefits of using the EFQM Model
Module 2: Understanding the EFQM Criteria
- Leadership
- Strategy
- People
- Partnerships and Resources
- Processes
- Customer Results
- People Results
- Society Results
- Key Results
Module 3: Conducting a Self-Assessment
- Preparing for a self-assessment
- Identifying strengths and weaknesses
- Assessing your organization's performance
- Developing a plan for improvement
Module 4: Implementing Improvement Initiatives
- Prioritizing improvement initiatives
- Developing a project plan
- Implementing and monitoring progress
- Evaluating the effectiveness of initiatives
Module 5: Sustaining Excellence
- Maintaining momentum and enthusiasm
- Continuously monitoring and evaluating performance
- Identifying and addressing new challenges
- Developing a culture of excellence
Course Features - Interactive and engaging: Participate in discussions, quizzes, and hands-on projects to reinforce learning
- Comprehensive and personalized: Receive tailored feedback and guidance from expert instructors
- Up-to-date and practical: Learn from real-world examples and case studies
- High-quality content: Access a wealth of resources, including videos, articles, and webinars
- Expert instructors: Learn from experienced professionals with extensive knowledge of the EFQM Model
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Access course materials at any time, from any device
- User-friendly: Navigate the course platform with ease, using our intuitive interface
- Mobile-accessible: Access course materials on-the-go, using your mobile device
- Community-driven: Connect with fellow participants and instructors through our online community
- Actionable insights: Apply learning to real-world scenarios, using our practical tools and templates
- Hands-on projects: Participate in projects and case studies to reinforce learning
- Bite-sized lessons: Learn in manageable chunks, using our bite-sized lesson format
- Lifetime access: Access course materials for life, with no additional fees
- Gamification: Engage with the course through our interactive gamification features
- Progress tracking: Monitor your progress, using our intuitive tracking system
Course Format This course is delivered online, using a combination of video lessons, interactive quizzes, hands-on projects, and expert instruction. Participants will have access to a wealth of resources, including videos, articles, and webinars.
Course Duration This course is self-paced, allowing participants to complete the course in their own time. The estimated completion time is 80 hours, although this may vary depending on individual circumstances.
Certificate Upon completion of the course, participants will receive a certificate, issued by The Art of Service. This certificate is recognized internationally and demonstrates a thorough understanding of the EFQM Excellence Model and its application in real-world scenarios.,
- Interactive and engaging: Participate in discussions, quizzes, and hands-on projects to reinforce learning
- Comprehensive and personalized: Receive tailored feedback and guidance from expert instructors
- Up-to-date and practical: Learn from real-world examples and case studies
- High-quality content: Access a wealth of resources, including videos, articles, and webinars
- Expert instructors: Learn from experienced professionals with extensive knowledge of the EFQM Model
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Access course materials at any time, from any device
- User-friendly: Navigate the course platform with ease, using our intuitive interface
- Mobile-accessible: Access course materials on-the-go, using your mobile device
- Community-driven: Connect with fellow participants and instructors through our online community
- Actionable insights: Apply learning to real-world scenarios, using our practical tools and templates
- Hands-on projects: Participate in projects and case studies to reinforce learning
- Bite-sized lessons: Learn in manageable chunks, using our bite-sized lesson format
- Lifetime access: Access course materials for life, with no additional fees
- Gamification: Engage with the course through our interactive gamification features
- Progress tracking: Monitor your progress, using our intuitive tracking system