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EFQM Model Complete Self-Assessment Guide

EFQM Model Complete Self-Assessment Guide

$199.00
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EFQM Model Complete Self-Assessment Guide Course Curriculum

Welcome to the EFQM Model Complete Self-Assessment Guide course, a comprehensive and interactive learning experience designed to equip you with the knowledge and skills necessary to excel in business excellence. Upon completion of this course, you will receive a certificate issued by The Art of Service.



Course Overview

This course is designed to provide a thorough understanding of the EFQM Model, a widely recognized framework for achieving business excellence. Through a combination of interactive lessons, real-world examples, and hands-on projects, you will gain the knowledge and skills necessary to implement the EFQM Model effectively in your organization.



Course Outline

Module 1: Introduction to the EFQM Model

  • Overview of the EFQM Model and its history
  • Understanding the EFQM Model framework
  • The importance of business excellence
  • Benefits of using the EFQM Model

Module 2: Understanding the EFQM Model Criteria

  • In-depth analysis of the EFQM Model criteria
  • Understanding the 5 Enablers and 4 Results criteria
  • How to apply the criteria in your organization
  • Case studies and examples of successful implementation

Module 3: Self-Assessment using the EFQM Model

  • Introduction to self-assessment
  • How to conduct a self-assessment using the EFQM Model
  • Identifying strengths and areas for improvement
  • Creating a self-assessment report

Module 4: Implementing the EFQM Model in Your Organization

  • Developing a strategy for implementing the EFQM Model
  • Engaging stakeholders and building a business case
  • Creating a roadmap for implementation
  • Overcoming common challenges and obstacles

Module 5: Leadership and Strategy

  • The role of leadership in achieving business excellence
  • Developing a clear vision and strategy
  • Understanding the importance of stakeholder engagement
  • Case studies of successful leadership and strategy

Module 6: People Management

  • The importance of people management in achieving business excellence
  • Understanding the EFQM Model people criteria
  • Developing a people strategy
  • Best practices in people management

Module 7: Partnerships and Resources

  • The role of partnerships and resources in achieving business excellence
  • Understanding the EFQM Model partnerships and resources criteria
  • Developing a partnerships and resources strategy
  • Best practices in partnerships and resources management

Module 8: Processes, Products, and Services

  • The importance of processes, products, and services in achieving business excellence
  • Understanding the EFQM Model processes, products, and services criteria
  • Developing a processes, products, and services strategy
  • Best practices in processes, products, and services management

Module 9: Customer Results

  • The importance of customer results in achieving business excellence
  • Understanding the EFQM Model customer results criteria
  • Measuring and analyzing customer results
  • Best practices in customer results management

Module 10: People Results

  • The importance of people results in achieving business excellence
  • Understanding the EFQM Model people results criteria
  • Measuring and analyzing people results
  • Best practices in people results management

Module 11: Society Results

  • The importance of society results in achieving business excellence
  • Understanding the EFQM Model society results criteria
  • Measuring and analyzing society results
  • Best practices in society results management

Module 12: Key Results

  • The importance of key results in achieving business excellence
  • Understanding the EFQM Model key results criteria
  • Measuring and analyzing key results
  • Best practices in key results management

Module 13: Putting it all Together - Creating a Business Excellence Plan

  • Using the EFQM Model to create a business excellence plan
  • Prioritizing areas for improvement
  • Developing a roadmap for implementation
  • Case studies of successful business excellence plans


Course Features

  • Interactive Lessons: Engage with interactive lessons that include videos, quizzes, and gamification
  • Real-World Examples: Learn from real-world examples and case studies
  • Hands-on Projects: Apply your knowledge with hands-on projects and exercises
  • Bite-Sized Lessons: Learn in bite-sized chunks, making it easy to fit into your busy schedule
  • Lifetime Access: Get lifetime access to the course materials
  • Progress Tracking: Track your progress and stay motivated
  • Community-Driven: Join a community of like-minded professionals and get support
  • Certification: Receive a certificate upon completion issued by The Art of Service
  • Flexible Learning: Learn at your own pace and on your own schedule
  • User-Friendly: Access the course on a user-friendly platform
  • Mobile-Accessible: Access the course on-the-go on your mobile device


What to Expect

Upon completion of this course, you can expect to have a comprehensive understanding of the EFQM Model and how to implement it effectively in your organization. You will have the knowledge and skills necessary to drive business excellence and achieve your goals.

Certificate of Completion: Upon completing the course, you will receive a certificate issued by The Art of Service, a recognized provider of professional certifications.

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